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Phillips Chrysler Jeep Dodge Ram

Ocala, FL

Overview
Employees
Reviews
Vehicles
4.3
3,530 Reviews
Phillips Chrysler Jeep Dodge Ram is the #1 Volume Chrysler Jeep Dodge Ram Dealership in North Central Florida and The Villages! Phillips Chrysler in Ocala, FL is proud to be one of the top Chrysler Dealers in the Southeast, as well as the top retailer in pre-owned cars, trucks, vans, and SUVs in the North Central Florida area. As a family-owned and -operated dealership, we're proud of the personalized service that ...
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3440 S Pine Ave

Ocala, FL

34471

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Showing 3,530 reviews

October 06, 2024

Paid over $250 for service, didn’t explain what was done on my truck, I had to ask, the dealership didn’t wash my truck either. The service department is substandard in my opinion. More

by 2014REBECCAESCOBAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
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Oct 08, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

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October 06, 2024

Your service dept had our vehicle for 10 days and never touched it. We took it back and went to another mechanic More

by CGRANT7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don Wulff
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 08, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Gary Winkler Service Manager (352) 732-7577 ext 107

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October 06, 2024

I have purchased several vehicles from Chrysler Jeep dodge ram and they always treat me like the most important guest when I come in for service More

by JIMGOGUEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cherry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Novak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Wulff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Stickley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Gary Winkler Service Manager (352) 732-7577 ext 107

October 05, 2024

The service department staff was very professional, helpful and super efficient!! It was a great experience! More

by MM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department only
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Oct 07, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

October 05, 2024

They were friendly and helpful. They took me in without an appointment and my vehicle was done ahead of the time they told me. Very greatful More

by pk196621
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
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Oct 07, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

October 04, 2024

Poor communication. No support from Ram for backorder anti lock brake module. They charged me for something I felt should have been covered by my extended warranty. I More

by DANMC234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Repair writers
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Oct 07, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your review. We're sorry you didn't have a better experience, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Gary Winkler Service Manager (352) 732-7577 ext 107

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October 04, 2024

Very professional and courteous employees Oil change service was done promptly The waiting room clean More

by FB2K3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruth Vivian Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Gary Winkler Service Manager (352) 732-7577 ext 107

October 04, 2024

Service Advisor Jeff Smith was outstanding. He facilitated accomplishment of repair in very short time. Truck had dying battery. More

by Sundogrunner7522
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Smith
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Oct 04, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing your thoughts about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

October 03, 2024

Took great care of my Ram 1500 limited. And got me back on the road quickly. I can't say enough great things about them. Sales and service are the best in Ocala. More

by RICKSR0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for the kind words for our team! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Gary Winkler Service Manager (352) 732-7577 ext 107

October 03, 2024

Did not have an appointment and they took me right in. Customer service was very nice . More

by MRSWPOOH608
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
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Oct 04, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing your thoughts about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

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