Phil Fitts Ford

NOT UP TO STANDARD It was average because: The time we waited for the car to be cleaned, and that was not done well. We waited an extended period of time to go thru fin It was average because: The time we waited for the car to be cleaned, and that was not done well. We waited an extended period of time to go thru finance. We went around with the manager over $200.00. And lastly on our 1 hour 30 minute drive home I had to stop and get gas, so I could get home because they sold the car and left just under a 1/4 tank of gas in it. More

Honest What I was told on the phone is exactly what I got in person, probably better!! It was the best new car experience my wife and I have had!! What I was told on the phone is exactly what I got in person, probably better!! It was the best new car experience my wife and I have had!! More

Great! Family like atmosphere. All sale consultants are friendly and helpful. The service guys are top notch. I have purchased all my vehicles from Phil F Family like atmosphere. All sale consultants are friendly and helpful. The service guys are top notch. I have purchased all my vehicles from Phil Fitts Ford. The latest purchase was for my daughter. I told her that she will never find an A-1 dealership like this one anywhere. More

Bought a car Everyone very pleasant and helpful. Very knowledgeable about all the cars we looked at. Dealership very clean and organized. Darius was personable an Everyone very pleasant and helpful. Very knowledgeable about all the cars we looked at. Dealership very clean and organized. Darius was personable and accommodating. Good experience. More

Albee is GREAT Albee went above and beyond helping me with my trade in problem. I highly recommend him for anyone looking to buy a new or used car. Thanks Albee! Albee went above and beyond helping me with my trade in problem. I highly recommend him for anyone looking to buy a new or used car. Thanks Albee! More

Darius is great to work with! I leased a 2016 Lincoln MKX Reserve three years ago, and worked with Darius to decide what the best thing for me to do at the end of my lease. I ende I leased a 2016 Lincoln MKX Reserve three years ago, and worked with Darius to decide what the best thing for me to do at the end of my lease. I ended up purchasing my MKX and Darius once again made a very quick, easy process! Thank you! More

Friendly Everyone was friendly and very nice to work with and made my first experience buying a car a great one!!! They made you feel at home! Everyone was friendly and very nice to work with and made my first experience buying a car a great one!!! They made you feel at home! More

Pats Service Review Excellent customer service and professionalism. The sevice manager arranged to have my cars picked up due to me recovering from surgery. This meant t Excellent customer service and professionalism. The sevice manager arranged to have my cars picked up due to me recovering from surgery. This meant the world to me. Repairs were made in a timely fashion and returned to my home. More

awesome service i am always treated well at phil fitts from the purchase through the service and maintenance. i don't even look anywhere else. they're the best. i am always treated well at phil fitts from the purchase through the service and maintenance. i don't even look anywhere else. they're the best. More

Hatch Back Latch The latch on the hatch back has been acting up. The first time I was in it was replaced. After awhile the hatch back at times does not want to latch The latch on the hatch back has been acting up. The first time I was in it was replaced. After awhile the hatch back at times does not want to latch securely again. The service department spent a lot of time trying to figure out what is happening. It is only happening at times when we use it. It happened again today at my church when someone else was closing the hatch back after taking things out of my car. I immediately took it up to the service department but when I arrived, it was latched securely. Service department has me keeping a record for the next few weeks to write down when it happens , telling the temperature outside, time of day, if it been outside overnight vs being in the garage at night. I am so glad that the service department is taking me seriously. Just love Kenny and Jason and the men who try to figure this out for us. More