Phil Long Hyundai of Motor City

Charlie did a great job for me What do you want me to say? I miss Chuck. I don't know why he got fired. He was a great guy. He always took care of me. All I say. It sucks. But Charlie was awesome. say? I miss Chuck. I don't know why he got fired. He was a great guy. He always took care of me. All I say. It sucks. But Charlie was awesome. More

I worked with Bam and it was one of the best experiences buying a car I have had in a long time. I bought my first car in 2005 and have went to many dealerships and have had good and bad experiences. But on buying a car I have had in a long time. I bought my first car in 2005 and have went to many dealerships and have had good and bad experiences. But on top of them all are Bam Buford. He was happy to show us around, he spent time explaining the car to me and my wife which was great because of our age. He then spent an extra hour after the purchase to make sure we knew what everything did. What blew my mind was how we needed help at home and he drove to our house and did a technology review. Its the small things that let you know you made the right choice. We did. Thank you Bam More

Our 2014 Santa Fe broke down. The mechanic in Alamosa, Colorado suggested that that problem may be covered under a recall by Hyundai so we had it towed there. I was surprised that The mechanic in Alamosa, Colorado suggested that that problem may be covered under a recall by Hyundai so we had it towed there. I was surprised that it was. There was no charge to us and Charles was very helpful. More

This review is overdue, but buying my new CAR from here was the best car-buying experience I’ve ever had! Moving forward, I would highly recommend working with Bella. Her exceptional customer service a was the best car-buying experience I’ve ever had! Moving forward, I would highly recommend working with Bella. Her exceptional customer service and genuine care made all the difference. Thank you again for such a great experience! More

Anissa was great very kind, patient and helpful. She understood what I was looking for and helped me find the right vehicle. Joey in finance was also great and stayed within my budget to get me the She understood what I was looking for and helped me find the right vehicle. Joey in finance was also great and stayed within my budget to get me the right lease payments. More

Just in for quick oil change. Don't like the tall chairs in waiting area downstairs. Im 70 and short :-) Don't like the tall chairs in waiting area downstairs. Im 70 and short :-) More

I brought my 2013 Tucson to Phil Long Hyundai of Motor City on July 23 for diagnosis of a P1326/limp-mode issue and authorized a $250 diagnostic. I was eventually told it failed Hyundai’s Bearing Clear City on July 23 for diagnosis of a P1326/limp-mode issue and authorized a $250 diagnostic. I was eventually told it failed Hyundai’s Bearing Clearance Test and needed an engine, but getting the actual diagnostic documentation was unnecessarily difficult. I repeatedly asked for the test results, technician notes, and clarification on whether Hyundai had reviewed goodwill assistance. My advisor said screenshots could be provided, but I still had to follow up multiple times by text and phone and eventually escalate to the service manager. I did not receive the actual Bearing Clearance Test paperwork showing “NO PASS” and confirmation that Hyundai declined assistance until August 26, more than a month after dropping the vehicle off. I also would have much preferred actual numerical test data or a clearer explanation of the pass/fail criteria instead of repeatedly being told simply that it “failed the engine test.” For a recommendation as significant as complete engine replacement, I expected more detailed diagnostic documentation. Chuck, the service manager, ultimately got me the paperwork, which I appreciated. My frustration is with the communication and how much effort it took to get the information behind such a major repair recommendation. More

Excellent service, but forgot to add my coupons into billing total. Loved the fact I could get a loaner car while mine was being worked in billing total. Loved the fact I could get a loaner car while mine was being worked in More

All 5 members of the front desk staff were very nice and knowledgeable. Felipe did a great job explaining everything my car needs. The service center went above and beyond when they found out my car would t knowledgeable. Felipe did a great job explaining everything my car needs. The service center went above and beyond when they found out my car would take longer than expected to get finished. They offered me a rental car until service was completed the next day. Thank you Hyundai not only for taking good care of my vehicle but also taking good care of me. More