Phillips Buick GMC - Service Center

Just had car in for a few recall fixes. Serviced within an hour and I left. Serviced within an hour and I left. More

Problem diagnosed and cost to repair was given with no pressure. The repair was performed quickly and professionally with no scratches or damage. The invoice reflected exactly what was quoted. Very please pressure. The repair was performed quickly and professionally with no scratches or damage. The invoice reflected exactly what was quoted. Very pleased and very happy with the service performed by all. More

Very disappointed with the Service Department. Leaving to drive to Alabama and my backup camera is the only thing on the screen No GPS. Cannot drive to Alabama without GPS. Stop at Phillips Buick Leaving to drive to Alabama and my backup camera is the only thing on the screen No GPS. Cannot drive to Alabama without GPS. Stop at Phillips Buick Service Center. Told them my GPS not working. Waited approximately 1 hour. Was told they drove the car and said it was probably just a glitch and everything was OK. The following day NO GPS while I was in Alabama. Had family drive me to all graduation events. Prior to driving back to Florida, went to Buick dealership in Alabama. They checked my navigation, couldn’t get it to work. Had to plug my phone in car to work. Told me to have it checked for any bulletins/updates at my dealership. Left the next day. No voice navigation. Had to keep looking at the screen. Found that dangerous. GPS Kept having to reroute me. 2-1/2 hours longer to get home. Navigation had me on one lane roads through Alabama. It was dark and rainy. Made me very nervous. Don’t know how I got to Tennessee, Georgia and finally Florida. Very upsetting. More

Customers are not stupid. Service writers need to listen carefully and ask questions so the problem gets fixed the first time. When the problem doesn't make sense it doesn't m Service writers need to listen carefully and ask questions so the problem gets fixed the first time. When the problem doesn't make sense it doesn't mean the customer is stupid. It means the service writer did not ask enough questions. More

Process was very expedited. Personnel were very helpful. Polite, professional staff. Very customer oriented and knowledgeable. Personnel were very helpful. Polite, professional staff. Very customer oriented and knowledgeable. More

Our seevice advisor is Jim. He is wonderful and makes our experience worth coming in for. He is wonderful and makes our experience worth coming in for. More

Fourth time taking my car for brakes service and it’s still making loud noise. Very frustrated still making loud noise. Very frustrated More

The Dealership personnel are professional, courteous, and helpful. The lightning lube service is convenient, expeditious and and a tremendous asset to your business! helpful. The lightning lube service is convenient, expeditious and and a tremendous asset to your business! More