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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.4
1,073 Reviews

1,073 Reviews of Phillips Buick GMC - Service Center

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February 15, 2024

The service rep took care of my needs and got me a car quickly. Very efficient More

by FELKINS77
Recommend Dealer
Yes
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Feb 16, 2024 -

Phillips Buick GMC responded

We are so glad we could take care of all of your needs at Phillips Buick GMC. Thank you for giving this feedback; we will be sure to share it with the team! Sincerely, the Team at Phillips Buick GMC

February 14, 2024

The staff in your repair shop were very professional and friendly. Got us in in a timely manner and service was preformed in the the time frame that we were told. Completely satisfied. More

by tom
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 16, 2024 -

Phillips Buick GMC responded

Tom, we appreciate your kind words about our service team. Thank you for choosing Phillips Buick GMC for your vehicle needs. Sincerely, the Team at Phillips Buick GMC

February 14, 2024

Zack always follows up but he struggles with direct interaction at dealership. Super easy to talk to on phone but even after spending $1000+ on this visit, he stayed behind his desk and referred me to More

by Cgburnett1
Recommend Dealer
Yes
Employees Worked With
Zack
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Feb 16, 2024 -

Phillips Buick GMC responded

Thank you for your feedback. We appreciate you taking the time to write this review and would like to learn more about your experience. Please contact us at your earliest convenience. Sincerely, the Team at Phillips Buick GMC

February 13, 2024

Yes but I felt like we did not get treated properly we assumed we had a warrant on our vehicle but it was not explained to us about the mileage and we came again and 1 of the employees led us wrong so we More

by Laciana
Recommend Dealer
No
Employees Worked With
No
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Feb 15, 2024 -

Phillips Buick GMC responded

Laciana, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, the Team at Phillips Buick GMC

February 09, 2024

They really worked hard for me Mr. Jim was truly a gem He mad sure I was well informed More

by shenetabailey
Recommend Dealer
Yes
Employees Worked With
Mr.Jim was my advisor
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Feb 12, 2024 -

Phillips Buick GMC responded

Thanks for your awesome review, Bailey! We're very happy to hear that Jim was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, the Team at Phillips Buick GMC

February 09, 2024

Wasn't offered a loaner, until I requested one. staff was curtious and professional.wish they would offer more for my trade. More

by timthetoolman1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gilbert "Bam" Niblack
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2024 -

Phillips Buick GMC responded

Tim, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, the Team at Phillips Buick GMC

February 06, 2024

It took a while to get the part and to replace the old part but I feel that everyone worked their best to get our car back as fast as possible More

by donmcginnis
Recommend Dealer
Yes
Employees Worked With
Kiley
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Feb 08, 2024 -

Phillips Buick GMC responded

We cannot thank you enough for this review of our service center, Don! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, the Team at Phillips Buick GMC

February 06, 2024

I like the Lightning Service for regular maintenance. Customer service is excellent. I would recommend them for sales and service More

by Dlaspesa
Recommend Dealer
Yes
Employees Worked With
Bill in service
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February 05, 2024

This is my second purchase. Everything went great! I really like the car and the help I’ve gotten. More

by sbakers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Berlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 07, 2024 -

Phillips Buick GMC responded

Thank you for leaving us this great review. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, the Team at Phillips Buick GMC

February 05, 2024

Knowledgeable represenitive at check in, courteous and so far no problems with repairs. Very happy More

by Broncobill1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember name
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Feb 07, 2024 -

Phillips Buick GMC responded

Hello Bill! It is great to hear about your recent service experience. We will certainly pass on your feedback to our team as they will be happy to hear it! We look forward to working with you again in the future! Sincerely, the Team at Phillips Buick GMC

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