Phillips Buick GMC

They are ok sometimes I guess there hands are tied to what gm will let them do Cost me 700 when it shouldn’t have cost anything but the people are good to work with what gm will let them do Cost me 700 when it shouldn’t have cost anything but the people are good to work with More

Personable & courteous at checkin and engine light error code corrected in short time. Hot coffee available in clean customer lounge. code corrected in short time. Hot coffee available in clean customer lounge. More

On Friday, January 3, 2025 I stopped at Phillips Buick GMC in Fruitland Park, Florida and asked if they could fix my oil leak and replace the spark plugs & wires on my 2012 Chevy Silverado. They said they GMC in Fruitland Park, Florida and asked if they could fix my oil leak and replace the spark plugs & wires on my 2012 Chevy Silverado. They said they would order the parts so I dropped the truck off. On Wednesday, January 8th, I called to see if the truck was ready, I was told that the spark plugs and wires were being installed but they hadn't started working on the oil leak yet. I picked up the truck that afternoon because they couldn't give a time frame as to when they could get to the oil leak which was going to be a big job involving removing the transmission. I couldn't wait for them because I was about to have surgery and needed the use of the truck. When I had recovered sufficiently, I called Zach Beserock on Friday, January 31, 2025 and asked if I dropped the truck off Sunday, February 2, would they then be able to fix the oil leak. Zach said they would begin working on it the next day, which was Monday, February 3 and it should be finished by Wednesday, February 5th. I called on February 6th after still not hearing back from anyone on the status of my repair and was ONCE AGAIN told that nothing had been done about the oil leak. I went to the dealership and asked to speak to the manager, After waiting an hour he came out from a meeting and we spoke. He agreed that someone should have called met let me know about the delay. I asked if I could be compensated for my time and the inconvenience of waiting 6.5 days without having my vehicle. The service manager said, "Let me think about it." I haven't heard back from him after 2 weeks. It's unfortunate that a dealership would have such blatant disregard for a customer who was only trying to get his vehicle repaired. More

Worst dealer ever! Had a problem with a new truck before I could even get it off the lot they just kept telling me take it home and come back tomorrow for service. All Had a problem with a new truck before I could even get it off the lot they just kept telling me take it home and come back tomorrow for service. All they wanted was for me to leave the lot so they could get my money and 5 months later still have a truck in service that is not fixed! More

The worst dealer ever doesn't care about customers. Only care about getting your money after that no support. I had to take my truck to a different dealer Only care about getting your money after that no support. I had to take my truck to a different dealer More

Great guy. Very patient with us. Was very helpful and explained things about each car we were interested in. I would definitely seek him out when we get our nex Very patient with us. Was very helpful and explained things about each car we were interested in. I would definitely seek him out when we get our next vehicle. More

I have bought mini cars from Fred, and he was on the lookout for a truck for my son since he was buying his first car and as soon as this one came in, he thought of us sent us pictures and the rest is h lookout for a truck for my son since he was buying his first car and as soon as this one came in, he thought of us sent us pictures and the rest is history More

Darren was awesome. Loved my time there was no xx an got the deal done! Loved my time there was no xx an got the deal done! More

Everyone is professional and genuine they have never let me down in a time of need me down in a time of need More

Cesar exceeded my expectations. I originally was looking for something smaller, I over-researched every car I looked at, and with my budget was not able to make a purchase. Cesar fo I originally was looking for something smaller, I over-researched every car I looked at, and with my budget was not able to make a purchase. Cesar followed up with me, and I had just left another dealership after 4 hours negotiating over bogus fees. Cesar and his team stayed late to allow me to see several cars(in the dark) and after I found the perfect car, The buying process exceeded expectations. Their pricing is transparent, and their fees are listed right on the website. There were no hidden fees or "extras" that were overly pushed on the breakdown. From the time I chose my car to the time I drove it off the lot, took roughly 45 minutes. I appreciate the honesty and integrity Phillips showed, and the top-tier service from Cesar that made the buying experience enjoyable and fun. I will be back, and will be working with Cesar. More