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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,074 Reviews

2,074 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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September 15, 2023

Great service great Custer we service. But it took 4 months to get parts in noygood More

by MICHAEL.BUCKLEY.087
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Sep 15, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Michael, feel free to contact us at your convenience. wecare@hollywoodkia.com Gary Winkler Service Manager (352) 732-7577 ext 107

September 15, 2023

They have a courteous service department and repairs was done in a timely manner. Thanks! More

by local060
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
Sep 15, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Gary Winkler Service Manager (352) 732-7577 ext 107

September 15, 2023

Got me up and running…and took care of a factory recall without hesitation! +200k miles on my Patriot and many more to come! Thanks Jim! More

by scottrbrown61
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Sep 15, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Scott, and we are thrilled that you found your experience with us here at Phillips Chrysler Jeep Dodge Ram to be a positive one. Please don't hesitate to reach out if you need anything else. Gary Winkler Service Manager (352) 732-7577 ext 107

September 14, 2023

Jim Garvin is awesome. He is so kind and attentive and he doesn’t make you feel like you’re inconveniencing him when discussing concerns! Thank you Jim! More

by KALI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Garvin—service
Sep 15, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Jim delivered such a great experience! Gary Winkler Service Manager (352) 732-7577 ext 107

September 14, 2023

The service staff is wonderful, very friendly. They get my vehicle in and out lighting fast! More

by kaitlinbsumner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not Sure
Sep 15, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Phillips Chrysler Jeep Dodge Ram to be a positive one. Please don't hesitate to reach out if you need anything else. Gary Winkler Service Manager (352) 732-7577 ext 107

September 14, 2023

Miss diagnosed the problem with my truck. Aaron quoated $4800.00 for a new generator and pulley. I replace a pulley and that’s all it was. I moved to Ocala a year and a half ago and that’s un More

by Darryl Drew or Kelly Wise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept. Aaron
Sep 18, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

September 14, 2023

Unfortunately this was the last time we will use this service center The light on my dash is still on and nobody can tell me exactly why. More

by para1008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aron
Sep 18, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. We'd love the opportunity to get more details to see if we can turn this situation around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

September 14, 2023

Aaron was great! He was very friendly and answered all of my questions. The oil change on my brand new Gladiator was fast and done right. I cannot say the same abo More

by dbvandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron in service
Sep 15, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

September 14, 2023

Jim is a grat service guy. My Durango was serviced quickly and efficiently. Thank you More

by RENDERDOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim in service
Sep 15, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Gary Winkler Service Manager (352) 732-7577 ext 107

September 13, 2023

Excellent service, most friendly. Went the extra mile to make sure things were right. Got it in and out in a timely manner. More

by rbarv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffery Smith
Sep 13, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram! Gary Winkler Service Manager (352) 732-7577 ext 107

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