Phil Long Hyundai of Motor City

Can't Go Wrong with Phil Long Hyundai Motor City If you're in the market to buy a car - check out Phil Long Hyundai of Motor City. If you happen upon Dan Holman, thank your lucky stars. He was the If you're in the market to buy a car - check out Phil Long Hyundai of Motor City. If you happen upon Dan Holman, thank your lucky stars. He was the best salesperson we have ever encountered and there were no questions about any cars left unanswered. This has been the only time that we have bought a car that I wasn't stressed out or nauseous at the end of the transaction! More

Incredible Sales Staff, Rude Financing Department Rich and Tim provided an excellent experience during the sales part of the process. They were both welcoming, professional and knowledgeable. Mike Bur Rich and Tim provided an excellent experience during the sales part of the process. They were both welcoming, professional and knowledgeable. Mike Burgess in the financing department was one of the most unprofessional and rude individuals I have encountered in a business environment. Perhaps it’s because we are young, but he was incredibly condescending when providing an overview of the extended warranty. We responded that we were not military when asked, to which he responded, “well you are today” in order to get convince us with a lower price. The whole reason we were interested in Hyundai was the factory warranty and did not believe additional warranty was needed in our situation. Mike was shocked when we said “no” and proceeded to tell us that we “clearly didn’t understand the warranty” if we weren’t interested. He then proceeded to “pick on” our new vehicle by explaining the three year warranty wasn’t enough because GPS, radios and speakers break all the time. Same story with the things covered under the five and ten year portions of the warranty. Apparently our new car was already falling apart the minute we drove off the lot, not a great feeling when spending almost $30k on a car. After declining the coverage three times, he proceeded to stop all conversation and only speak to us to point out places to sign. To close out this wonderful experience, he had us write our check for the wrong amount. Given our terrible experience with him to that point, I didn’t feel comfortable asking him why since he was the expert. I did ask our sales person on the way out the door why the numbers were different. He went back to check with Mike who then made us write a separate check for the $300 difference. It should be noted that the poor salesperson had to come back and apologize on behalf of Mike, who was nowhere to be found. Again, incredibly unprofessional. The funniest part was after wrapping up with the sales team, my wife and I made a comment to each other about how great the experience had been as we brought some preconceived notions to the table. Needless to say, Mike ruined any chance that we would refer any business to Phil Long and I will likely pass on free oil changes because I lost so much trust in the dealership based on how he approached our interactions. To make sure I am 100% clear, Tim and Rich were fantastic and deserve recognition for the great experience they provided. More

too much time . It is difficult for me to understand why it took hours to purchase a new vehicle that we had already picked out. We informed the salesmen that we had It is difficult for me to understand why it took hours to purchase a new vehicle that we had already picked out. We informed the salesmen that we had to drive to another state and were in a hurry. We agreed to a price quickly but then had to go to "finance" when we were paying cash. More

Very Happy Hyundai owner! First class dealership. Sales and service departments total professionals! This is my 3rd Hyundai and have been delighted with every one. Very satisfi First class dealership. Sales and service departments total professionals! This is my 3rd Hyundai and have been delighted with every one. Very satisfied with every aspect of my experience here. More

My experience Our salesman was top notch! Unfortunately I cannot say the same for the finance guy. He was rude and condescending. I would never want to deal with hi Our salesman was top notch! Unfortunately I cannot say the same for the finance guy. He was rude and condescending. I would never want to deal with him again More

Nora's Pretty Awesome Review Loved the salespeople! Finance guy was a complete downer. I love my new car and didn't feel pressured to buy... I will definitely return and would lo Loved the salespeople! Finance guy was a complete downer. I love my new car and didn't feel pressured to buy... I will definitely return and would love to work with Tim and Don again. They both were great and made my experience awesome! More

Adam Baker The experience with the dealership and working with Richard Gagne was great. Will definitely be coming back and would definitely recommend Phil Long The experience with the dealership and working with Richard Gagne was great. Will definitely be coming back and would definitely recommend Phil Long Hyundai to my friends. More

Awesome The experience I had there was like nothing I have had. They know how to keep there customers happy. The friendliest I have seen any professional plac The experience I had there was like nothing I have had. They know how to keep there customers happy. The friendliest I have seen any professional place. Couldn't have been happier. More

returning customer Very satisfied,, very friendly , every one in building very enjoyable to converse with.. I will return time and time again. Tim Coon stayed available Very satisfied,, very friendly , every one in building very enjoyable to converse with.. I will return time and time again. Tim Coon stayed available to answer and did not avoid me or my questions. More