Phil Hughes Honda

Warranty Hassle I bought a battery from the parts department for my wife's car a few years back. The battery had a 90 month warranty. 50 months into the warranty th I bought a battery from the parts department for my wife's car a few years back. The battery had a 90 month warranty. 50 months into the warranty the battery totally died. When I called the dealer they claimed that they could not look up my sales record on their computer and that I needed to produce the receipt to get the warranty. So either they have an antiquated computer system, or were just being dishonest to try to deter me from getting the warranty honored. I had the receipt, but had to go out of my way (in a car that needed a jump every time I started it) to get the receipt at my house on the other side of town. The whole process at the dealership took about an hour. It was like they had never done this before and on top of that they weren't very nice and tried to tell me that the battery was fine (which proved untrue, because the new battery totally fixed the problem). Once they finally prorated the battery, they wanted an additional 20 to install it. So I went out in the parking lot in cold weather with my nice work clothes on and did it myself. If I were the manager, I would have warrantied the battery and had one of my mechanics install it while my customer went to grab lunch or something... That would have been good service and really wouldn't have costs the service department more than about 15 minutes for a low end shop helper. Overall bad experience that could have been made a great experience with very little effort on the staffs part. More

Love Phil Hughes Honda and Honda Odyssey. My 4th Odyssey from Phil Hughes Honda and look forward to the next trade with them. On the subject of the miles on the van I feel like they made it r My 4th Odyssey from Phil Hughes Honda and look forward to the next trade with them. On the subject of the miles on the van I feel like they made it right with me in the form of a small discount. More

Great professional service My Honda Fit came in for a service recall and it was taken care of promptly and professionally. I have never been disappointed in the service from Phi My Honda Fit came in for a service recall and it was taken care of promptly and professionally. I have never been disappointed in the service from Phil Hughes Honda. More

Wonderful Experience I was in the Athens area on a business trip when my Honda Accord's engine light came on. I called David at the service center only two hours before cl I was in the Athens area on a business trip when my Honda Accord's engine light came on. I called David at the service center only two hours before closing. He kindly listened to my situation, gave me clear directions to the service center, quickly ran a diagnostic on the engine and serviced the car within the hour. David was extremely professional and explained everything including what was cover under the warranty. I would highly recommend David and his staff! More

Recall These folks are awesome! Did a great job.Dropped the car off and before we knew it they called and said it was ready. What more can be said. These folks are awesome! Did a great job.Dropped the car off and before we knew it they called and said it was ready. What more can be said. More

good relations Andrew was very straight forward and to the point. I felt he was going out of his way to answer my questions. I had traveled 50 miles to visit their d Andrew was very straight forward and to the point. I felt he was going out of his way to answer my questions. I had traveled 50 miles to visit their dealership I really appreciate Andrew not wasting my time. More

Great service, very prompt. David is always very helpful and informative. Car was ready right on time, without any hassle. Checked everything I asked and gave me a detailed rep David is always very helpful and informative. Car was ready right on time, without any hassle. Checked everything I asked and gave me a detailed report of my car. More

Wonderful experience with no hassles! I had the best experience at this dealership, and working with Ron was just great. Everyone made me feel very welcome when I walked in, and Ron was s I had the best experience at this dealership, and working with Ron was just great. Everyone made me feel very welcome when I walked in, and Ron was so easy to deal with. He listened to what I wanted and the deal was easy to get to, without the normal haggling. It was overall a very pleasant experience and I will definitely return to my local Phil Hughes Honda dealership when I decide it's time for a new car again! They got me exactly what I wanted, and at the price I wanted too. More

Enjoyable Experience This is our second car from Phil Hughes. Phil Hughes got us a loan approved when no one else would on our first car. The service we got has be good, This is our second car from Phil Hughes. Phil Hughes got us a loan approved when no one else would on our first car. The service we got has be good, so we chose Phil Hughes on our second purchase. Both buying experiences were pleasant and fun, as they should be. More

2/20 service visit Did a great job. Got me and out very quickly. I will go back to them for future service. Recommend to other Honda owners too. Did a great job. Got me and out very quickly. I will go back to them for future service. Recommend to other Honda owners too. More