Phil Hughes Honda

I always look forward to seeing Joanna! ! She is very professional and personable. Even my salesperson was not as personable as her and he got paid commission. He has not once followed up ! She is very professional and personable. Even my salesperson was not as personable as her and he got paid commission. He has not once followed up with me, but Joanna has. My review this time is no reflection of her service and care. She did everything possible to assist me as always! I custom ordered my 2022 Honda Sport and have taken immaculate care of it since the purchase. I did my research and have seen personal testimonies on the durability of a Honda. That is why I chose a Honda. I do not mind paying for a quality product and service at this time in my life. Unfortunately I was highly disappointed on my last service visit. The service director at Phil Hughes turned down Joanna’s request to do something about an ongoing, embarrassing brake noise that occurs when backing up. In the beginning it was just when I washed the car and drove it after or if it was raining. Now it is more often and not when it is wet out. This is very embarrassing and not what I expected from choosing a Honda. The service techs confirmed my brakes are mechanically safe, the noise is supposedly caused by build up of dirt or other elements although I keep my car clean! The service director, Bret Marvin, did not speak to me afterwards after turning down Joanna’s request either. He even walked past me several times, acknowledging me. While I was checking out with Joanna, he was up front right behind me and did not say one word while Joanna was so embarrassed and overly apologetic that her hands were tied. From what I understand, the reasoning is if they did what was needed to stop the noise and not charge me, the dealership would not get refunded by Honda corporate so basically the dealership would be absorbing the cost. I was provided the number to contact Hondas corporate office and fight the battle of getting repairs done on brakes at no cost to me instead of the dealership backing a cash purchase made with them. These are the original factory brakes that were on the vehicle when I purchased the car and it’s not a noise that I caused by misuse. I will be contacting Hondas corporate office. I am extremely disappointed. More

Very easy process when buying a car. Sales team very nice. Not pushy like some other dealerships Sales team very nice. Not pushy like some other dealerships More

Wonderful dealership got me what I wanted and payment was less then expected ! Will buy from again for sure ! less then expected ! Will buy from again for sure ! More

Rebekah was great when I had to get my HRV serviced. I enjoyed the visit. I enjoyed the visit. More

I enjoy visiting here in Athens Georgia thank you Phil Hughes the team are interested in the customer satisfaction 😀 Hughes the team are interested in the customer satisfaction 😀 More

Awesome sales experience from Ralph and Peyton and the entire team. Looking forward to future sales and service - top tier dealer. entire team. Looking forward to future sales and service - top tier dealer. More

Excellent Customer Service PLEASE ask for Jamie Allred- very professional and helpful. Highly recommend for your vehicle purchases! The entire process was smooth seamless and everyone made us feel Allred- very professional and helpful. Highly recommend for your vehicle purchases! The entire process was smooth seamless and everyone made us feel welcomed! More

Excellent service and great communication! Junior Hermida made it a seamless experience. I was making a deal from out of state but he made it as easy as if it were my local dealer. Best sal Junior Hermida made it a seamless experience. I was making a deal from out of state but he made it as easy as if it were my local dealer. Best sales associate I’ve ever dealt with. More

One of the reasons I drive a Honda is because of the Phil Hughs service department. The service is always informed, friendly, and unrushed while making sure everything is carefully explained beforehand. Tha Hughs service department. The service is always informed, friendly, and unrushed while making sure everything is carefully explained beforehand. Thank you Isaiah for your assistance this week and for being a good listener. More

Service tech was amazing! They are courteous and professional. Our experience with Phil Hughes has been great from purchase to first service appointment. Looking forward to ma They are courteous and professional. Our experience with Phil Hughes has been great from purchase to first service appointment. Looking forward to many years working with them. More