Phil Long Toyota

Purchasing a vehicle at this dealership was a great positive experience. My wife wasn't feeling well and Scott Fields took such great care for this old retired couple. I have bought a lot of new cars o positive experience. My wife wasn't feeling well and Scott Fields took such great care for this old retired couple. I have bought a lot of new cars over the years and this place had all the numbers right and did us right. More

We told them what we were looking for and they found us a car that seemed to fit the bill and gave us a good background for the car. Turned out it had a totally different background which, had we known, we w car that seemed to fit the bill and gave us a good background for the car. Turned out it had a totally different background which, had we known, we would have never bought because it had been in an 'moderate' accident involving the left front end. Despite our best efforts, we have been unable to get any record of repairs. After we had bought it, I found a big chunk missing out of the rim on the that side. Ten months later, despite Phil Long's mechanics having said they inspected it before we bought it and twice when we had the oil changed, they somehow overlooked a broken cv boot and that axle went to wobbling during a long trip. We limped it home then took it in. They found not only a missing boot on the passenger side, they also said the driver side axle was wobbling like it was bent. They not only refused to acknowledge this was caused by the previous owners accident, the mechanic flat out lied to me not needing to test drive it further after I drove it and he acknowledged he felt the vibration and the wobble. That car has a Snapshot that showed they drove it twice for a total over 10 miles setting off 1 hard acceleration and 3 hard brakes. Yet they drove it less than .03 miles to test it after they replaced the axles. Guess they'd rather break than find it by an actual inspection. I had called Mitch and he ASSURED me he'd pull out the Snapshot device after he set it off. Instead, it appears they just opted not to actually test drive it after they worked on it. Mitch even told me cv axles don't have splines as if I'm too stupid know anything about this kind of car because I've only worked on older, rear wheel drive vehicles. I have both old parts and all the ends have splines so I question his knowledge of what a spline is! They quoted us a price of $707 to replace both axles but refused to release it back to us unless we paid them $821 due to an added 'shop charge' and when pressed what that meant, Mitch would only say it was for the 'use of their equipment'. They charged us $320 for axles I could pick up at O'Reily's for $210, $24 to replace the 2 quarts of transmission fluid they lost replacing the axles and $375 for what they put down as 3 hours of labor. So unless your so rich it makes you feel good to pay extra for nothing but BS before the sale with attitude after the sale, then I'd highly recommend shopping somewhere else. If you do buy from them, pay the extra before you sign to have a private mechanic THOROUGHLY inspect the car and research it's history! CARFAX does not tell you enough! You might also want to limit them on the number of credit checks they can do on you. The first company they applied to get us a loan from sent us a letter (received after the sale) showing we had been approved yet we wound up getting almost a dozen more hard credit checks on our record while they 'shopped' for a 'better deal' but we have NO reason to believe it was a better deal for us since we only found out about all the credit checks by approval letters we wound up with weeks later. Absolutely NOTHING was ever said by Phil Long Toyota about any credit problem or any other reason for having done more than 1 credit check. Once you sign for the car, you will be stuck with any problems you didn't have them fix BEFORE you signed regardless of any 'promises' made to get you to buy it. More

Screwed on my final sale contract. I was happy when I got approved to own my own car. The sales team at The Phil Long Toyota dealership helped me but, in the long run they actually scre I was happy when I got approved to own my own car. The sales team at The Phil Long Toyota dealership helped me but, in the long run they actually screwed me. I gave them $1,500..00 as a down payment. Which I lost. They sold me the car with thes numbers: Price for the 2018 Toyota Corolla $20,104.00 With Taxes $23,192.95 But, the total sale price in the end was $43,991.75. My monthly payment $545.00. Wow. It’s not like I bought a truck or SUV. I know people who pay that price for a Lexus, BMW and Audi. They offered me múltiple warranties that I declined. It took a different honest Toyota dealership In Denver, Colorado to review my final contract to tell me that they still signed me up for all the unwanted warranties I declined and never wanted. Thank you Dan & Paula. I only had the car for 2 months and had to be forced to surrender the car. I poured my heart out to you and you screwed me. And this has affected multiple career opportunities for me. Let alone impacted my life and my credit. I highly do not recommend Phil Long Toyota in Trinidad, Colorado! Beware to all future buyers. Don’t let what happen to me happen to you. I do not tolerate dishonesty. They even ran my social security incorrectly. Catherine Olaciregui More

Sold Me A Used Truck As A New Truck I went to buy a new toyota tacoma and asked why the truck had 384 miles on it. the sales man said "I don't know", and I asked why it had 3 paint chips I went to buy a new toyota tacoma and asked why the truck had 384 miles on it. the sales man said "I don't know", and I asked why it had 3 paint chips and if they would repair them? they said they would. they haven't scheduled a repair. the day after driving off the lot I looked at the bluetooth phone settings and saw SERGE'S phone was paired (whoever Serge is) with 34 contacts from his phone.contact list. I emailed and asked why they sold me a used truck and misrepresented themselves claiming it was a new truck. since it hadn't been "titled" yet it was considered a "new" vehicle. Bull Zhit! You sold me iehter a loaner or a demo (USED) vehicle as a NEW vehicle. And the finance dude was out of control pressure up selling. I almost walked out on the deal. Those guys are sharks in a meat market. BE WARE!!! More

top shelf. , they worked Hard to get me into the right car. I'm budget minded and choice an unsuitable car for me. However they sales staff and service worked with me diligently through the trade to my second n I'm budget minded and choice an unsuitable car for me. However they sales staff and service worked with me diligently through the trade to my second new car in 2 weeks. I'm grateful and pleased to Lisa and Paula for they sound advice and guidance. Thanks bunches! More

Best dealer arounf This dealership is so service oriented snd efficient. Ryan is outstanding and I am completely happy with the service. Luckily they service both of my This dealership is so service oriented snd efficient. Ryan is outstanding and I am completely happy with the service. Luckily they service both of my Toyotas. More

Excellent service I walked in for an appointment for maintenance on my Rave4. Didn't need an appointment as they took the car in right away. In less than 30 minutes t I walked in for an appointment for maintenance on my Rave4. Didn't need an appointment as they took the car in right away. In less than 30 minutes they serviced the car, did an overall check on it, and an oil change. Everyone was helpful and courteous. I recommend Phil Long dealerships to anyone looking for a vehicle or service. More

Great My experience was great throughout. From the phone call to make the appointment and then having to cancel and reschedule for the following day to the My experience was great throughout. From the phone call to make the appointment and then having to cancel and reschedule for the following day to the service that was given to me when I took my vehicle in for the service. Very friendly and comfortable environment. Service Department guys were helpful and knowledgeable and explained everything to me in detail. More