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Phil Long Hyundai of Chapel Hills

Colorado Springs, CO

Overview
Employees
Reviews
Vehicles
4.6
793 Reviews
Welcome to Phil Long Hyundai Of Chapel Hills Customers for Life It is my deepest desire to ensure that I communicate to all potential customers with whom this store works with that they know we are committed to quality service after the sale. I strive with my team to prove that we are worthy of your continued business. I have hired and trained this team personally; they know my expectations, as I know yours. Does what they say they’ll do, honors their word, and deliver what they promise. Our customers are our neighbors, family, friends and deserve our best efforts and our commitment to excellence in sales and service. A Customer for Life is not a slogan, It’s what we strive to achieve everyday and it is my promise and commitment to every person with whom we have been honored to serve. My hope is that you will give us a “test drive” to prove to you that we mean what we say. See you soon, Jeff Mattingley General Manager Phil Long Hyundai of Chapel Hills
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1540 Auto Mall Loop

Colorado Springs, CO

80920

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Showing 793 reviews

January 08, 2026

Helpful, informative, and friendly. We trust Phil Long Hyundai and its people with the maintenance of our Santa Fe. More

by NUMEXICO2
Recommend Dealer
Yes
Employees Worked With
Luis Martinez
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Jan 08, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you so much for your kind words! We're thrilled to hear that you've had a great experience with us. It's wonderful to know that Phil Long Hyundai and our team, especially Phil, are trusted to take care of your Santa Fe. We truly appreciate your continued business and look forward to serving you for many miles to come! If you ever need anything, don’t hesitate to reach out. Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

January 08, 2026

The team at Chapel Hill is awesome. They were willing to work with us on any issues and were prompt in doing so. More

by LUMPY34SB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do Not Recall
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Jan 08, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for the kind words I truly appreciate you taking the time to share your experience. Our team at Chapel Hill works hard to be responsive and supportive, and it’s great to hear that our efforts made a positive difference. If there’s ever anything else we can assist with, please don’t hesitate to reach out—we’re always happy to help! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

January 06, 2026

Timely service. Offered and accepted a loaner vehicle to attend another appointment while my vehicle was still being serviced. More

by FLASHGMAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Report | Print
Jan 06, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you so much for your feedback! We're thrilled to hear that we were able to provide you with timely service and a loaner vehicle to accommodate your schedule. Our goal is to make every experience as convenient as possible, and it's great to know we were able to meet your needs. We look forward to serving you again soon! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

January 06, 2026

Luis went above and beyond to assist my vehicle repairs. He stayed in contact with me the whole time More

by DRAHOS.JOEL
Recommend Dealer
Yes
Employees Worked With
Luis, he was awesome
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Jan 06, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 06, 2026

I thought I had scheduled the appointment but made a mistake. When we figured this out and given the work wasn't extensive, your team accommodated and work was completed. More

by wry005
Recommend Dealer
Yes
Employees Worked With
I believe Luis.
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Jan 06, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you so much for sharing your feedback! We completely understand how things like that can happen, and we're glad we were able to accommodate you and get the work done without any hassle. We always strive to make things as smooth as possible for our customers, and it's great to hear that you had a positive experience with our team. If you need anything in the future, don't hesitate to reach out! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

January 05, 2026

The customer service would have been better if we had explanations about pricing and fees. We didn't leave feeling that we got the best deal. We used our credit card, only to find out that there was a si More

by APRIL.BAILLIE
Recommend Dealer
Yes
Employees Worked With
Liz Ball
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Jan 05, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for taking the time to share your feedback. I truly apologize for the lack of clarity regarding the pricing, fees, and our coupon offerings. It's clear we missed the mark on communicating everything upfront, and I completely understand your frustration. Our goal is to provide transparency, so you feel confident and comfortable with your decisions from start to finish. Regarding the credit card fee, I will definitely address this with our service team to ensure that all fees are clearly explained before any payments are processed. Additionally, we will review our coupon options to see how we can offer better value to our loyal customers like you. We appreciate your continued business and hope to have the chance to provide you with a better experience next time. If you’d like to discuss this further or have any other concerns, please don’t hesitate to reach out. Nadine Bateman 719-867-6721 BDC Manager nbateman@phillonbg.com

January 04, 2026

Easy to schedule. Good comuication. Vehicle was ready when the dealership said it would be ready More

by DAVIDRDILLEY
Recommend Dealer
Yes
Employees Worked With
Liz Ball
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Jan 05, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thanks for sharing your thoughts about your experience with Phil Long Hyundai of Chapel Hills. We appreciate your business and hope to see you again soon!

January 03, 2026

It was prompt. Thorough. I appreciated the loaner. Always appreciate the dealers level of excellence! More

by Matt_p_bryant
Recommend Dealer
Yes
Employees Worked With
Liz
Report | Print
Jan 03, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you so much for your kind review! We're thrilled to hear that your experience was prompt and thorough, and that you appreciated the loaner vehicle. We always strive to provide the best service possible, and it's great to know that we met your expectations. Your feedback means a lot to us! If there's anything else we can assist you with, please don’t hesitate to reach out. Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

January 02, 2026

My arrival was smooth. The communication was transparent and the pick up process was also seamless. Thank you. More

by michelle5280
Recommend Dealer
Yes
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Jan 02, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you so much for your positive feedback! We’re thrilled to hear that your arrival and pick-up process went smoothly, and that our communication met your expectations. Our goal is to make everything as seamless as possible for our customers, and we’re glad we were able to do that for you. If you need any further assistance in the future, don’t hesitate to reach out. Thanks again for choosing us! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

January 02, 2026

The finance person was pushy and persistent in selling us a service policy. We spent much more time listening to his pitch than necessary. We were with him for nearly an hour but it could have been handled i More

by CHIDEMAN77
Recommend Dealer
No
Employees Worked With
David
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Jan 02, 2026 -

Phil Long Hyundai of Chapel Hills responded

Thank you for your feedback. We sincerely apologize for the experience you had with our finance department. It's our goal to provide clear and efficient communication, and we regret that you felt the process was prolonged unnecessarily. We understand how valuable your time is and will be addressing this with our team to ensure that our service offerings are presented in a more concise and respectful manner moving forward. Additionally, we take pride in maintaining a high standard of professionalism across all areas of our dealership, and we are sorry that we did not meet your expectations in this regard. Your feedback will be used as a learning opportunity for improvement. We truly appreciate your business and hope to serve you more effectively in the future. Please feel free to reach out to us directly if you would like to discuss your experience further. Thank you again for your valuable input! Nadine Bateman 719-867-6721 BDC Manager nbateman@phillong.com

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