Phil Hughes Honda

Paint issues, resolved Update to previous review. The corporate guy finally said to repaint it for $300. We agreed just so we could move on. Took it in on Monday, picked it Update to previous review. The corporate guy finally said to repaint it for $300. We agreed just so we could move on. Took it in on Monday, picked it up on Saturday. Paint job is fine. The battery was dead due to the shop leaving the back dome lights on, so they replaced the battery for free. They also DID NOT charge us the $300 for the paint job. Staff was polite and friendly and they did their best to make things right. The local dealership, #PhilHughesHonda, went out of their way to make things right, even if corporate left them with the problem. Rant...we’ve owned a Ford Excursion for 18 years, paint looks as good as the day we purchased it, including the door jams. Honda Pilot is four years old, door jams have been moldy for three years. Honda told us to paint over it, they couldn’t get it off. Now, the paint is peeling, in large chunks. They know there are issues but won’t make it right. Been waiting over three weeks now on word as to whether they will repaint or not. Advice: don’t buy Honda’s until they figure out their paint issues. #HondaPilot #PhilHughesHonda More

Great folks to deal with! I just purchased a 2018 Honda Accord from this dealership and to say that I am highly satisfied would be an understatement! We had originally just sto I just purchased a 2018 Honda Accord from this dealership and to say that I am highly satisfied would be an understatement! We had originally just stopped by to look until we met Dennis. He was fantastic! He didn't pressure us at all or even try to convince us to buy the car - He just answered all of our questions. We could tell immediately that he was quite the opposite of what we had been seeing at other dealerships. He was so honest and truly seemed to care about us as customers, not just the sell. We decided then that even if we didn't purchase that day, we would drive back to Athens just to deal with Dennis. (Even though we have a Honda dealership in Conyers where we live) After lunch, we decided to go back and make the purchase. It was then that Dennis introduced us to Jose to finish up the paperwork and explain all of the high-end technology of this car to us. He was so excited to tell us about this car; it was obvious Jose loves what he does and believes in their product. He was great and really took his time showing us all of the neat features involved with this car - and also answered all of our questions! To sum it up, from the sales people all the way to the finance manager, Jerry, we were treated so kindly! It was so refreshing! I would recommend this dealership to anyone and everyone! What a great car buying experience we've had! More

Avoid at all costs or hold onto your wallet I had a terrible experience with the dealership. I left feeling swindled. I was sold on a supplemental insurance through the dealership. One of the do I had a terrible experience with the dealership. I left feeling swindled. I was sold on a supplemental insurance through the dealership. One of the doubt points was that minor body damage could be prevented from being reported to my primary insurance. I had a small (1-2") dent, the policy covered dents up to 4". I went in to ask about having repaired and was met with surliness. They said they'd have to call their body guy and set it up for a day that was sunny. Nobody ever followed up with me. The vehicle also had one of the defectove airbags that was recalled shortly after I purchased it. It took over a year for the part to come in to replace it. Nobody at the dealership ever made any effort to compensate for the fact that I now could not have a passenger in my 18k vehicle. I had had such a bad experience at this point I couldn't wait to sell the vehicle, but with the recalled part the most I was offered (less than a year after purchase) was 8k. Another reason the offer was so low was that the dealership had reported that 1-2" dent (that they never fixed) as "body damage" to carfax. After selling the vehicle I have continued to be spammed by the dealership for almost a year now, despite multiple requests to be removed from communication. AVOID THIS DEALERSHIP! More

Treated like family. Taken to lunch by service advisor ( Dianne) while waiting on tires and oil change. Phil Hughes Honda treates customers like family. Taken to lunch by service advisor ( Dianne) while waiting on tires and oil change. Phil Hughes Honda treates customers like family. More

excellent I have been very pleased with my first time owner of a honda. Purchased honda pilot in 2012 after previous 3 autos ford explorers. (Transmission prob I have been very pleased with my first time owner of a honda. Purchased honda pilot in 2012 after previous 3 autos ford explorers. (Transmission problems on all. Never reached 70,000 miles. Pilot now at 83,000. Just put new tires on it for 40 to 50,000 more miles. Have been pleased with all my service appointments. Diane Burns has been a great informative service rep, Not pleased with new style of new pilot.l More

Very good experience as usual. I took my wife's 2014 Accord in to get serviced instead of doing it myself. I just didn't have the time. The staff at Phil Hughes were very pleasant I took my wife's 2014 Accord in to get serviced instead of doing it myself. I just didn't have the time. The staff at Phil Hughes were very pleasant and very helpful. My car was in and out in no time. I was very surprised how quickly it was done. The price was excellent. I will be returning. More

fast, to the point,great serrvice did exactly what they needed to do. developed trust within the group on the very first visit. would strongly recommend the service and parts departmen did exactly what they needed to do. developed trust within the group on the very first visit. would strongly recommend the service and parts department. More

30,000 MILE checkup My appointment was at a very busy time, but my service representative checked me in, and began the process while I sat in the waiting area, and helped My appointment was at a very busy time, but my service representative checked me in, and began the process while I sat in the waiting area, and helped myself to a bottle of chilled water. In less than an hour, my car was finished. More

Excellent Job on 25,000 Miles Maintenance Service Recently moved to town. Took my car in for its 25,000 Mile Maintenance Service. Both service people I worked with were very through and professional. Recently moved to town. Took my car in for its 25,000 Mile Maintenance Service. Both service people I worked with were very through and professional. Clearly explained what was covered and what was to be done as part of maintenance schedule. Found a few minor things (such as need to replace windshield wipers) that I was aware of but had forgotten to tell them about. Was in and out of the dealership in less than an hour. They also have a very comfortable waiting area. Very pleased with experience. Highly recommend! More

Alternator Replace My vehicle stopped at market because of the problem of alternator. So i have to replace alternator. It was somewhat expensive, but i satisfied the s My vehicle stopped at market because of the problem of alternator. So i have to replace alternator. It was somewhat expensive, but i satisfied the service and recall fix. Thanks a lot. More