Phillips Chrysler Jeep Dodge Ram - Service Center
Ocala, FL
2,091 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center
Service reps listen and are personable while trying to assure clarification of symptom or issue. assure clarification of symptom or issue. More
Had to wait 15 minutes past my appointment time to see a service advisor. Then was charged $150 to tell me my back up camera had a short in it. Also was told that the camera would have to be ordered at a c service advisor. Then was charged $150 to tell me my back up camera had a short in it. Also was told that the camera would have to be ordered at a cost of over $500 plus installation of another $200. I watched the tech open the trunk, check connection at camera and then determine it had a short without any testing of the camera. Time spent, 10 minutes. Then the tech walked away and left the car for over a hour, without reporting to the service advisor. I could not find the service advisor so I explained to Jim Garvin that the car was just sitting and no one was working on it. He graciously went into the shop, found the tech and reported back to me about the camera. I still had to wait another 10 minutes for the service advisor to return and give me my bill. In short, I feel I was ripped off by the cost of labor and the outrageous quote of the camera. I’ve been your customer for 30 years and was never treated so poorly. More
Service Department was clean and efficient when I arrived for my appointment. Service was completed as promised and on time. Personnel were polite and friendly. Overall, getting my Ram 2500 serviced at Phill for my appointment. Service was completed as promised and on time. Personnel were polite and friendly. Overall, getting my Ram 2500 serviced at Phillips Dodge was a breeze and very positive experience. More
Always great service and staff. No run around price quotes just what my truck needs to get serviced or fixed. Derek and all the service staff are awsome and friendly. Get me in and No run around price quotes just what my truck needs to get serviced or fixed. Derek and all the service staff are awsome and friendly. Get me in and done as quickly as possible. More
I paid $2200. 00 for a rack and pinion that I didn't need. They were told that the power steering pump was leaking.. NOW I have to wait because the pump is on backo 00 for a rack and pinion that I didn't need. They were told that the power steering pump was leaking.. NOW I have to wait because the pump is on backorder. They wanted me to pay for that too but I told them no. More