Phillips Chrysler Jeep Dodge Ram - Service Center

Employes at the service area have no communication skills, how to greet or explain what the customer has to do and as for my vehicle I spent a couple hundreds to fix the problem and it was never fixed skills, how to greet or explain what the customer has to do and as for my vehicle I spent a couple hundreds to fix the problem and it was never fixed, now I was told Monday 08/28/23 to wait a week I guess we'll see. More

Had my oil changed. It was ok but took an extremely long time for having an appointment. It was ok but took an extremely long time for having an appointment. More

2 weeks for an 2 hour repair. Plus ruined or caused more issues. I’m paying to fix the rest myself due to rude service reps. Plus ruined or caused more issues. I’m paying to fix the rest myself due to rude service reps. More

The service technicians are incompetent. 3 different techs worked on my jeep and had 3 different diagnoses. All which were wrong. Left with the problem worse then when I brought it in. 3 different techs worked on my jeep and had 3 different diagnoses. All which were wrong. Left with the problem worse then when I brought it in. More

Friendliest people ever. Their tech went out of his way to make sure all my needs were taken care of. 100 % reccomend Their tech went out of his way to make sure all my needs were taken care of. 100 % reccomend More

No communication except voice mail or text. Told me to call him directly, that he would have his phone with him. Still got voicemail. Got a text saying car would be ready at noon on Thursday. G Told me to call him directly, that he would have his phone with him. Still got voicemail. Got a text saying car would be ready at noon on Thursday. Got there at 2:30, after a 45 min drive, only to be told it wasn’t ready. They could have text or called to tell me before I found a ride and drove there for nothing. Then said it would be ready at 4:30. Took a ride to store, only to be text at 3, saying it wouldn’t be ready until Friday. Now, 5 days later I get a voicemail while at work AND a text telling me that my parts are in. I ask what parts and she says ABS sensor (which is what I thought was already repaired ) that I paid for because they said it wasn’t covered under my extended warranty. I feel as though I’ve gotten a run around from them. More

Your service department was very good. Jose and Aaron were very friendly, professional and patient. I had to come in several times to have my problem fixed. Your technical team said it Jose and Aaron were very friendly, professional and patient. I had to come in several times to have my problem fixed. Your technical team said it was very challenging. At first they lead me to believe that the part or parts needed may not even be available. This doesn’t leave the customer with a lot of hope that the problem could be fixed and did lead to some anxiety. However the problem has been fixed and so far the “check engine” light has remained off. This was a big relief! By the way, your courtesy car drivers were very friendly and professional. Everyone is to be commended. I have been coming to this dealership now for almost 20 years and have been buying Chrysler minivans since 1989. More

Good service department, good service advisors and reasonable time to complete routine service. No high pressure sales talk for dubious service IE fuel injection cleaner etc reasonable time to complete routine service. No high pressure sales talk for dubious service IE fuel injection cleaner etc More

Said they would call when service was complete. They didn’t. I had to call them. They didn’t. I had to call them. More

Our Service Advisor, Aaron was the best ever! ! Very professional and knowledgeable!! Made our experience top notch!! ! Very professional and knowledgeable!! Made our experience top notch!! More