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Phillips Chevrolet of Lansing - Service Center

Lansing, IL

4.3
110 Lifetime Reviews Review Dealership

110 Reviews of Phillips Chevrolet of Lansing - Service Center

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November 05, 2013

"I had previously heard of Phillips Chevrolet at their..."

- dave0841

I had previously heard of Phillips Chevrolet at their original Frankfort, IL location and knew they were a large dealership with a good reputation. However, when I found out they had taken over my former dealership, Ridgeway Chevrolet, I was surprised and skeptical as well. Bruno Avila and the rest of the service folks at the brand new Phillips dealership put all of that to rest once and for all. I was very impressed by all of the service and help that I received that I had become accustomed to from all of my years of dealing with Bob and his team. The dealership is very impressive with a much improved inventory, and the service and parts people went out of their way to get me and my awesome 2011 Malibu taken care of. I'll be going back there, not only for future service, but hopefully my next Malibu. Dave Newman Lynwood, IL

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Recommend Dealer
Yes
Employees Worked With
Bob Van Ramshorst
November 04, 2013

"Phillips Chevy was extremely professional in addressing..."

- gregrocki

Phillips Chevy was extremely professional in addressing the miscommunication problem with my last visit (See previous review). I received a phone call discussing the fact that items weren't reviewed with me and I brought my car back and had the appropriate work completed as required. Thanks to Sam and Mark for getting back to me to address the situation and then doing the work that was necessary. Thanks to all. I am confident that this was a simple communication error and the exception to the ordinary excellent service that I have received here.

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Recommend Dealer
Yes
October 31, 2013

"Mark foster has to be the friendliest employee this..."

- BigMike3557

Mark foster has to be the friendliest employee this dealership..or any..ever had. Always smiling and very nice. He knows what he is doing and is always very helpful. This dealership is the best around.

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Recommend Dealer
Yes
October 29, 2013

"Ben going here for last 10 years. Service section is..."

- Teddybear2

Ben going here for last 10 years. Service section is freindly work completed at a reasonable time and done right. Would recommend Phillips Chevy to everyone I talk to.

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Recommend Dealer
Yes
Employees Worked With
Barry Boer
October 28, 2013

"the service was alright, but it was nice that they took..."

- paige43

the service was alright, but it was nice that they took care of me and the Saturn,but that had nothing to do with the experience my son had at one place and where they were going to work on my car for nothing and since they have posted on line a car that was posted wrong going by them and is still posted on line which to me and him it's false advertisement,but I guess they don't care about a sale they could of made,very by business. I don't mind paying to have my car fix but I feel like that supposed to make everything alright not in my book,very bad business people.

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Recommend Dealer
No
Employees Worked With
bob service manager
October 25, 2013

"The reason I come to the Chevrolet Dealer in Lansing is..."

- kenmushski

The reason I come to the Chevrolet Dealer in Lansing is because of people like John Hayes and Jim Gerba. I have had there help in years past and I feel the most comfortable with them with whatever problem I have at the time. A customer needs to feel they have confidence in who they speak with; and give their car to work on over the years these men have given me that confidence in them no matter what problem I may have. I can sincerely say they are number one on my list when it comes to trust and service of my vehicle and I will continue to request them in any return I may have. I myself along with other friends I associate with feel the same way. The people that service your car are far more important than the people that sell you the car. Thank You Ken Muszynski

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Recommend Dealer
Yes
Employees Worked With
James Gerba
October 25, 2013

"Schedule an oil change. Though I had to wait 2 hours,..."

- sbiegs

Schedule an oil change. Though I had to wait 2 hours, Mark was, as always, professional. He understands that customer service is key to all businesses. Will return.

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Recommend Dealer
Yes
Employees Worked With
Steven Biegel
October 24, 2013

"The service was excellent and mark was great and..."

- Carsie

The service was excellent and mark was great and explained everything well. I also like the new facility it was a comfortable atmosphere to just relax while waiting.

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Recommend Dealer
Yes
October 23, 2013

"John Hayes has been my service "go to" guy for..."

- PAMELA1231

John Hayes has been my service "go to" guy for many years. He is always pleasant, courteous, & respectful, & I have known him to treat all his customers in the same manner. I would trust John to honestly advise me on any recommended vehicle repairs that would be needed. My oil change was done promptly & conveniently while I was at work.

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Recommend Dealer
Yes
October 16, 2013

"It's always best to have your car serviced at a..."

- fixeditright

It's always best to have your car serviced at a dealership you can trust. This is one of those dealerships. Take your car here.

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Recommend Dealer
Yes
Employees Worked With
John Hayes
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