Phillips Buick GMC

Horrible customer service in the service department. Acted like I didn't matter since I only live in the Villages part time. Instead of calling me by name I was referred to as "Snow Bird" or " her". Acted like I didn't matter since I only live in the Villages part time. Instead of calling me by name I was referred to as "Snow Bird" or " her". I found the area dirty and definitely not professional. I did complain to his manager and his behavior is just as rude and demeaning as the service tech. I am from Ohio and I do deal with a GMC dealership and all I purchase are GMC's. I called my dealer at home and they apologized for the way I was treated and I went over the warning signal I was getting and they said that it's something I can wait till I get home. When I spoke to the manager and told him that as a result of the atmosphere and behavior I would not be returning and I will not be recommending them, he was not too concerned. More

My first time at the dealership, found them to be professional, the facility was clean, plenty of sitting room, friendly and helpful staff. professional, the facility was clean, plenty of sitting room, friendly and helpful staff. More

This is my fourth car that I purchased from the dealership and Mark Bonner. I feel they are fair, not pushy and treat women with respect. dealership and Mark Bonner. I feel they are fair, not pushy and treat women with respect. More

I'm a repeat customer Used and New so I've had good experiences and am a satisfied customer. experiences and am a satisfied customer. More

It was a pleasure doing business with Buzz. No games or fast talking. Just honest good business ethics. We purchased our leased vehicle with ease. Buzz and Brandon were awesome. No games or fast talking. Just honest good business ethics. We purchased our leased vehicle with ease. Buzz and Brandon were awesome. More

Questions were asked answered. Very personable dealership. Highly recommend. To anyone purchasing a new or used car Very personable dealership. Highly recommend. To anyone purchasing a new or used car More

He was very professional I liked him very much. It was very helpful and did a great job. It was very helpful and did a great job. More

Jim took care of our Yukon when it broke down while we were on Spring Break. We were going on a cruise and he went well beyond the call to get the Yukon fixed by the time we got back from the cruise so we were on Spring Break. We were going on a cruise and he went well beyond the call to get the Yukon fixed by the time we got back from the cruise so we could get home on time. AMAZING customer service!!! More

The process of buying a car is very intimidating. You ask questions, you sign a lot of papers (that you never see again). You wait for your sales rep to talk to the money man. You wait for your turn You ask questions, you sign a lot of papers (that you never see again). You wait for your sales rep to talk to the money man. You wait for your turn to be talked to by the finance man. You try to remember everything that you were told. And you have to make a decision right away - no time to think it through. Thank goodness this will probably be the last car I purchase. It never gets any easier. More

It lasted a little longer but that was my fault every thing else was great will be leasing my cars in the future Buzz was the best thing else was great will be leasing my cars in the future Buzz was the best More