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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,086 Reviews

2,086 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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January 28, 2023

Excellent service staff! Check in was a breeze and I had no wait time for my appointment. Best Jeep service department I’ve ever encountered. Run exceptionally! More

by Christine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Betancourt
Jan 29, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your excellent review, Christine! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Phillips Chrysler Jeep Dodge Ram to be a positive one. Please don't hesitate to reach out if you need anything else. Gary Winkler Service Manager (352) 732-7577 ext 107

January 28, 2023

Courteous, efficient. CR reviewed my visit and asked if there would be any other service requested on my visit. More

by MARIANNES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jan 29, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing your thoughts about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

January 28, 2023

Derek Cummings is AWESOME. He is very knowledgeable and is a great Service Advisor. Derek knows exactly what is wrong with the vehicle before he gets the vehicle to Phillips. N More

by yolanda77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Cummings
Jan 29, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for the kind words for Derek and our service department! We look forward to sharing your compliments with them, Yolanda, and don't hesitate to let us know if we can be of further assistance. Gary Winkler Service Manager (352) 732-7577 ext 107

January 27, 2023

Quick and helpful. Needed my work truck fixed up. And they kept me rolling. Always good. More

by GAINESVILLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Garvin
Jan 29, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Gary Winkler Service Manager (352) 732-7577 ext 107

January 27, 2023

Service was good but the wait time was too long. Was there at 7:30am, was not seen for until 9:00am. I was early and it still took them 1 1/2 hours to get to me. More

by MEBGMARY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember his name.
Jan 29, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, feel free to contact us at your convenience. Gary Winkler Service Manager (352) 732-7577 ext 107

January 26, 2023

The gentleman who attended us was very nice. I would recommended this place. Great service More

by Cindy.sarduy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
Jan 27, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you, Cindy, for sharing about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

January 25, 2023

Friendly and quick to replace the battery in my 2019 Dodge Journey GT. I would highly recommend them for any service needed. More

by natman52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Complete service department.
Jan 26, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and we look forward to working with you again. Gary Winkler Service Manager (352) 732-7577 ext 107

January 25, 2023

Attentive and friendly customer service, specially Jose B. Service for recall was completed on a timely manner. Nice and clean waiting area. More

by acuavidas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Betancourt
Jan 26, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your business and this review. We're happy to hear Jose and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Gary Winkler Service Manager (352) 732-7577 ext 107

January 23, 2023

I needed to get a diagnostic check done for a check engine light. Got there at my appointment time and was checked in by Jeff Smith within a few minutes. While checking in, I asked for a service while More

by T. Sisk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffery Smith
Jan 23, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as one of our valued customers for many more years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

January 22, 2023

Made appt. Confirmed I wanted a tire rotation and oil change. Once I got there and they took vehicle back they informed me they didn’t do tire rotations on my More

by LA5794
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Sonny Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your service history? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Gary Winkler Service Manager (352) 732-7577 ext 107

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