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Phil Long Ford of Motor City
Colorado Springs, CO
670 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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670 Reviews of Phil Long Ford of Motor City
September 17, 2015
My purchase of a 2015 F150 Platinum Ken Wright my Salesman was on point, Did not try to sell me something I didn't want but found what I wanted. He took all my request and desires for wh Ken Wright my Salesman was on point, Did not try to sell me something I didn't want but found what I wanted. He took all my request and desires for what I wanted added. I would send people to Ken but would make sure that the Sales managers hosed me on the things I wanted. Regardless of condition of my trade the deal was set as both Ken and myself thought but when it came down to signing none of it was there and then there was no room to add it. They caved on the DVD players but not he Bed cover or the Bug guard. SO if you buy here make sure everything is in the deal prior to agreeing to anything. Don't think they added to it because they say "its a Deal" And say hi to Cruz he is awesome!! More
by jarhead8799
Employees Worked With
Ken Wright
September 10, 2015
Great time People very nice. Loved spending time and now have more family. Makes you feel like home. James Washington was the best I consider him family now. T People very nice. Loved spending time and now have more family. Makes you feel like home. James Washington was the best I consider him family now. Ted in finance is a really great guy. Very pleasant experience More
by Pamxoxo
Employees Worked With
Ted Sykes, James "JW" Washington
September 06, 2015
Loved this dealership I love the attitude of the dealership. Jessica Vogl was awesome when talking to me. She gets along with everyone so that made my truck buying experien I love the attitude of the dealership. Jessica Vogl was awesome when talking to me. She gets along with everyone so that made my truck buying experience even better. I would recommend this dealership to others because of the moral or Phil Long Ford. More
by Tripp0723
Employees Worked With
Eric Haynes, Jesi Lu
September 06, 2015
The most unprofessional customer interaction I was extremely disappointed in the unprofessional manner me, and the office staff at our company was treated and talked to by Paul Ringo (service adv I was extremely disappointed in the unprofessional manner me, and the office staff at our company was treated and talked to by Paul Ringo (service advisor).At the end of our few conversations we had, I felt like he was the customer and I owed him an apology. I cant tell you how the service was because I came and picked up the vehicle and will not take it back to him. More
by Customer
Employees Worked With
Pual Ringo
September 03, 2015
The first trip in was not good at all My first trip to the dealership did not go well. I was actually looking elsewhere when Doug called me. We ended up making a deal. I am very disappoint My first trip to the dealership did not go well. I was actually looking elsewhere when Doug called me. We ended up making a deal. I am very disappointed in the retail side of the dealership but the commercial sales team was very strait forward and honest. The retail side lied thru their teeth about price. I would go back to Phil long but only to the commercial sales More
by Elkhunter338lapua
Employees Worked With
Doug Hunter, Ken Tell
September 01, 2015
Joey Lindsey What can I say Joey is great, Took, care of me addressed all my needs Would send all my friends to her. Finance was great What can I say Joey is great, Took, care of me addressed all my needs Would send all my friends to her. Finance was great More
by dawnelliott64
Employees Worked With
Joey Lindsey
September 01, 2015
Laid Back Crew I would recommend going to Phil Long Ford of Motor City because they aren't like the other guys. While looking for a car I was able to sit in basicall I would recommend going to Phil Long Ford of Motor City because they aren't like the other guys. While looking for a car I was able to sit in basically whatever I wanted. I wasn't limited to just 3 cars out of 100's on a lot. I I felt like I was in control. It also didn't take hours to get to the financing part. Really cool crew. Check them out. More
by Edge666
Employees Worked With
Rick, Todd
August 27, 2015
Bought used car I bought a used Chevy Malibu. Car was in great shape. Purchase was quick and easy. Got a great rate on the loan. I am very satisfied with my purchase. I bought a used Chevy Malibu. Car was in great shape. Purchase was quick and easy. Got a great rate on the loan. I am very satisfied with my purchase. Vic Sestokas did a great job. More
by Brian
August 25, 2015
Too Much Run Around After three days of trying to negotiate on a vehicle we gave up... After having Derrick (referred to as bad Derrick since there are two Derrick's) a s After three days of trying to negotiate on a vehicle we gave up... After having Derrick (referred to as bad Derrick since there are two Derrick's) a sales manager basically get up from the table throwing his hands up in the air because he didn't want negotiate with us it left us pretty frustrated. It seemed as though everything was a secret in regards to vehicle price. We weren't even allowed to sit down and negotiate, instead our sales rep had to run back and forth to Derrick a sales manager. The gentleman we were working with eventually disappeared and Derrick came out. We also attempted to utilize the Costco Auto Program, however we only received one phone call, and no further communication until we informed Costco we did not receive any further communication. We were also misquoted on taxes, and they were trying to charge higher than we actually were for a tax rate. When the numbers came in for the Costco Bid, we were then charged extra miscellaneous fees in which aren't normally charged when negotiating a vehicle on the lot. They added on a charge for nitrogen filled tires ( we did not request nitrogen filled tires), and for the pulsate safety system on the vehicle. However, neither of these "options" were discussed or disclosed previously while at the dealership on the first visit regarding the vehicle we were interested in purchasing. Upon research on the Ford website, the internet, and calling a few Ford dealers there is no Pulsate Safety System Option to anyone's knowledge nor is it an option listed with the Ford Explorer models for 2015 or 2016. Unless this "option" is labeled differently it appears as though it doesn't even exist. When we purchased our Ford vehicle at another dealership due to Phil Long Ford's run around there was no mention of a Pulsate Safety Systems option or any mysterious charge for this "system". When printed reviews from July 10, 1025 were brought in regarding Phil Long Price matching a customer at a lowest nationwide price it was completely disregarded and ignored. We came to Phil Long based on reviews that were read and the nationwide price match review that was posted. As a result of Phil Long's inability to treat customers with respect we ultimately went to another dealership nearly 2 hours away. As a result we sacrificed the oil change offer with our new Ford, and are unable to utilize services offered by the new dealer due to distance unless we happen to be in the area at the time in which we need an oil change for our new Ford. We will not refer Phil Long to anyone, we have been referring to the dealership in which worked with us, and treated us with respect. At this time we still are not positive we will bring our vehicle to Phil Long for servicing, instead we may end up driving to the next closest dealership outside of Colorado Springs. As of right now we feel as though Phil Long has no regard for customers and that we will be treated the same way in the service department as we were treated in sales. The ONLY good interaction with Phil Long was Justin at Motor City. He was courteous, kind, respectful and wanted to work our deal out. He was sadly caught in the middle, and we felt bad that we were unable to complete a sale for this hardworking gentleman because of a sales manager. It was because of our first meeting with Justin almost 2 months ago that we came back to Phil Long to try and purchase our new Ford. Justin was the greatest and personable. More
by ekrenek
Employees Worked With
Justin, Sales
August 21, 2015
HORRIBLE Very unprofessional. Multiple people failed to return calls and still continue to do so. Lied to multiple times and treated horribly Have purchased Very unprofessional. Multiple people failed to return calls and still continue to do so. Lied to multiple times and treated horribly Have purchased many cars from Phil Long but will never again and neither will anyone in my family More
by Lena1688
Employees Worked With
Tom Griffin
