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Phil Fitts Ford
New Castle, PA
1,368 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,368 Reviews of Phil Fitts Ford
February 17, 2020
Great Experience... Great experience with Phil Fitts Ford and one of the best salesman, Albee Mangino. No pressure and so helpful in finding us the right car. I would r Great experience with Phil Fitts Ford and one of the best salesman, Albee Mangino. No pressure and so helpful in finding us the right car. I would recommend Phil Fitts and especially Albee Mangino to all our friends and relatives as this is the place to buy a vehicle. It has been a few years since we purchased a vehicle and we are very satisfied with our 2016 Ford Focus Hatchback and more importantly our dog, Luxie can easily get into the car without any problems, she was the main reason for the purchase :) All of us are really happy with the vehicle and the great service we received with Albee and Phil Fitts Ford. Thank you for making this purchase a "Great Experience". Carolyn & Gene W. More
by mandi1
Verified CustomerEmployees Worked With
Albee Mangino
February 17, 2020
Darius, the salesman, was permitted to take my car on his lunch break to the gym. I filed a complaint with corporate and Mike, the general manager lied and said it was the service manager that had my car his lunch break to the gym. I filed a complaint with corporate and Mike, the general manager lied and said it was the service manager that had my car. I still don't know the results of my service visit or even if the oil was changed. In addition, New Cadtle has a major bedbug problem and Darius was transporting his gym bag, clothing and such in my car. NOT OKAY! More
by pharper356
Employees Worked With
Darius Carter, Mike Hietsch
February 17, 2020
Thorough Kenny was awesome, he called every step of the way with updates. I expected my car to take much longer due to all the necessary work and was so please Kenny was awesome, he called every step of the way with updates. I expected my car to take much longer due to all the necessary work and was so pleased that it did not. Thank you so much, great job!! More
by jane10
Employees Worked With
Kevin Whitty
February 14, 2020
Great people great sales staff service dept would recommend this dealership to anyone looking to buy a new or used car I have bought there in the past and will continue to buy in the future recommend this dealership to anyone looking to buy a new or used car I have bought there in the past and will continue to buy in the future More
by DY02571
Employees Worked With
John Caffro tech, Jeff Davis parts , Darius Carter, Mike Hietsch, Brian Grantham, Becki Davison
February 14, 2020
effective. Quick. easy to work with. Awesome staff Albee made my car buying experience wonderful and easy. He found the car I wanted and made it happen. There was no delay. Albee was to the point and h Albee made my car buying experience wonderful and easy. He found the car I wanted and made it happen. There was no delay. Albee was to the point and honest. More
by bobcolescp
Employees Worked With
Albee Mangino
February 14, 2020
Did what needed to be done Everyone always seems to be helpful, friendly and courteous. I never hesitate to stop in if I have a question. Convenient location for me which is imp Everyone always seems to be helpful, friendly and courteous. I never hesitate to stop in if I have a question. Convenient location for me which is important More
by GLORIA.JORDANHAZY
Employees Worked With
Michelle, Mike Hietsch, Brian Hietsch, Kevin Whitty, Tony Oliva
February 13, 2020
Body Shop Tony was awesome! Great work, communicated everything prior and during repair and my vehicle was completed on time. I will recommend Phil Fitts and To Tony was awesome! Great work, communicated everything prior and during repair and my vehicle was completed on time. I will recommend Phil Fitts and Tony to anyone who needs body work. He made a bad situation pleasant if that's possible. More
by rdelio
Employees Worked With
Tony Oliva
February 12, 2020
Rod was so helpful to me when I ran out of gas. I was so excited to come to buy a car I forgot to buy gas, ran out on I80. Rod called me several times to see if AAA was there yet. Finally he bro I was so excited to come to buy a car I forgot to buy gas, ran out on I80. Rod called me several times to see if AAA was there yet. Finally he brought gas my car and guided me to the dealership. I was so impressed with his helpfulness .I will never forget how he helped me and he said (its all part of helping customers.) More
by j.d.lander
Employees Worked With
Rod Franzi
February 11, 2020
The auto body repairs took a little longer than expected but the shop kept us informed and also helped with some of the rental insurance. Apologies to Tony for having to deal with my impatience lol! but the shop kept us informed and also helped with some of the rental insurance. Apologies to Tony for having to deal with my impatience lol! More
by DN
Employees Worked With
Tony Oliva
February 10, 2020
I hit a deer with my F-150 SuperCrew an the damage was extensive. The collision shop at Phil Fitts treated us extremely well and repaired my truck in minimal time. It looks like it did the day I purchased extensive. The collision shop at Phil Fitts treated us extremely well and repaired my truck in minimal time. It looks like it did the day I purchased it from them. Thanks again to the collision shop manager!!! More
by wmatusz
Employees Worked With
Tony Oliva
