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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,074 Reviews
Call Service Center (352) 732-7577

2,074 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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September 20, 2023

We have a company truck that we use daily Jim got me right in and back on the road Camping World is always taken care of by Jim !! More

by deronhoelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Garvin
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Sep 21, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for the kind words for Jim and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Gary Winkler Service Manager (352) 732-7577 ext 107

September 19, 2023

xxxx poor customer service communication and no one knew what was going on from the GM down More

by Eric Puleo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Hoff
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Sep 23, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Gary Winkler Service Manager (352) 732-7577 ext 107

September 19, 2023

The experience was great - from drop off to checkout. Quick and professional. Thank you More

by Shannon
Recommend Dealer
Yes
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Sep 19, 2023 -

Shannon responded

Would highly recommend!

Sep 20, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you, Shannon! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

September 19, 2023

Auto service is a thankless job with the complexities of the vehicles. Phillips does a ggod job overall managing the confusion More

by ZAPHA2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Roberts
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Hoff
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Sep 20, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as one of our valued customers for many more years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

September 19, 2023

Had a good experience every time I've been I just wish you had more inventory on parts More

by BOB7737
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Bivins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Gary Winkler Service Manager (352) 732-7577 ext 107

September 18, 2023

Derek in service is a great guy. Very knowledgeable and discussed all repairs needed. Will definitely return to Phillips Chrysler in the future . Thanks ! More

by Mike B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Cummings
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Sep 19, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you, Mike! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

September 17, 2023

I have complete trust in the service advisors as well as the technicians. They are always friendly and listens to my concerns. More

by CKEVINMELADY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cherry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Gary Winkler Service Manager (352) 732-7577 ext 107

September 16, 2023

Personable and efficient. Helpful, friendly. Very knowledgeable about preventative maintenance. Would recommend their service to friends More

by TDLHAQQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Staci Ann Mills
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Sep 18, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Gary Winkler Service Manager (352) 732-7577 ext 107

September 15, 2023

Was told it would take 2-3 hours for warranty repair. I left a message after 4 hours. Was called after 8 hours and told it couldn’t be done same day. There are several scratches on the inside of the wind More

by DJZAWOSKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Sep 15, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Gary Winkler Service Manager (352) 732-7577 ext 107

September 15, 2023

Very accommodating and easy to work with. Appointment setting was easy and my vehicle was taken in on time. More

by HUBIE56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy U in service
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Sep 15, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Gary Winkler Service Manager (352) 732-7577 ext 107

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