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Phil Fitts Ford

New Castle, PA

4.8
1,325 Reviews

3250 Wilmington Road

New Castle, PA

16105

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1,325 Reviews of Phil Fitts Ford

April 19, 2023

I have purchased vehicles from the dealership in the past and I have always had a good experience More

by frankwarner45
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
Apr 19, 2023 -

Phil Fitts Ford responded

Thank you for choosing Phil Fitts Ford & Lincoln. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you from the Phil Fitts Family

April 12, 2023

Awesome service. Did not expect them to clean the vehicle!!! Super friendly and helpful through the entire process. More

by johnmccorkle1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
Apr 13, 2023 -

Phil Fitts Ford responded

Thank you for your business and this review, John. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you from the Phil Fitts Family

April 02, 2023

Had recall for Seat Airbag's, ABS adjustment, oil change and tire rotation. Job completed with satisfaction. Service desk personnel and mechanics did outstanding work. More

by ANTHONYATESTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Staff in service dept
Apr 03, 2023 -

Phil Fitts Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you from the Phil Fitts Family

March 31, 2023

We had a great experience dealing with Albee Mangino. He was very kind and knowledgeable without being at all pushy! We would highly recommend him and would definitely deal with him again! More

by chrisanncross
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
Apr 03, 2023 -

Phil Fitts Ford responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Phil Fitts Ford & Lincoln! Thank you from the Phil Fitts Family

March 22, 2023

It started off amazingly. Found the vehicle we saw online. Talked to the salesman and even looked at another possible vehicle. Took the car for a test drive and fell in love. More

by amyrugg1020
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Albee Mangino
Mar 26, 2023 -

Phil Fitts Ford responded

Amy, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Thank you from the Phil Fitts Family

March 15, 2023

A very easy way to do business. Brian and Darius made everything very simple and quick. More

by farmerryan09
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darius Carter, Brian Grantham
Mar 16, 2023 -

Phil Fitts Ford responded

Thank you for your very kind review, Ryan. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phil Fitts Ford & Lincoln. Thank you from the Phil Fitts Family

March 11, 2023

Albee is always very helpful and friendly I always see him when I buy a new car More

by bakersecret
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
Mar 13, 2023 -

Phil Fitts Ford responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Thank you from the Phil Fitts Family

Mar 14, 2023 -

bakersecret responded

Great place to deal with all are very friendly and Albee is great

Mar 14, 2023 -

bakersecret responded

Phill Phitts always takes care of all your needs

March 09, 2023

Had an appointment to look at a car at 5pm. Told them it was what I wanted and that I needed a car by the end of the week. They sold it at 4pm More

by lcstearns
Recommend Dealer
No
Employees Worked With
Darius Carter
Mar 13, 2023 -

Phil Fitts Ford responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Thank you from the Phil Fitts Family

March 08, 2023

Darius and the rest of the staff were super nice and helpful with my vehicle purchase! More

by jayson.angus
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darius Carter
Mar 08, 2023 -

Phil Fitts Ford responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Phil Fitts Ford & Lincoln are glad to have you as a customer. Thank you from the Phil Fitts Family

March 04, 2023

Excellent! ! We will be back. Rod was great to work with, good communication, very prompt. More

by flyby.bws
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rod Franzi, Mike Hietsch
Mar 04, 2023 -

Phil Fitts Ford responded

Thank you for your business and this review. We're happy to hear Rod was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you from the Phil Fitts Family

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