Phillips Auto Group of Bradley, Inc. - Service Center

Very responsive This place is fantastic...took my car in on the day I called...got a loaner....the other dealers (Tinley Park and Matteson) apparently don't need loca This place is fantastic...took my car in on the day I called...got a loaner....the other dealers (Tinley Park and Matteson) apparently don't need local business...Thanks for your help!! More

Art Avalos was a big help My check engine light on my 2008 Hyundai went on when I was out of town, took it to a Midas who who did nothing but reset it. When I got home I took i My check engine light on my 2008 Hyundai went on when I was out of town, took it to a Midas who who did nothing but reset it. When I got home I took it to my mechanic who gave me a very expensive quote to fix it. Took it too a second mechanic who reset it and said take it to the Hyundai dealer. I was reluctant to do this because I thought it would be more costly. I took a few times but they figured it out and now it runs better then ever and for a lot less money. Sometimes you need to take it to the experts. I also like the shuttle service. More

Jacob Porterfield Review Experience at Phillips with Jacob went very well. Was not expecting to purchase a new vehicle today as I was there for maintenance on my current Truck Experience at Phillips with Jacob went very well. Was not expecting to purchase a new vehicle today as I was there for maintenance on my current Truck. Jacob approached me and provided me with an appraisal on my truck. They offered a fair price and wanted to work out a deal. Phillips did not have a truck on site that I liked. Jacob found one exactly what I was looking online and got it onsite in about an hour. Very impressed they worked with me on numbers and we where able to make a deal. More

Don't expect help when your having a tough time I took my chevy equinox to be fixed under a warranty problem. After they have the car they say I have a rear main seal busted. Due to the seal being b I took my chevy equinox to be fixed under a warranty problem. After they have the car they say I have a rear main seal busted. Due to the seal being busted there was no point in them fixing the warranty problem if I couldn't pay out of pocket for the rear seal problem. I have been having financial difficulties and couldn't afford to pay out of pocket. Mike Reardon the service manager told me to leave my truck and they would give me time to come up with the money. I agreed fast forward a couple of weeks and Jeff one of their service people calls both my numbers and leaves a text saying they hadn't been given permission to work on the car and needed to know what going to do. I took this as my time was up and I needed to get my truck if I couldn't pay. So I went straight after work to pick up my truck. When I came in Jeff said he didn't know if my truck was ready and called his boss Mike Way to talk to me. Immediately the boss was condescending and rude as to me taking my truck. He specifically said they didn't expect me to come barging in that evening looking for my truck. I explained that I didn't have the money and just would take the car since they were calling and texting about it. All I got in response was sarcastic remarks and demeaning statements. On several occasions I asked was he being serious to which he replied he was. After several frustrating minutes he said they would get my truck ready and call me to get it. Now the truck was there for warranty paid problem which they refused to fix unless I paid for the other. So today I get more calls from Jeff saying the truck is ready but they are charging me for the tow to get it there because I didn't let them work on the truck. Mind you they had permission to fix the warranty problem and decided not to on their own. They are trying to charge me out of spite. Over the years I have spent thousands in there. Never again. So you treat customers rudely and take advantage of them out of spite. Wow that's messed up. More

Repairs on bed liner that was sprayed Had to get a few screws bolted down inside the new bed of truck for the lights. Was not secured after a company sprayed the new coating on the bed of Had to get a few screws bolted down inside the new bed of truck for the lights. Was not secured after a company sprayed the new coating on the bed of the truck. Had the appointment and got the job done. Talked to the mechanic on a few other issues of installing a few covers and tie downs that he didn't have to do but was willing to get it done. Thank you. More

I rarely write a review Though I never rate a business, I had to put something on paper about my recent experience at Phillips Chevrolet in Bradley, IL. I must say that the Though I never rate a business, I had to put something on paper about my recent experience at Phillips Chevrolet in Bradley, IL. I must say that the staff members I encountered at this dealership were phenomenal. I entered through service department and the service agent greeted me immediately asking how he could help. I told him that I just needed parts and he did not hesitate to escort me to the parts department, and told me which people would be helping me from there. Within seconds a parts member came out asked how he could help and went into action to solve my issue.. While I was waiting for things so get solved, one lady passed and offered her assistance, I told her that the customer service that was being put out at this dealership was the best I have every encountered at a car dealer and I wasn't even buying a car! My only regret is that I did not get anyone's name to put in this review but again I have to say that your behind the scenes staff are a top notch group of employees. Don't change a thing, they will make your dealership shine for years to come. I wish I was in the market for a new Chevy, because I would definitely use this dealership More