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Phil Long Hyundai of Chapel Hills

Colorado Springs, CO

Overview
Reviews
Vehicles
4.5
540 Reviews
Welcome to Phil Long Hyundai Of Chapel Hills Customers for Life It is my deepest desire to ensure that I communicate to all potential customers with whom this store works with that they know we are committed to quality service after the sale. I strive with my team to prove that we are worthy of your continued business. I have hired and trained this team personally; they know my expectations, as I know yours. Does what they say they’ll do, honors their word, and deliver what they promise. Our customers are our neighbors, family, friends and deserve our best efforts and our commitment to excellence in sales and service. A Customer for Life is not a slogan, It’s what we strive to achieve everyday and it is my promise and commitment to every person with whom we have been honored to serve. My hope is that you will give us a “test drive” to prove to you that we mean what we say. See you soon, Dan Jonuska General Manager Phil Long Hyundai of Chapel Hills, LLC. P.S. did I mention that we’ve been awarded #1 Customer Service Satisfaction for 24 straight quarters?
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1540 Auto Mall Loop

Colorado Springs, CO

80920

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Showing 540 reviews

February 06, 2026

Easy to schedule. Clear communication. Trusted advisor. Did thorough testing after work complete completed. Great experience More

by PGDORBIN
Recommend Dealer
Yes
Employees Worked With
Luis Martinez
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Feb 06, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you so much for your kind review! We’re thrilled to hear that you had such a positive experience with us. Clear communication and thorough follow-up are top priorities, so it’s great to know we hit the mark. If you ever need anything else or have questions down the line, don’t hesitate to reach out! We look forward to serving you again. Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

February 05, 2026

Rude and disrespectful She said I won't be suggested the needed services again Because when I came for last service they didn't do anything and this time they charged me $490 for something I came before, wh More

by USWAHARSHAD1
Recommend Dealer
No
Employees Worked With
Liz ball
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Feb 09, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please reach out to Andy Barela our service manager at 719-867-6652 . Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

February 04, 2026

Service was fine and done in a timely manner, however the upselling for additional services was ridiculous for a car with 39,000 miles on it. More

by bsobota
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
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Feb 05, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for taking the time to share your feedback. We’re glad to hear that your service was completed in a timely manner. We do apologize if the recommended services felt excessive—our team’s goal is to provide suggestions based on manufacturer guidelines and the overall condition of the vehicle, never to pressure our guests. Your comments have been shared with our service leadership team so we can continue to improve how we communicate recommendations. We truly appreciate your business and hope to serve you again in the future. Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

February 02, 2026

Friendly service team. They got me started right on time with my scheduled appointment, and directed me the lounge area where I waited for an hour to have my 15,000-mile s More

by MJLEE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
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Feb 02, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for taking the time to share your experience! We’re happy to hear our team got you checked in on time and made your wait comfortable while your 15,000-mile service was completed. Providing efficient and friendly service is always our goal, and we truly appreciate your kind words. We look forward to assisting you again on your next visit! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

February 02, 2026

Luis always takes care of me. He is friendly, provides GREAT customer service and should be recognized for the true asset he is. He is knowledgeable and greets me by name each tim More

by HSOSSIN16
Recommend Dealer
Yes
Employees Worked With
Luis Martinez
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Feb 03, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you so much for the kind words! We're thrilled to hear that Luis has consistently provided you with exceptional service. He truly is an asset to our team, and we’ll be sure to pass along your recognition to him. We appreciate your continued trust in us and look forward to working with you again soon! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

February 01, 2026

Best part was Virginia. She’s very professional, answered all my many questions and didn’t make me wait. This was my first time having my vehicle serviced and she made a h More

by mthorpt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Virginia (can’t remember her last name).
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Feb 01, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thanks for sharing your thoughts about your experience with Phil Long Hyundai of Chapel Hills. We appreciate your business and hope to see you again soon!

February 01, 2026

Very nice staff and clean Great and welcoming staff and made it easy to check in More

by jcdeleede
Recommend Dealer
Yes
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Feb 02, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 31, 2026

Great service, everyone through the building was able to help me out in some way. Thankful for a great team More

by ROBERTCHAMBERS27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas, nadine, brant, Tim
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Jan 31, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you so much for the kind words! We’re thrilled to hear that our entire team was able to support you throughout your visit. Creating a helpful, team-driven experience is exactly what we strive for every day. We truly appreciate your feedback and look forward to assisting you again in the future! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

January 30, 2026

Drew Barela is an excellent service manager! !! He is the kind or person ordinary farmers and ranchers are used to dealing with. He is a five star person to deal with, diligent and efficient. More

by WILLIAMS9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Barela
Report | Print
Jan 30, 2026 -

Phil Long Hyundai of Chapel Hills responded

Wayne, thank you so much for taking the time to share this wonderful feedback. We truly appreciate your kind words and your perspective. Drew Barela takes great pride in serving our customers with honesty, diligence, and efficiency, and your comments perfectly reflect the values we strive for every day. It means a great deal to know his integrity and work ethic stood out to you—especially given your years of experience. We’re grateful for your trust and your business, and we look forward to being here for you whenever you need us. Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

January 30, 2026

Thank you for always being honest and assisting where you can. Kayleigh is my service advisor and is the best. I will be calling her anytime I need service on my car. Thank you. More

by EIELLIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayleigh
Report | Print
Jan 30, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you so much for taking the time to share your experience! We truly appreciate your kind words and trust. Kayleigh will be thrilled to hear your feedback—she takes great pride in providing honest, top-notch service. We’re grateful to have her on our team and look forward to assisting you anytime you need service. Thanks again for choosing us! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

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