Phil Long Hyundai of Motor City

Customer Service I received Great Customer Service! I have worked in customer for many years so I new what to look for and I was completely satisfied with Zachary's p I received Great Customer Service! I have worked in customer for many years so I new what to look for and I was completely satisfied with Zachary's performance as well as the management team. More

Decent deal, waited too long. To begin with, they tried to get us to sign some kind of agreement before a deal was made on the pricing that did not even include their offer on the To begin with, they tried to get us to sign some kind of agreement before a deal was made on the pricing that did not even include their offer on the trade in. After that, the initial paperwork was inaccurate charging more than what was agreed. They tried to not give me the discounts I had predetermined with the sales manager I did qualify for. They had to actually call the sales manager via the phone to verify. In addition they tried to sneak in some other charge (I think some kind of warranty) they did not explain or tell me I could opt out of it until I questioned it. Also, when we first arrived and made contact at the sales desk, we ended up waited for about 30 minutes to get anybody to help us while they appeared to be in casual conversation and even mess with their phones. Other than that things went smoothly and we were satisfied with the final price and service. I asked the sales lady (Jennifer Fail) for some business cards. She said she didn't have any yet but would send a business card in a thank note. I never received either. Overall they were very friendly and professional. More

Great people! This is the second time we have gotten a car through this dealership, & I will go there again the next time I am interested in another car! This is the second time we have gotten a car through this dealership, & I will go there again the next time I am interested in another car! More

Jerry's the best Jerry is a great person who I am glad that I have met! Thank you sir for being able to answer my questions and needs that were met! Jerry is a great person who I am glad that I have met! Thank you sir for being able to answer my questions and needs that were met! More

Great experience. Great experience while I was there. Zach was helpful with my vehicle buying process and is helping me fix some issues I had address recently. My wife Great experience while I was there. Zach was helpful with my vehicle buying process and is helping me fix some issues I had address recently. My wife is satisfied with the new car. She loves it. More

Still waiting (6 months) for dealer response resolution In response to my previous complaint on Dealer rater for resolution to broken promise to send new floor mat for Hyundai Sante Fe....still waiting. In response to my previous complaint on Dealer rater for resolution to broken promise to send new floor mat for Hyundai Sante Fe....still waiting. More

Great experience. Jerry and Richard took great care of us and made our purchase very easy. We look forward to working with them in the future. Thanks. experience. Jerry and Richard took great care of us and made our purchase very easy. We look forward to working with them in the future. Thanks. More

My new hyundai I had an awesome experience buying my new elantra. I love my car and the salesmen was great! Everyone i worked with at the dealership was very profess I had an awesome experience buying my new elantra. I love my car and the salesmen was great! Everyone i worked with at the dealership was very professional. I barely had to wait when purchasing this car. Drove it right off the lot! :) More

My new car Excellent overall experience and customer satisfaction. The best experience I have ever had when buying a car and will definitely recommend to friends Excellent overall experience and customer satisfaction. The best experience I have ever had when buying a car and will definitely recommend to friends and family More

Good Experience I had a really good experience with this dealership when it came to test driving and purchasing my new 2015 Hyundai Sonata Sport. They were very prof I had a really good experience with this dealership when it came to test driving and purchasing my new 2015 Hyundai Sonata Sport. They were very professional and knowledgeable and courteous. More