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Phillips Buick GMC - Service Center

Fruitland Park, FL

4.4
1,045 Reviews

1,045 Reviews of Phillips Buick GMC - Service Center

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March 03, 2025

Two days just to run codes to say it is just the battery. Very expensive More

by peterson.willie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kiley Anderson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2025 -

Phillips Buick GMC responded

Thank you for sharing your experience with us. At Phillips Buick GMC, we strive to provide efficient service, and your feedback is valuable in helping us improve. If you have further questions or concerns, please don't hesitate to reach out to us. We appreciate your feedback. Sincerely, the Team at Phillips Buick GMC

March 01, 2025

Does not make appointments, rating a 1 in my opinion. Does not keep waiting customer informed as to problems necessitating a 6 hour wait . Waiting area is comfortable, but next time I may drive the 50 m More

by Mamanukes
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kiley Anderson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Beserock
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob
Mar 03, 2025 -

Phillips Buick GMC responded

Thank you for sharing your experience with us. Qw understand your concerns regarding the waiting time and communication during your visit at Phillips Buick GMC. We appreciate your feedback and want to assure you that maintaining transparency and keeping our customers informed is important to us. If you would like to discuss your vehicle's performance or any issues further, please reach out to us directly. We value your input and hope to improve your experience in the future. Sincerely, the Team at Phillips Buick GMC

February 26, 2025

The problem I experienced is shared by many that I know and it's all over the internet. I feel it should be a recall but when I spoke to the mechanics and service manager they were very dismissive of my co More

by SSTRAPKA
Recommend Dealer
No
Feb 28, 2025 -

Phillips Buick GMC responded

Thank you for sharing your experience with us. We understand your concerns regarding the vehicle issue you encountered, and we take such matters seriously. At Phillips Buick GMC, we strive to provide excellent service and communicate openly with our customers. We encourage you to reach out to us directly to discuss your situation further. Your feedback is valuable, and we appreciate you bringing this to our attention. Sincerely, the Team at Phillips Buick GMC

February 21, 2025

They are ok sometimes I guess there hands are tied to what gm will let them do Cost me 700 when it shouldn’t have cost anything but the people are good to work with More

by imsps1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Phillips Buick GMC responded

Thank you for sharing your experience with us. We appreciate your understanding of the constraints we face at Phillips Buick GMC. It’s great to hear that you found our team easy to work with. Your feedback is valuable, and we welcome you to reach out directly if you have further concerns. We hope to assist you again in the future! Sincerely, the Team at Phillips Buick GMC

February 20, 2025

Personable & courteous at checkin and engine light error code corrected in short time. Hot coffee available in clean customer lounge. More

by dzwicker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2025 -

Phillips Buick GMC responded

Thank you for your wonderful review! We're glad to hear that you had a great experience at Phillips Buick GMC, and that our team was personable and courteous during your visit. It's also great to know you enjoyed the hot coffee in our clean customer lounge while we quickly resolved the engine light error code. We look forward to seeing you again soon! Sincerely, the Team at Phillips Buick GMC

February 20, 2025

On Friday, January 3, 2025 I stopped at Phillips Buick GMC in Fruitland Park, Florida and asked if they could fix my oil leak and replace the spark plugs & wires on my 2012 Chevy Silverado. They said they More

by David
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zack Beserock
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

Phillips Buick GMC responded

Thank you for sharing your experience with us, and we appreciate your detailed feedback regarding your time at Phillips Buick GMC. We understand how frustrating it must be to deal with delays, especially when it involves your vehicle and personal circumstances. We value your input as it helps us improve our service. We encourage you to contact us directly to discuss your situation further, as we want to ensure your concerns are addressed. We appreciate your patience and hope to resolve this matter in a satisfactory way. Thank you for choosing Phillips Buick GMC. Sincerely, the Team at Phillips Buick GMC

February 19, 2025

Worst dealer ever! Had a problem with a new truck before I could even get it off the lot they just kept telling me take it home and come back tomorrow for service. All More

by fish4bobl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zack Beserock
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

Phillips Buick GMC responded

Thank you for sharing your experience. We understand your frustration regarding the issues with your new truck and the service you received at Phillips Buick GMC. We appreciate your feedback, as it helps us improve our services. We encourage you to reach out to us directly so we can address your concerns and work towards a solution. Your satisfaction is important to us. Sincerely, the Team at Phillips Buick GMC

February 19, 2025

The worst dealer ever doesn't care about customers. Only care about getting your money after that no support. I had to take my truck to a different dealer More

by fish4bobl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zack Beserock
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

Phillips Buick GMC responded

Thank you for sharing your experience with us. We understand your concerns about the service received after your purchase at Phillips Buick GMC. It’s important to us that all our customers feel supported throughout their ownership journey. If you're open to it, we would appreciate the opportunity to address your concerns directly. Please feel free to contact us so we can work towards a solution. Sincerely, the Team at Phillips Buick GMC

February 13, 2025

Everyone is professional and genuine they have never let me down in a time of need More

by sammnsauto3209
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Beserock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : keith
Feb 14, 2025 -

Phillips Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that our team at Phillips Buick GMC has consistently met your needs with professionalism and genuine care. Your support means a lot to us! We look forward to continuing to serve you in the future.

February 11, 2025

Service writer told me I had an open recall i was not aware of.. Much to my surprise I was not charged for the check engine light illumination because nothing was wrong. Very honest of them. More

by fmcomf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiley Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2025 -

Phillips Buick GMC responded

Thank you for your feedback! We're glad to hear about your positive experience at Phillips Buick GMC. Our team strives to provide honest and transparent service, and we're pleased that you were informed about the recall and that there were no issues with your vehicle. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!

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