Phillips Buick GMC

Buying our vehicle was an easy experience and TJ was courteous and helpful. We would recommend Phillips to our friends and family that are in the market for a vehicle courteous and helpful. We would recommend Phillips to our friends and family that are in the market for a vehicle More

Excellent Customer Service! Always willing to help you find a vehicle and if he can’t he’s honest about it. Always willing to help you find a vehicle and if he can’t he’s honest about it. More

Service was great. Problem is lack reserved appointments. I have to leave home at 6am. Problem is lack reserved appointments. I have to leave home at 6am. More

We had our vehicle towed to the dealership on a Thursday due to a parking brake problem. The right rear parking “actuator” had failed. Speaking with the service tech, I was told the vehicle would be repai due to a parking brake problem. The right rear parking “actuator” had failed. Speaking with the service tech, I was told the vehicle would be repaired on Friday. I got no call on Friday. When we called them late Friday afternoon, we were told they got the wrong brake pads, and the car wouldn’t be repaired until Monday. We called late Monday to inquire about the car - we were told the car was ready and that they had left a message about that. Upon checking, neither I nor my wife had received any message or phone call. I initially asked the tech to check on whether our extended warranty would cover the service. Our warranty covered 60,000 miles and our car had 61,384 miles on it. He nonchalantly told me it wasn’t covered - with no indication he had checked on it. Legally he had no obligation on the warranty which had expired 1,384 miles earlier, but the dealership where I bought the car could have offered some consideration. The cost of the actuator seemed reasonable, since they refused any consideration from a recently expired warranty. The charge for the brake pads was $151.47. Advance Auto sells them for $52.99. The labor charge was $178 per hour. $698 labor to change brake pads, clean the right rear rotor and change the right rear rotor actuator was extremely high! We were told before repairs what the total charge would be, with no details. My car had been towed into the dealerships, so I had little choice on getting the service done. I think they knew this. I paid over $54,000 for this vehicle at Phillips Buick in 2021. We are in need of a replacement vehicle soon. This repair bill will affect our decision on where to look for a new vehicle More

They were quick to find the problem and fix it. Worked with me on schedule and transportation. I will definitely come back here Worked with me on schedule and transportation. I will definitely come back here More

Very pleased with the results of my experience as I thought I’d be putting in new break pads and was told I still had many miles left on them. The oil change was very reasonable compared with 5 minute thought I’d be putting in new break pads and was told I still had many miles left on them. The oil change was very reasonable compared with 5 minute oil change! Will be back!! More

Very through with details and personable plus the location was easy to get to.The sales person was very helpful and friendly location was easy to get to.The sales person was very helpful and friendly More

Good deal! Fair and honest! Really liked Mr Ingram!! The other finance man was also very good! Fair and honest! Really liked Mr Ingram!! The other finance man was also very good! More

Dealership is hands down the best I've ever been too. I've bought three trucks from them and everytime it's been a great experience. I've bought three trucks from them and everytime it's been a great experience. More

I worked with at least three different people to make the purchase. Each was very responsive in helping to close the sale. Especially Kevin Benson and Ed Owen's. purchase. Each was very responsive in helping to close the sale. Especially Kevin Benson and Ed Owen's. More