Phil Meador Courtesy Ford

An absolutely positive experience! This is the second time we have purchased a vehicle from Courtesy Ford. Each time we have been treated very well, and the sales people have bent over This is the second time we have purchased a vehicle from Courtesy Ford. Each time we have been treated very well, and the sales people have bent over backwards to make sure we left satisfied. Thank you, Curtis, for your exceptional handling of our purchase. More

GREAT EXPEIRNCE It was a great experience this is the second vehicle I have purchased. no problems what so ever! I would never buy from anywhere else. It was a great experience this is the second vehicle I have purchased. no problems what so ever! I would never buy from anywhere else. More

Great customer service The salesmen and rest of the staff were very friendly, knowledgable and helpful, which made the car buying process less stressful. Once we gave them t The salesmen and rest of the staff were very friendly, knowledgable and helpful, which made the car buying process less stressful. Once we gave them the specs as to what we were looking for, Chris Loosli found and had the vehicle at the dealership for us to test drive. We love our new Ford Edge and highly recommend Courtesy Ford. More

Enthusiastic and Knowledgable Sales Research on Ford Perf Chris enthusiastically researched specs, and my desired colors and options on a limited production Ford Performance vehicle, which he currently endeav Chris enthusiastically researched specs, and my desired colors and options on a limited production Ford Performance vehicle, which he currently endeavoring to locate. Thanks you!!! More

Service Dept Review **edit: I changed my 1 star review of my first impression to reflect my current feelings after getting my vehicle serviced here. After learning of m **edit: I changed my 1 star review of my first impression to reflect my current feelings after getting my vehicle serviced here. After learning of my issue below, the dealership management contacted me and offered to make it up to me. They had me bring my car back the next day. When I arrived I was given VIP treatment, they had the oil I requested, and serviced my vehicle 100% free. They were fast, friendly, and most importantly seemed to do a good job and take good care of my vehicle. They filled my tank with premium to make up for the extra trip and had the detail guys spruce it up a little. I've had many bad dealership experiences in our area lately, and I was glad to finally feel good about the service I received. The manager admitted it was some poor communication that had inconvenienced me before, and he seemed sincere when he said they would address the issue internally.** I live 60 miles away, but I wanted my new Ford serviced at a Ford dealership. I called ahead to make an appointment and ask a few questions. My main two (maybe three) concerns were 'is Full Synthetic Motorcraft oil available?' and 'will my earned owner advantage points work at this dealership?' A service writer named Anothony informed me that Motorcraft full syn was available for my oil change, and I could use my Owner Advantage Rewards. I made and later confirmed my appointment, the service writers mentioned my concerns and the full synthetic oil each time I spoke with them. This morning I drove into Pocatello (the 60 mile trip used about 2 gallons of fuel each way in my Focus ST) and made it to my scheduled service a bit early. When I mentioned the Owner Advantage program the service writer I was working with told me that I could NOT use my Owner Advantage Rewards. This was disappointing as I was counting on using my rewards to pay for at least part of this service and make it affordable for me. I asked for a price on a LOF without the rewards. He pulled my VIN and went to parts to price the full synthetic oil. They informed me that I had a choice between Mobil 1 and Carquest brand oil (No Ford Motorcraft Oil available at this Ford dealership without special order), turns out Anthony lied about the availability. And although I can buy Motorcraft Full Syn in town for just under $10 a quart (they didn't let me know I needed to bring some), they wanted over $70 for 6 quarts of what I believe to be an inferior lubricant. My appointment was scheduled for a week, and no oil was ordered for me. I had two seemingly minor concerns and they lied about both of them. I drove 60 miles, wasted 4 gallons of fuel and about 3 hours of my day...for nothing. Whats the point of calling ahead with questions if you can not get accurate answers? I won't be back, and I am writing a similar review in all the places one can review a business. I don't want anyone else to feel the way I do right now. I've bought several new Fords, and I'm quite loyal to the brand of vehicles...but if there is no where reliable to get Fords worked on in our area, maybe next time I'll try a different manufacturer. More