Phil Smith Kia

ALERT!!! WATCH OUT OR PHIL SMITH MIGHT TRY TO CHARGE YOU A LOT OF $$$$$ FOR AN UNNECESSARY REPAIR!!! Phil Smith Service told me I needed to "clean" my engine at a cost of over $1700!! Fortunately, becau A LOT OF $$$$$ FOR AN UNNECESSARY REPAIR!!! Phil Smith Service told me I needed to "clean" my engine at a cost of over $1700!! Fortunately, because the cost struck me as an absurd amount of money, I had the idea to take the car to another shop for a second opinion. As I suspected, the second shop agreed that the diagnosis by Phil Smith and Phil Smith's request for $1700+ to clean the engine were ridiculous. The other shop said that in 30 years of working on cars they had never even heard of any engine needing this kind of cleaning procedure at such an expensive cost. Instead, if the engine was truly ruined (it wasn't) I would be better off getting a new engine for just slightly more money than the $1700 cleaning fee that Phil Smith wanted. Further, the other mechanic said, upon inspection of the engine, no such cleaning procedure was necessary at all!! The other mechanic said if I wanted the engine completely cleaned internally that it could be done in a state-of-the-art manner for less than $200 -- not $1700! The other mechanic said they suspected the dealer was trying to run up the charge for some reason, perhaps to convince me it was time to just buy a new car. Incredibly, this was a discussion that I had with Phil Smith Kia, so that rang true to me. If I had taken Phil Smith dealer's word for it, I would have paid the $1700 apparently for no reason! Also, Phil Smith Kia would not let me take the car to the second mechanic until after I paid a diagnosis fee of over $100 to Phil Smith. Keep in mind, I had not agreed to this in advance, but Phil Smith would not let me take the car until I signed an "authorization" for the work -- AFTER THE FACT! I think this is outrageous. But, as a practical matter I had little choice if I wanted to get my car back! Then, after I took the car to the second mechanic who verified that the $1700 "engine cleaning" was bogus, you would think that Phil Smith would do the right thing and apologize for the misdiagnosis and refund the $100+ diagnosis fee. After all, why should I pay $100 for a diagnosis that was completely incorrect? But, incredibly, Phil Smith has stonewalled and refused to refund the $100+ diagnosis fee (more about this below)!!! This is very disappointing because I have spent a lot of money over the years with the Kia. I have had very positive experiences at other Kia dealers, but I do not believe Phil Smith dealer is trustworthy or reasonable. If you are in the market for a Kia or need repairs, I suggest you stay away from Phil Smith. BUYER BEWARE. Finally, note that I contacted Phil Smith several weeks prior to writing this review and communicated my concerns in a reasonable manner. Phil Smith would not agree to refund my charge card for the amount of the fee (what I requested), but did offer a "store credit". I think this is just bad business -- I do not want a "store credit" because no longer trust Phil Smith and I am concerned that would just inflate the cost of any future item by the $100+ so that, in effect, I never really get the credit. Personally, I do not feel that Phil Smith made an honest mistake, but rather I feel that they intentionally tried to get nearly $2000 for a bogus repair that was not needed. However, as I told them, even if it was an honest mistake, I felt that it was appropriate, in light of the second mechanic's finding, that Phil Smith refund my $100+ (and not as a store credit). More

My wife and I flew hundreds of miles to Lighthouse Point, Florida to save thousands of dollars! They picked us up from a motel in Ft. Lauderdale. This is by far the best car buying experience I've ever had. Florida to save thousands of dollars! They picked us up from a motel in Ft. Lauderdale. This is by far the best car buying experience I've ever had. Thanks to Wes Lasher and all of the Phil Smith Kia Team. More

Visited this dealership to test drive the Kia Sorento and Sportage, as I was looking to purchase within the month. After my visit, I emailed the sales representative three times to ask questions about the p Sportage, as I was looking to purchase within the month. After my visit, I emailed the sales representative three times to ask questions about the price, etc., and had no response. At that point, I emailed the Manager, who had provided me with his card upon my visit, and once again, no response. I was curious to see if I sent an email stating that I was ready to purchase from another dealership and if they could provide me with a better price, they may receive my business and also told them that I had attempted to contact them by email several times with no response. I received one sentence back with no apology for ignoring my emails, so at that point, there was no way that I would ever give my business to a dealership like this one who had no regard for their customers. More