Phil Long Ford of Motor City

Awesome Experience! Jesi Vogl is amazing, she actually listened to my needs and helped me get out of a previous bad car situation. She gave me peace of mind about the edg Jesi Vogl is amazing, she actually listened to my needs and helped me get out of a previous bad car situation. She gave me peace of mind about the edge that we chose. I enjoyed my experience at Phil Long and now I have a vehicle that my daughter and I will be safe in for years to come. If you need a new car go see Jesi she's great!!! More

Excellent place to buy a car! Excellent place to buy a car. Tracy Hall walked me through the steps carefully and could not have gotten better service. This is the 2nd vehicle I h Excellent place to buy a car. Tracy Hall walked me through the steps carefully and could not have gotten better service. This is the 2nd vehicle I have bought at Phil Long Ford Motor City and hope Tracy will be there when my new beautiful Fusion is ready to retire!!! Thank you Tracy for making a stressful process so easy and positive. I recommend you to everyone!! Thank you, Ellen Morse More

Cared much more than the dealership that sold me my car! I was frustrated at a different dealership that ignored me months after I bought a car (competitor P). After several calls to the competition and no c I was frustrated at a different dealership that ignored me months after I bought a car (competitor P). After several calls to the competition and no call back, I looked up these folks at Phil Long Ford/Lincoln, and not only did they say come visit right now, I was treated like I was important, as if they were my personal concierge. Jordan answered the phone and had me speak to John Crisp. Once I arrived, I already made my mind up this dealership was always going to have my business, exclusively. There is a saying about first impressions, and as busy as they were, and I did not purchase originally from them, they still did an extensive warranty checkup at no cost. My original dealer wanted me to come in at 7am, wait in line with the mob, and no one cared, plus they were going to charge me upfront $120 or so. Once I met John Crisp at the Lincoln dealership, he did not let me out of his sight, updated me, and I have so many good things to say about them, there is simply not enough room to write it all in this box. It is like being in a small town where everyone helps you..Give these folks a visit, they push for 100% satisfaction, not 90%. More

Great customer service Erik VaVelzen went above and beyond to make this experience worth it. He clearly explained the process, I used truexar and their website to find him. Erik VaVelzen went above and beyond to make this experience worth it. He clearly explained the process, I used truexar and their website to find him. This guy is amazing. Call him. More

Go see John Barbour for Transit Wagons! I recently purchased a 15 passenger, extended, dual-wheel Ford Transit Wagon from John Barbour at Phil Long Ford in Motor City. It was a special orde I recently purchased a 15 passenger, extended, dual-wheel Ford Transit Wagon from John Barbour at Phil Long Ford in Motor City. It was a special order and arrived exactly as ordered. John knows a lot about the Transit Wagons and can help you with your purchase decisions. He has excellent customer service and attention to detail. More

With JW's help I was put at great ease The only reason that I gave "good" for one of the above because our wait to get the paper work done was very long. Everyone was very apologetic for h The only reason that I gave "good" for one of the above because our wait to get the paper work done was very long. Everyone was very apologetic for having us to wait. Thank you. More

Kevin Sulham was great! We worked with Kevin Sulham when we needed to replace my old car, and he was diligent in helping us. He searched for various options, other venues, e We worked with Kevin Sulham when we needed to replace my old car, and he was diligent in helping us. He searched for various options, other venues, etc when we were looking for a gently used Ford Edge. We ended up buying a new Ford Edge and he helped with all the test drives, negotiating, etc. It was because of Kevin that we bought a car at this dealership. If you want a guy who will listen, and keep going until he finds what you're looking for in a car, Kevin is your guy. More

Amazing experience! Fantastic car buying experience! I couldn't ask for a better team to work with, they made the process seem easier and less stressful than anyone I hav Fantastic car buying experience! I couldn't ask for a better team to work with, they made the process seem easier and less stressful than anyone I have dealt with before! More

Phil Long makes it so easy! Working with Doug Hunter to purchase our 2015 Explorer proved to be a totally stress-free and friendly experience. Doug listened to what our goals we Working with Doug Hunter to purchase our 2015 Explorer proved to be a totally stress-free and friendly experience. Doug listened to what our goals were and went the extra mile to find the perfect vehicle to meet our needs. He carefully watched over the whole process, worked around our hectic schedules, he major concern was making sure we'd be happy with the vehicle. From our initial contact with Doug through the delivery of our new Explorer, the experience was an excellent one. More