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Phil Fitts Ford

New Castle, PA

4.8
1,367 Reviews

3250 Wilmington Road

New Castle, PA

16105

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1,367 Reviews of Phil Fitts Ford

May 01, 2018

Quick and efficient My service was done quickly and efficiently by your service department. Thank you for this service and keep up the good work. The waiting area was ple More

by BNWORB1999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob McCormick
May 01, 2018 -

Phil Fitts Ford responded

Thank you for you review. We really appreciate your business and your decision to come to us for all of your vehicle needs!

May 01, 2018

Amazing experience! Came from Buffalo to but my Ford and had an excellent service! They helped me a lot and were very understanding! Thanks a lot! Definitely recommend it More

by ruslan.nichitin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Altman, Mike Hietsch, Mary Cutchall, Becki Davison
May 01, 2018 -

Phil Fitts Ford responded

Thank you for making the long drive out to visit us! We are glad that we found the vehicle you liked and we loved working with you! Enjoy your Ford and we look forward to hearing from you again!

April 30, 2018

Professional, courteous and higly personal. Darius contiunues to exceed my expectations as a salesperson in his willingness to work with a customer to find the right vehicle at the right price. More

by wallacepanchergroup
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darius Carter
May 01, 2018 -

Phil Fitts Ford responded

Thank you for the kind review. We look forward to seeing you again and appreciate you spreading a good word about us! Thank you for choosing our dealer for so many years, you are considered part of the family. Let us know if you need anything!

April 30, 2018

Review of my experience Excellent service. Darius exceeded my expectations. Will refer other and would return in the future. Thank you, will be returning your call also. App More

by ash8518
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darius Carter
Apr 30, 2018 -

Phil Fitts Ford responded

Thank you for the kind review. We look forward to seeing you again and appreciate you spreading a good word about us! Let us know if you need anything, thanks!

April 28, 2018

The sales and service. They are like a family to me;Many years of a good experience.I recommend them to my friends. Don't forget the guys in the parts and detail/cleaning de More

by luckweco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Altman, Rod Franzi
Apr 30, 2018 -

Phil Fitts Ford responded

Thank you for the review! You are a part of our family and enjoy having you here! We look forward to seeing you during your next visit.

April 27, 2018

In and out in the time frame given, Hospitality is A-one! This is my dealership, I have purchased 5 F-150 trucks. I get all my vehicles serviced here. The service department and sales staff are very helpf More

by theoduda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Altman, Albee Mangino, Mike Hietsch
Apr 30, 2018 -

Phil Fitts Ford responded

Thanks for the awesome review! It means a lot to us that you keep coming back for all of your vehicle needs. We see you as part of our family and look forward to your next visit!

April 27, 2018

Fixed my problem.. Bob is always pleasant and helpful. Everyone is very kind and they take good care of my car! My car was under warranty and the t ordered new parts a More

by Aunt Liz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob in service dept.
Apr 30, 2018 -

Phil Fitts Ford responded

We are glad that we were able to fix you car problems. It really means a lot that you come to us for your needs. Thank you!

April 27, 2018

Smooth and easy Professional and personable, enjoyed the experience. Rod Franzi, Dom Demico, and Kenny from service are the best. Dealing with them since 2013, 5 le More

by PATTERJF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod Franzi
Apr 30, 2018 -

Phil Fitts Ford responded

Thanks for your consistent business! We really appreciate it and love working with you, you are definitely a part of the Phil Fitts Family! We look forward to your next visit.

April 27, 2018

Awesome Albee always has something ready for me to look at when I get there. Love working with him. He makes your experience very enjoyable and satisfied. More

by CPFAFF0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Altman, Albee Mangino
Apr 30, 2018 -

Phil Fitts Ford responded

Thank you for the kind words! We appreciate your business and really enjoy working with you!

August 25, 2017

A nightmare from xxxx! I purchased a 2015 Ford Explorer XLT. THis company is a scam, a joke! Was sold with a broken mirror, was charged $150. Was sold with a broken AC line, More

by ExplorerGuy08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Jimm, Phill Fitts
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