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Phil Fitts Ford

New Castle, PA

4.8
1,325 Reviews
Call Dealership (724) 658-3521
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3250 Wilmington Road

New Castle, PA

16105

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1,325 Reviews of Phil Fitts Ford

January 09, 2022

Always accommodating, friendly, and helpful. I highly recommend them for all your Ford service needs. More

by gcommesso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
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Jan 09, 2022 -

Phil Fitts Ford responded

Thank you so much for your excellent review! We are so glad that Kevin had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Phil Fitts Ford & Lincoln. Please don't hesitate to reach out if you need anything else. Thank you from the Phil Fitts Family

January 08, 2022

Great Service Department. I’m a commercial account and require prompt scheduling and appointments completed on-time. Have never had a problem with either requirement. More

by dglaser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim in Service
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Jan 09, 2022 -

Phil Fitts Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phil Fitts Ford & Lincoln. Thank you from the Phil Fitts Family

December 22, 2021

One of the easiest times I’ve had buying a truck! The service was great and made everything work for me being out of state. Thank you very much! Travis Taylor More

by tltserviceproperties
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Hietsch
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Dec 22, 2021 -

Phil Fitts Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Congratulations on your new truck, Travis! Thank you from the Phil Fitts Family

December 06, 2021

Great service. Nice staff. Got exactly what I wanted. Great service. Nice staff. Got exactly what I wanted. Really excited with the rebate given for waiting. More

by Tucker161
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke Lord
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Dec 06, 2021 -

Phil Fitts Ford responded

It's fantastic to hear that our staff provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing our dealership! Thank you from the Phil Fitts Family

December 02, 2021

They were very friendly and got my truck in and out when they said they would have it done More

by philfrasso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
Report | Print
Dec 02, 2021 -

Phil Fitts Ford responded

Phil, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Kevin met your expectations. Thank you again for choosing Phil Fitts Ford & Lincoln, we look forward to having you as one of our valued customers for many more years to come! Thank you from the Phil Fitts Family

November 29, 2021

Outstanding....work done right, on-time and for a fair price! Kenny always takes great care of me! More

by Jcournan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Carter and John Caffro, Kevin Whitty
Report | Print
Nov 29, 2021 -

Phil Fitts Ford responded

We are very happy to hear Kenny provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you from the Phil Fitts Family

November 25, 2021

Boone was phenomenal, he took the time to work with my wife and myself. Walked away with a sweet Ford Escape. Everything still works and looks good on it. Thanks again bud. More

by LetsGoooo
Recommend Dealer
Yes
Employees Worked With
Boone Lyons
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Nov 26, 2021 -

Phil Fitts Ford responded

Here at Phil Fitts Ford & Lincoln, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Boone, and it was a pleasure having you at the dealership. We appreciate your review! Thank you from the Phil Fitts Family

November 19, 2021

They are so kind here and very helpful. They can schedule right away which is great More

by XHXSB3N
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny, Kevin Whitty
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Nov 20, 2021 -

Phil Fitts Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you from the Phil Fitts Family

November 13, 2021

Service was great. The entire team worked hard to resolve my issues, even with the difficulty getting parts. Would definitely recommend Phil Fitts Ford to anyone looking for a new car or needing service!! More

by sjjballison
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
Report | Print
November 12, 2021

Boone was very easy to talk with and made us comfortable through our sale. He took his time to answer any and all questions we had. and also followed up after the sale with help getting additional parts. More

by bulybear2006
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Boone Lyons
Report | Print
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