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Phil Fitts Ford

New Castle, PA

4.8
1,325 Reviews
Call Dealership (724) 658-3521
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3250 Wilmington Road

New Castle, PA

16105

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1,325 Reviews of Phil Fitts Ford

March 21, 2024

Very friendly salesman Albee Mangino who helped me out very much with this beautiful 2022 ford escape! More

by stevenshansky
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
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Mar 22, 2024 -

Phil Fitts Ford responded

Thank you, Steven, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Albee and our team, and we look forward to working with you again. Thank you from the Phil Fitts Family

March 21, 2024

They did what they were supposed to and brought my truck back cleaner than it left. More

by mjl95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny and Rob, Eric Altman, Darius Carter, Albee Mangino, Rod Franzi, Mike Hietsch, Brian Grantham, Brian Hietsch, Luke Lord, Tony Oliva, Greg Knauf
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Mar 22, 2024 -

Phil Fitts Ford responded

Thank you for choosing Phil Fitts Ford & Lincoln. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you from the Phil Fitts Family

March 21, 2024

Everything always goes great with the service I get for my car and Kenny is always very helpful and friendly More

by bakersecret
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny
Report | Print
Mar 21, 2024 -

Phil Fitts Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Kenny always meets your expectations. Thank you for choosing Phil Fitts Ford & Lincoln, we look forward to having you as a valued customer for many years to come! Thank you from the Phil Fitts Family

March 18, 2024

Service is a joke. Broken catalytic converter and Phil Fitts Ford refused to fix it. Taken to another dealer and it's fixed under warranty. They lie and wanted 700 doll More

by John wick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kenny
Report | Print
Mar 20, 2024 -

Phil Fitts Ford responded

John, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Thank you from the Phil Fitts Family

March 18, 2024

Fantastic service ! Timely and efficient, great prices as well. Highly recommend to anyone ! Support local. More

by Vmpagley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
Report | Print
Mar 19, 2024 -

Phil Fitts Ford responded

Thank you for choosing Phil Fitts Ford & Lincoln. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you from the Phil Fitts Family

March 17, 2024

Awesome & prompt service, Kenny did an amazing jo and was very thorough, he answered all our questions. More

by john.a.burchard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny in service
Report | Print
Mar 18, 2024 -

Phil Fitts Ford responded

Thanks, John, for sharing about your experience with Kenny here at Phil Fitts Ford & Lincoln. We appreciate your business and hope to see you again soon! Thank you from the Phil Fitts Family

March 17, 2024

Albee was awesome I will definitely buy from him again! He made everything super easy! More

by acelinscak
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albee Mangino, Brian Grantham
Report | Print
Mar 18, 2024 -

Phil Fitts Ford responded

Thank you for taking the time to share your thoughts on working with Albee and our team. We're glad to hear we delivered such a great experience! Thank you from the Phil Fitts Family

Mar 19, 2024 -

Phil Fitts Ford responded

Hi, your comments keep us motivated and working hard for all our guests! Thanks again for your business! Take care!

March 16, 2024

Albee is wonderful to work with - no xx, which is so refreshing, highly recommend entire dealership! More

by edwardscots
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albee Mangino, Brian Grantham
Report | Print
Mar 17, 2024 -

Phil Fitts Ford responded

Hi Edward: It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Phil Fitts Ford & Lincoln! Thank you from the Phil Fitts Family

March 15, 2024

No complaints for the dealership or salesman at phil phitts at this time. I am very happy. More

by jav424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albee Mangino, Greg Knauf
Report | Print
Mar 17, 2024 -

Phil Fitts Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Phil Fitts Ford & Lincoln, we look forward to having you as one of our valued customers for many more years to come! Thank you from the Phil Fitts Family

Mar 18, 2024 -

Phil Fitts Ford responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

March 13, 2024

I brought my vehicle in for repair after a collision with a deer. Tony and his staff are top-notch and the best in the business!! They took the time to explain everything in detail and were overly helpful More

by rhoover1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Miller, Tony Oliva
Report | Print
Mar 13, 2024 -

Phil Fitts Ford responded

Thank you so much for your kind words for Tony and Paula and for leaving us this wonderful feedback! Thank you from the Phil Fitts Family

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