Phil Long Hyundai of Chapel Hills

Outstanding Customer Service I recently bought a 2018 Hyundai Tucson from this dealership. It is the first new car I have ever purchased and I was very nervous. I first encounte I recently bought a 2018 Hyundai Tucson from this dealership. It is the first new car I have ever purchased and I was very nervous. I first encountered salesman Michael Ayers, who was absolutely terrific--helpful, patient, and answered all questions or found someone who could. He had Ben Ohman come over to demonstrate some of the features on the Tucson and he was wonderful as well. I was very nervous to make a big purchase and these two gentlemen made me feel so at ease. Once I made the decision to buy, David Fly was the financial specialist who assisted me and was able to help me get an affordable loan. These 3 employees that I dealt with have exceptional customer service skills and I was so very impressed from the time I arrived until I drove away in my new Tucson. This was a great experience and I will highly recommend Phil Long Hyundai at Chapel Hills and their awesome staff. Thanks again! More

Finally a dealership with integrity! Finally a dealership that has integrity! I have purchased multiple vehicles and have had nothing but horrible experiences. I recently received an Finally a dealership that has integrity! I have purchased multiple vehicles and have had nothing but horrible experiences. I recently received an offer from another dealer to get me in the store, and they wouldn't honor the deal... The following day I was contacted by Lee who got direct to the point and went to work. He contacted me later with an offer and admittingly I was hesitant. Later Riley contacted me and followed up. I was still against the deal after being recently burnt, wasted quite a few hours, and dealing with typical dealerships/salesmen. Than long behold my father who has worked the industry in high end roles for 20+ years comes to town and we head to Chapel Hills Hyundai. Lee was a great guy, showed us the inventory, and actually listened to what my wants/requirements were and didn't push me in anyway, shape, or form. He was very supportive and answered all the questions. Then it came to the numbers. I wasn't entirely convinced it was a great deal do the previous horrible experiences. That's where my father came in. We went over the numbers of the offer we had on the table, my father got into the meat of it to prevent/minimize any unnecessary costs/add ons… There were none... He looked at me shocked and said it was a great deal. I accepted the offer and pressed onto the next part... The dreaded finance department. We got into the finance department and it was quick and painless. They hit the key points, asked if I was interested, and pressed on accordingly. There was no push on anything. I accepted or declined and they went on to the next part. Quick and rather painless. I was blown away. Pops double checked the contract to see if I missed anything, and said it was good. We went to take delivery of the car. We went thru the car with Lee. I missed a couple of things that Lee quickly pointed out and got cleared up. The way Lee, Riley, and the dealership conducted business speaks volume about their character. It was really refreshing to finally come across a dealership and people in the sales industry that actually has integrity. Thanks for the experience gentlemen! More

Great experience Awesome experience!! Miguel was very helpful, and listened to my wants and needs. I was doing research on vehicles and felt no pressure to BUY NOW fro Awesome experience!! Miguel was very helpful, and listened to my wants and needs. I was doing research on vehicles and felt no pressure to BUY NOW from Miguel. Very good sales guy More

Miguel Martínez nos ayudó bastante. Antes que nada, nos alegramos mucho que este establecimiento tuviera alguien que nos pudiera responder nuestras preguntas en nuestro idioma. Aunque ap Antes que nada, nos alegramos mucho que este establecimiento tuviera alguien que nos pudiera responder nuestras preguntas en nuestro idioma. Aunque apenas empezamos el proceso de la búsqueda de un carro familiar y no llegamos a comprar un coche aquí está vez, fue algo muy grato haber contado con la ayuda de Miguel. Este vendedor sabe de lo que habla y es bastante amable y paciente. Si nos decidimos por un coche de esta marca, lo compraremos con Miguel. More

Jay knows what he's doing! Amazing service Took my car in for service. There was a mix up on my appointment but he got my car in for service.He showed me how to check my tires to see if I neede Took my car in for service. There was a mix up on my appointment but he got my car in for service.He showed me how to check my tires to see if I needed to change them or not. That was a cool experience,to learn something! Later when I was leaving the dealers, someone had washed my car because the exterior was dirty. I didn't ask for that but it was a fabulous surprise! thank you for the great work! More