Phil Fitts Ford

Sales Manager Business Information Business ID: 0012001471 Name: Phil Fitts Ford Lincoln Mercury, Inc Address: 3250 Wilmington Road City: New Castle State/ Business Information Business ID: 0012001471 Name: Phil Fitts Ford Lincoln Mercury, Inc Address: 3250 Wilmington Road City: New Castle State/County: PA Zip/Postal Code: 16105 Business Phone Number: (724) 658-3521 URL: This Complaint is CLOSED. Closed As: Answered (150) Detail: Answered Complaint Detail / Problem Complaint Type: Customer Service Issues Problem: Hello. I recently went to look at a 2013 Ford f450 $44,800 truck on March 8, 2017 at Phil Fitts Ford to purchase. The truck looked get other than the drives side front tire looked pretty worn on outer edge. The salesman Mike LePore stated that he was going to run it through the shop and have it looked over and get the vehicle inspected. I said great . I spoke to the salesman Mike on March 9, 2017 and he said that the service department was taking care of everything. So I got the check for the truck from my Credit Union March 10 2017 and drove one hour and 20 minutes to the dealer to purchase the vehicle. Upon getting to the dealer I noticed that the drivers front tire was still on there. As I spoke with my salesman he stated to me that nothing was wrong with the front suspension of the vehicle and that that front tire did pass inspection at the minimum clearance. He also stated that they put new brakes and rotors on the truck so it would pass inspection. I was a little upset that they did not put a new tire on the front of the truck after I stated if they would put one on if it was bad I will pay to replace the other side . After talking to my salesman for a bit I decided to just buy the vehicle in trusting in him that the vehicle was good to go seeing that they just ran it through their shop and inspect today. A few days later I noticed that the truck kept pulling to the left if I didn't have my hand on to the steering wheel so not to keep it from going into the other lane . 18 days it took me to finally call the dealer about it. In the 18 days of driving it I noticed that the Air conditioner also was not working and the back up assist wasn't working either. So I called my salesman Mike was very understanding with my situation and asked me if I would like to talk to his sales manager about the issue. The sales manager Dom Dimeco didn't see my situation as to being too serious . He more or less just came right out and said that I had bought the vehicle like that and that there was nothing they could do for me. After I hung up with him I called the service department and spoke to Kevin Witty (great guy) to set up an appointment to bring my truck in on 30 March so they could go over this again. I decided to take the truck to a local Ford dealer in my area to have them look at it to see what they have to say. I took the vehicle to Shultz Ford in Harmarville on March 29 2017 and they looked it over and their service department and told me that they did a front end alignment and that the tie rods and ball joints we're good but something was still making it pulled to the left as you drove . The next day I drove to Phil Fitts on 30 March to have them look at it again. I went over the truck with service manage Kevin Witty and the mechanic (who was also a great guy) and nothing was wrong with The ball joints or tie rod ends. I also mention to them about the air conditioner and the break back up assistance that was not working . They told me that I would have to take it up with my salesman which I did. Mike Lepore is a very good guy and I also spoke to him, he had to go and get the sales manager to discuss this issue with me because it had nothing to do with the service department. Sales manager Dom Dimeco would do nothing about me purchasing a $45,000 car with a bad front tire.! He said the best he could do was let ME purchase two tires for the front end after spending $45,000. He finally did drop the price of the tires from $470 to $300 (oh gee I buy 45,000 truck and have to put tires on it) . After three hours of nothing but negativity I finally caved in and said the heck with it I'll buy the tires . I told them that this is very bad Service and that I was going to file complaints with Ford Motor Company, the Better Business Bureau and my Pennsylvania state Attorney General's office about this issue. The dealership wound up not having the tires and would not have them for another four days. So therefore I would have to drive out to the dealer again and another $50 in gas just to get there and back . I feel they sold me a very expensive vehicle and are not backing their product after 18 days of owning it. Can somebody please assist me with this . Thank you Bill White Desired Resolution / Outcome Desired Resolution: Repair Desired Outcome: Take care of the tire issue and the air conditioning and back up system . My gosh I just spent $45,000 on something I have to put money into days within owning it ! I could have bought a house :) Message to BBB Can SOMEBODY please help me with this. Please Complaint Background Not all of these questions are required. Please provide as much information as you have. 1. Product/Service Purchased: Phil Fitts Ford 2013 f450 2. Model Number: 2013 f450 3. Contract, Account, or Policy #: 4. Order #: 5. Purchase Date: 3/10/2017 6. Date Problem First Occurred: 3/24/2017 Dates you complained to the company/organization 7. First Date: 3/10/2017 8. Second Date: 3/28/2017 9. Third Date: 3/30/2017 10. Payment Made: In Full 11. Payment Method: Check Name of Sales Person 13. First Name: Mike 15. Last Name: LePore 17. Purchase Price: $45,000.00 18. Disputed Amount: $0.00 More

