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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,091 Reviews

2,091 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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January 10, 2023

Everyone was professional and was waited on quickly. The service was performed satisfactorily. Will go back for any service needed More

by Traut0012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Jan 10, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

January 09, 2023

They were quick and efficient. And they have a playroom for children. The people were corteous and bilingual More

by lgonz87495
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jose
Jan 10, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Gary Winkler Service Manager (352) 732-7577 ext 107

January 08, 2023

Service reps listen and are personable while trying to assure clarification of symptom or issue. More

by GOODACHES
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I’m sorry I don’t remember names. I’m surprised menu doesn’t include service Dept people. This survey was sent to me after a service appointment.
Jan 08, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Gary Winkler Service Manager (352) 732-7577 ext 107

January 08, 2023

Had to wait 15 minutes past my appointment time to see a service advisor. Then was charged $150 to tell me my back up camera had a short in it. Also was told that the camera would have to be ordered at a c More

by beyondno1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Garvin-5 star
Jan 09, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your thoughts on working with our team. We're sorry to hear you didn't have the best experience and would like to learn more. Please reach out to us directly if you'd be willing to share some more detail. We would appreciate the opportunity to see if there's anything we can do to turn this around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

January 07, 2023

They do a great job and completely finish on time and kept me up to date More

by BISOLMARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA, Mark Helfer
Jan 08, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

January 07, 2023

Excellent, Dereck was great, Dereck needs a raise, excellent customer service. Great coffee, needs donuts More

by TUBO474
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dereck
Jan 08, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dereck met your expectations. Thank you again for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as one of our valued customers for many more years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

January 07, 2023

Service Department was clean and efficient when I arrived for my appointment. Service was completed as promised and on time. Personnel were polite and friendly. Overall, getting my Ram 2500 serviced at Phill More

by jon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott in service.
Jan 08, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Jon, and we look forward to working with you again. Gary Winkler Service Manager (352) 732-7577 ext 107

January 06, 2023

Always great service and staff. No run around price quotes just what my truck needs to get serviced or fixed. Derek and all the service staff are awsome and friendly. Get me in and More

by CRXJESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek in service is who I mainly see but everyone there is good
Jan 06, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

We are very happy to hear that Derek and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Gary Winkler Service Manager (352) 732-7577 ext 107

January 06, 2023

Service writer Aaron was courteous and professional. Correctly estimated time of repair and of course was quite reasonable. More

by DAVIDCWEHR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
Jan 06, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing about your experience with Aaron here at Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

January 06, 2023

I paid $2200. 00 for a rack and pinion that I didn't need. They were told that the power steering pump was leaking.. NOW I have to wait because the pump is on backo More

by WINONALIVIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept.
Jan 09, 2023 -

Phillips Chrysler Jeep Dodge Ram responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Gary Winkler Service Manager (352) 732-7577 ext 107

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