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Phil Fitts Ford

New Castle, PA

4.8
1,367 Reviews

3250 Wilmington Road

New Castle, PA

16105

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1,367 Reviews of Phil Fitts Ford

December 17, 2018

Service Department is excellent Excellent Service from Ken Carter. I have been using the service dept at this dealership for over 20 years. Ken is the reason to continue purchasing a More

by chrisnbuck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Carter, Albee Mangino, Mike Hietsch, Kevin Whitty
December 17, 2018

Phil Fitts is represented extremely well by Darius Carter! Darius was great! He kept me informed during the truck build process and was always responsive to my questions! Great job by a service-oriented memb More

by joeburkot
Recommend Dealer
Yes
Employees Worked With
Darius Carter
December 17, 2018

Professional The whole prossess was very professional. I was very please with the truck and the way the transaction was handled by all of the team members at Phil More

by DEROSADCI
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
December 17, 2018

Very bad service dept. Took my vehicle for recalls and was charged for a service call. They never call you back to let you know what's wrong they just fix it and your stuck More

by PERDONATO1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Whitty
Dec 27, 2018 -

Phil Fitts Ford responded

I'd like to look into this but I'm not sure who I'm reaching out to or what vehicle this pertains to. Please fell free to contact me directly at 724-658-3521. Mike Hietsch General Mgr

December 13, 2018

Treated with me with respect and worked with me! Honestly this dealership Phil Fitts was wonderful to work with! I will recommend this dealership to all my friends as well as return when I am ready More

by Kbarton8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hietsch, Chris Dottle
December 13, 2018

Great friendly service. I trust none other than Phil Fitts Ford to service my Ford F-150, Thunderbird and Lincoln MKZ. I really enjoy the courtesy and promptness of their sta More

by beauken.sipe5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Hietsch
December 10, 2018

was not fully informed. i wish i would of known i needed to apply for and use a ford credit card to get a tire rebate. i think this service center should not of charged me fo More

by SARASLOAN19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Darius Carter, Kevin Whitty
December 09, 2018

Kenny Carter is the best service man...he rocks! Handled my recall service with professionalism. Great service, painless, thoughtful and efficient. Wouldn't go anywhere else for service. Top notch! More

by Ontheedge
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ken Carter
December 06, 2018

Good people. Never go anywhere else. Never given a reason too. Always put me first and take care of me and my family. Excellent service and pricing on vehicles More

by rcwkdw1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darius Carter, Mike Hietsch, Brian Grantham, Kevin Whitty, Tony Oliva
December 06, 2018

It was great They did a great job did the service in less time than expected and washed and cleaned my truck inside as well a great job! More

by CEEBEE1210
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod Franzi, Kevin Whitty
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