Doesn't want to sell cars I called to try to purchase a used Lincoln but apparently the owner was using it as a rental. He must have taken it on vacation since it was traded wi I called to try to purchase a used Lincoln but apparently the owner was using it as a rental. He must have taken it on vacation since it was traded with 25k on it and had new tires and an oil change done according to the car fax but is listed as 27k online. According to the salesman I spoke to he had it for the weekend, must have been a good weekend. More

Ripped Off like Paul I PURCHASED A 2014 LINCOLN MKZ IN FEBRUARY THE PRICE INCLUDING MY TRADE IN WAS $32,995. MY TRADE IN WAS UNDERESTIMATED.. I DID NOT LIKE THE VEHICLE I PURCHASED A 2014 LINCOLN MKZ IN FEBRUARY THE PRICE INCLUDING MY TRADE IN WAS $32,995. MY TRADE IN WAS UNDERESTIMATED.. I DID NOT LIKE THE VEHICLE SO I STARTING CHECKING AROUND CAR FAX, KELLLY BLUE BOOK AND ANOTHER DEALER. I HAVE BEEN RIPPED FOR THOUSANDS OF DOLLARS. More

Ripped off I went to Phil Fitts to purchase a 2014 Lincoln MKZ that I seen advertised on Kelly Blue Book. They had the car listed for $26,409, which is above the I went to Phil Fitts to purchase a 2014 Lincoln MKZ that I seen advertised on Kelly Blue Book. They had the car listed for $26,409, which is above the Fair Purchase Price of $22,883. When I purchased the car then never went over any of the paperwork with me and they ended up charging me $33,604.32 for the MKZ. Also I traded in a 2011 Ford Taurus and 2012 Mazda 2. The Taurus was paid off and I owed $4,992 on the Mazda. Both cars were in good condition, both under 40,000 miles, but when I checked the paperwork Phil Fitts had only given me $3,000 for trade-in. When I went to purchase the MKZ I expected to pay the price they had listed on their website. So basically Phil Fitts Ford overcharged me $5000 and stole one of my trade-in cars. Our Dealer was Albee Mangino and when I questioned him about the paperwork, he said they could charge whatever they wanted and didn't have to go by the price they had listed. More

Horrible Anyone who wrote reviews and gave this dealership more than one star has obviously never spoke to the owner bill fits this man is the most ignorant ru Anyone who wrote reviews and gave this dealership more than one star has obviously never spoke to the owner bill fits this man is the most ignorant rude old man I've ever met after he has made all the money off of people in this area . Anyone who supports this man in business is insane or like I said has never met him . More

Very good experience I bought a 2010 mercury milan. Darius carter was the salesman I chose, and he truly went above and beyond to make sure I loved my new car, even after I bought a 2010 mercury milan. Darius carter was the salesman I chose, and he truly went above and beyond to make sure I loved my new car, even after I signed all the paperwork and took it home. The other employees there are always very helpful too. I refuse to buy a car anywhere else. More

Treated well by a caring, knowledgeable professional We found Phil Fitts on the Internet and drove from CLE. The vehicle was exactly as represented on the Internet, and Darius was extremely knowledgeabl We found Phil Fitts on the Internet and drove from CLE. The vehicle was exactly as represented on the Internet, and Darius was extremely knowledgeable and interested in meeting our needs. Darius impressed us with his concern for us rather than what we experienced at other dealers as a merely a potential "sale". We would travel to New Castle in the future to work with him again. More

Great experience I am a busy, working, single mom. I have been to other dealerships where sales people are pushy and waste my time. I found the 2014 Ford Expedition XL I am a busy, working, single mom. I have been to other dealerships where sales people are pushy and waste my time. I found the 2014 Ford Expedition XL online. The online price was fair and they also gave me an estimated trade in price for my 2008 Yukon. Becki set up an appointment for me to come in and test drive the Ford. Darius Carter, the salesman, was friendly and helpful. He was not pushy. He was able to get a little better price on the vehicle I purchased and the vehicle I was trading in. They were able to get my deal done quickly. I would recommend Phil Fitts Ford Lincoln. More

The 3rd car I've bought at Phil Fitts! I've always felt comfortable at Phil Fitts the people there are friendly and helpful! Darius is a very nice man he tries his best to put you into the I've always felt comfortable at Phil Fitts the people there are friendly and helpful! Darius is a very nice man he tries his best to put you into the car you want. My 2015 Ford Fiesta is the 3rd car I've bought there I would recommend this dealership. More

Great dealership and friendly people! Darius was very knowledgeable and helpful in both the search and purchase of my new Ford Fusion. The entire process was very pleasant and quick. Darius was very knowledgeable and helpful in both the search and purchase of my new Ford Fusion. The entire process was very pleasant and quick. More