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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,098 Reviews
Call Service Center (352) 732-7577

2,098 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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October 23, 2023

A 2 yr old jeep with 24k mileage on it springs a major coolent leak out of nowhere we tow the car to you you take weeks to fix then say the engine of blown and Chrysler won’t cover it blaming us. Crap pro More

by scottshannon.ccm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary service manager
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October 23, 2023

Not much to say,service was great. Time it was susposed to be ready was right on. More

by DICK1148
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
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Oct 24, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Dick, Thanks for sharing your thoughts about your service experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

October 21, 2023

Treated me fairly and took the time to keep me updated, good people. Highly recommend. More

by LIFESUPPORTSUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
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Oct 22, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

October 21, 2023

Kept my truck for 16 days without hardly any updates. Said they had part but didn’t and also didn’t inform me of that either u til I kept pressing for more info. They definitely lack communication skills More

by MICHAELAAWILSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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October 21, 2023

Quick service, very nice employees, clean friendly atmospher,, Free hot coffee snacks, Great customer service More

by denisewhiteorta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JD Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 22, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Phillips Chrysler Jeep Dodge Ram! Gary Winkler Service Manager (352) 732-7577 ext 107

October 21, 2023

Fast friendly service. Dropped my Jeep of at 7:30 and it was ready mid afternoon. My service advisor (Derek is awesome More

by DJH2115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
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Oct 22, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

It's great to hear that Derrick was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Phillips Chrysler Jeep Dodge Ram! Gary Winkler Service Manager (352) 732-7577 ext 107

October 20, 2023

Nice people. They try their best to get things done.I think they need more mechanics to get done on a timely manner. More

by terry.carlson.tc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susanna Vann-Parrott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Hoff
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Oct 20, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your feedback, Terry! We appreciate your business and hope you will give us another opportunity to serve you. Gary Winkler Service Manager (352) 732-7577 ext 107

October 20, 2023

Michael, was wonderful an* pleasant to chat with . .. Sincerely yours ... Lillian storrs* ✌️💜 Thank you all More

by jhstorrs666
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Washburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Stickley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

October 20, 2023

No one came and told Me if their was anything wrong with my truck during the check up More

by TMHILLSFARM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Oct 20, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Gary Winkler Service Manager (352) 732-7577 ext 107

October 19, 2023

Aaron is an amazing service tech. Kept me informed about my vehicle and assisted me with whatever he could More

by ssgstep1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
Report | Print
Oct 19, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

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