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Phillips Buick GMC

Fruitland Park, FL

Overview
Employees
Reviews
Vehicles
4.6
2,559 Reviews
Phillips Buick GMC has been family owned and operated for over 40 years. We're proud to be one of the top Buick Dealers in the Southeast, as well as a top retailer in pre-owned cars, trucks, vans, and SUVs in the North Central Florida area! Browse through our inventory and read our reviews. We have hundreds of new and pre-owned vehicles in stock, ready for immediate delivery from our professional, knowledgeable staff. At Phillips Buick GMC, we look forward to helping you in any way we can and doing whatever it takes to earn your business. Find us at 2160 US-441 #27, in Fruitland Park, FL... just a short drive from The Villages, Wildwood, Leesburg, Eustis, and Lady Lake.
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2160 US Hwy 441-27

Fruitland Park, FL

34731

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Showing 2,560 reviews

December 19, 2022

Having the same problem 3 times with them replacing the Fuel Pump each time on a brand new Envision 2300 miles is poor service. More

by Cat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Berlin
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2022 -

Phillips Buick GMC responded

Cat, thank you for bringing this to our attention. We are currently reviewing this information with Phillips Buick GMC management and will be in touch shortly.

Dec 19, 2022 -

Cat responded

So disappointed in this car. First & foremost are the problems that I have encountered. Hoping now that it is the 3rd time they have replaced the "Fuel Pump" that it is now fixed. That means I have had to go to the dealership over 12 times. They look at it and say you need to come back & leave it for the day. I bring it in and they say ok now we need to order the part. This is the first time. Now multiple that by each time I had the same issue. . Not to mention there is No lumbar support, No sunglass drop down, don't like the windshield lit up speed ~ it creates a glare & it blinds me at night, no roof window, console not practical.....all bells & whistles are just show.

December 18, 2022

We are happy with our vehicle. Not happy with the fact our payment or trade in value was not what we were told initially Also disheartened that our vehicle was in the shop for t More

by broncosbroncos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gilbert "Bam" Niblack
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2022 -

Phillips Buick GMC responded

Thank you for bringing this to our attention. We are currently reviewing this information with Phillips Buick GMC management and will be in touch shortly.

December 18, 2022

I enjoy 😊 my time there as the employees are friendly and helpful. I have had all good experiences when dealing with my vehicle More

by prggybuetti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2022 -

Phillips Buick GMC responded

Thank you for the High rating and kind words for your staff. We appreciate your business and continued confidence in Phillips Buick GMC. Hurry back.

December 18, 2022

Seems to me that this dealership is comprised of people that are order takers not professionals More

by gfwright
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Mark Bonner
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2022 -

Phillips Buick GMC responded

Thank you for bringing this to our attention. We are currently reviewing this information with Phillips Buick GMC management and will be in touch shortly.

Dec 22, 2022 -

gfwright responded

I find it totally inconvenient that you don’t have the ability to make a service appointment other than “first come first served “ and sit around and wait. Not my idea of customer service. I’m only referring to warranty issues, I would not go there for anything else.

December 17, 2022

We are repeat customers and would recommend anyone in the market for a new car to go to Phillips and deal with Fred More

by ajanthes
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Fred "Coach" Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2022 -

Phillips Buick GMC responded

Thank you for recommending Phillips Buick GMC and the kind words for Fred. We appreciate the High rating you gave us and look forward to your next visit.

December 17, 2022

I was able to find and select the precise vehicle desired. Both sales associates, Daniel Wertz and Blake Kelly were very personable and professional. It's only been 4 days since taking possession More

by LUVINTHESOUTH08
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Wertz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Finance Manager (name unknown), Blake Kelly
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Dec 19, 2022 -

Phillips Buick GMC responded

Thank so much for the great 5-Star rating and accolades for Dan and Blake. We are glad you were delighted with your experience and your recommendation means so much to us. Come back soon.

December 16, 2022

Stellar service provided by Blake; knowledgeable and friendly. Awesome selection of trucks at great prices. More

by EDWINA M
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blake Kelly
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Dec 19, 2022 -

Phillips Buick GMC responded

Wow! Thank you, Edwina for the wonderful review and 5-Star rating. We are so glad to hear that you were delighted with the service Blake provided, and hope to see you again soon.

December 16, 2022

They were very prompt in dealing with my vehicle’s problems. Based on my research, the charges were reasonable. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2022 -

Phillips Buick GMC responded

Mike, we appreciate you for taking the time to give Phillips Buick GMC such an excellent High rating. It helps us to know that we are meeting the needs of our customers and their GM vehicles. We look forward to your next visit.

December 16, 2022

Scott was exceptional salesman. Purchase process was expedited. Unfortunately, our car did not have an owners manual so that when the tire pressure light came on on our drive home, More

by jumpnjflash
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Ross
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Dec 19, 2022 -

Phillips Buick GMC responded

Thank you for the great 5-Star rating and kind words for Scott. We appreciate your business and look forward to your next visit. If you have not done so already give Scott a call about the missing manual.

December 15, 2022

It was a pleasure to have them work on my buick and they did so in a timely fashion More

by jbitzer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2022 -

Phillips Buick GMC responded

Thank you for taking time to write a review. The 5-Star rating you gave us was like an early Christmas present. It is great when we hear that our customers enjoyed the service we provided. Thanks again. Hurry back.

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