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Phil Fitts Ford

New Castle, PA

4.8
1,325 Reviews
Call Dealership (724) 658-3521
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3250 Wilmington Road

New Castle, PA

16105

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1,325 Reviews of Phil Fitts Ford

February 11, 2025

Outstanding work and wonderful people to work with, as usual. Sat and talked with Albee and Mr. Fitts. More

by VBCOACH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
Report | Print
Feb 11, 2025 -

Phil Fitts Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Albee and the team met your expectations. Thank you for choosing Phil Fitts Ford & Lincoln, we look forward to having you as a valued customer for many years to come! Thank you from the Phil Fitts Family

February 10, 2025

Robert Bailey was very attentive, accommodating and caring. Good overall experience! I love the used Colorado I purchased there. The rest of the staff I dealt with were very friendly and helpful also. More

by Cherri
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Bailey
Report | Print
Feb 11, 2025 -

Phil Fitts Ford responded

Cherri, Thanks for your feedback on your recent visit to Phil Fitts Ford & Lincoln. It's great to hear that Robert was able to assist you and that you had such a positive experience. Thank you from the Phil Fitts Family

Feb 13, 2025 -

Phil Fitts Ford responded

Hi Cherri, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If there is anything else we can do to assist you, please let us know! Take care!

February 09, 2025

These guys are the best. Helped me out many times. I bought my last three cars there and will go there again when I need another. More

by JOURNEY16US
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny,Jim and Rob in the service department., Albee Mangino
Report | Print
Feb 09, 2025 -

Phil Fitts Ford responded

Thank you for choosing Phil Fitts Ford & Lincoln. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you from the Phil Fitts Family

February 04, 2025

Albee Mangino did everything he could to get me the best deal possible on my new truck . More

by DIEMAN002
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Altman, Albee Mangino
Report | Print
Feb 04, 2025 -

Phil Fitts Ford responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Phil Fitts Ford & Lincoln are glad to have you as a customer. Thank you from the Phil Fitts Family

January 27, 2025

Friendly employees make everything so easy, and everyone that I have been in contact with is that way! Very efficient and professional yet customer friendly! Thank you! More

by Puckster820
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ava Brocius
Report | Print
Jan 27, 2025 -

Phil Fitts Ford responded

Thanks for sharing about your experience with Phil Fitts Ford & Lincoln. We appreciate your business and hope to see you again soon! Thank you from the Phil Fitts Family

January 25, 2025

The service team at Phil Fitts Ford took such amazing care of me. The staff showed genuine concern and treated me more like a member of the family than just a customer. Thank you for making a stressful More

by Supernee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All
Report | Print
Jan 26, 2025 -

Phil Fitts Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you from the Phil Fitts Family

January 23, 2025

Always excellent customer service. Technician communication is superb. Appointments are always timely. Inspection process is well organized. More

by SOCSTE81
Recommend Dealer
Yes
Employees Worked With
David Sochor
Report | Print
Jan 24, 2025 -

Phil Fitts Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Thank you from the Phil Fitts Family

Jan 26, 2025 -

Phil Fitts Ford responded

Hello, we are very happy we could provide you with a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

January 21, 2025

Albee Mangino is A very good salesman at Phil Fitts Ford in New Castle,PA. ! More

by MADDEN8142
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
Report | Print
Jan 21, 2025 -

Phil Fitts Ford responded

Thank you so much for your excellent review! We are so glad that Albee had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Thank you from the Phil Fitts Family

January 21, 2025

The sales representative Michelle Swogger and the finance manager made the whole process go very easy and smoothly. More

by tswog01
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michelle Swogger -Sales
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Jan 21, 2025 -

Phil Fitts Ford responded

It's great to hear that Michelle was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Phil Fitts Ford & Lincoln! Thank you from the Phil Fitts Family

January 15, 2025

Excellent service, body shop and sales, overall excellent dealership that really looks after its customers More

by cdl197200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Altman, Albee Mangino, Rod Franzi, Brian Grantham, Brian Hietsch, Luke Lord, Tony Oliva, Michael Broderick, Dan Duncan
Report | Print
Jan 15, 2025 -

Phil Fitts Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you from the Phil Fitts Family

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