Phil Hughes Honda

Had an issue with tire pressure light. They worked me in without an appointment and quickly dealt with the problem. Followed up the next day to make sure the issue didn't come back. They worked me in without an appointment and quickly dealt with the problem. Followed up the next day to make sure the issue didn't come back. More

The service department is knowledgeable and efficient. They get you in and out as fast as possible. They get you in and out as fast as possible. More

This was our first visit to the service department since we purchased our Passport in December 2024. The scheduling was easy and convenient. Rebekah greeted us with a smile and helped us through the process we purchased our Passport in December 2024. The scheduling was easy and convenient. Rebekah greeted us with a smile and helped us through the process. She was knowledgeable and courteous. She answered all our questions and helped us feel at ease during our first contact with service. She explained the process and advised us of the expected wait time. The service was completed as she described. This visit at Phil Hughes Honda Service Dept. was a pleasant surprise--not at all like previous experiences with our last dealer (not a Honda). Rebekah deserves a huge thank you for making our first visit comfortable. The atmosphere and dealer waiting area was pleasant and comfortable. We will be back, and would like for Rebekah to handle our service needs in the future. Thanks to Phil Hughes Honda-Great experience. More

Just purchased a used truck. Looked over good on Thursday, signed the deal. Came back picked up on Friday, had my sister drive it home, since I had a company loaner truck. Get Looked over good on Thursday, signed the deal. Came back picked up on Friday, had my sister drive it home, since I had a company loaner truck. Get home and the windshield broken, did not happen after we left the dealership. Wasn't that way on Thursday during test drive, salesperson even verified. Management refused to make it right. Very disappointed ! More

I bought my first new Honda here. I tried several dealers trying to fleece me and markup MSRP. One call, and they assured me no markups and asked if I was I willing to buy a small pac I tried several dealers trying to fleece me and markup MSRP. One call, and they assured me no markups and asked if I was I willing to buy a small package of things, I wanted anyway as a compromise. They ordered the car in the color and trim I wanted from factory, which other dealers said they could not do. Car arrived 4 months later with 5 miles off the truck. Red carpet pickup experience to boot! Would definitley buy another Honda here. More

I recently purchased a new Honda and the experience was not as good as it could have been. I say this form the position of previously buying 7 vehicles from this dealership, and the difference between thos not as good as it could have been. I say this form the position of previously buying 7 vehicles from this dealership, and the difference between those prior purchases and this one was significant. For starters, they now have a "policy" of adding a bunch of unnecessary stuff to the price of the car and this introduces a lot of unnecessary angst into the buying process. In the end, I got a fairer price by leveraging my past loyalty and negotiating the MSRP, but it was way harder than it needed to be. To be clear, this is not a sales personnel issue because the folks in that department are excellent as are folks in the business office, rather it reflects on the mindset of the dealership's owners to fleece their customers. Mandatory sealant packages, nitrogen in the tires, theft recovery packages, are not needed for the average car owner, but the dealership makes them mandatory for all purchases. The problem is that all the Honda dealerships in the area share the same non-negotiable "policy" regarding add-ons, which creates an atmosphere of collusion. They say the policy is in place due "market conditions", but even without the add-ons they are selling cars at much higher prices than before and their lots are brimming with new cars to sell. The CARS Act can and will rectify a lot of this non-sense if and when it eventually becomes law, but until then, buyer beware with this and all Honda dealerships in Georgia and know what you are getting into. More

Two weeks ago, I was having car troubles and had to leave my car with Honda. My pulley had broke by the belt. At this moment I was stressing out because I was in desperate need of a car. Isiah was so patient my car with Honda. My pulley had broke by the belt. At this moment I was stressing out because I was in desperate need of a car. Isiah was so patient and assisted me through the whole ordeal. He had a got me a loaner which was a 2023 Honda Accord. So on Saturday they called and told me that my car was ready, but I needed new wheel barrons. So I told them to go ahead and do it. Isiah had told me that they was taking care of my services for my pulley. Only thing I had paid for was the wheel barrons. To add on the loaner tire had went flat, and they took care of that too. Thanks to Phil Hughes Honda in Athens my car drives like a new car. Thank you so much for the assistance and support from this special team. More

Had a great experience. Kylie is so knowledgeable and handled the entire process well. I wasn’t expecting to buy a car, but they treated me well and gave me an amazing trade Kylie is so knowledgeable and handled the entire process well. I wasn’t expecting to buy a car, but they treated me well and gave me an amazing trade in offer. When the time is right, I won’t hesitate to go back. More

Joanna Cobb in the Service Department took care of us this past Monday and she was great. Friendly, courteous, and very knowledgeable. We had something very minor to be taken care of on our CRV and ca this past Monday and she was great. Friendly, courteous, and very knowledgeable. We had something very minor to be taken care of on our CRV and called her that morning with no appointment made. Drove 2 hours to get there and we were in and out in about 15 minutes. I have been using the dealer in Augusta for service even though we bought in Athens. We will be driving to Athens now for our servicing, its worth it. Joanna is the best! More