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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,046 Reviews
Call Service Center (352) 732-7577

2,046 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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December 19, 2022

If I did not trust. Them I would go elleswere. They always do a good job 😊 More

by John Dagan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Dec 20, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, John, and we look forward to working with you again. Gary Winkler Service Manager (352) 732-7577 ext 107

December 18, 2022

The staff good way over the top for you. The service manager, Jim Garvin, handled everything. I left my car 4 hours north of where I live. Mike Cerone drove me to 3 car rental counters tryin More

by jpwaldron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Garvin, Mike Cerone
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Dec 18, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

December 18, 2022

They simply DID NOT fix the problem. We payed $165 for them to car sit our vehicle. More

by Dr. E. Judge Cochran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know his name, he didn't introduce himself.
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Dec 19, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Dr. Cochran, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Gary Winkler Service Manager (352) 732-7577 ext 107

December 18, 2022

Fast and efficient ! a special shout out to the service manager Gary Winkler for understanding my situation More

by DELANEYDON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Winkler
Report | Print
Dec 18, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Don, please let us know. Gary Winkler Service Manager (352) 732-7577 ext 107

December 17, 2022

Aron in repair department was very helpful and kept me informed on my repairs. Thank you. More

by Satisfied Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Bivins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aron in repair department gets 5 stars.
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Dec 18, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Violet, and look forward to your next visit. Gary Winkler Service Manager (352) 732-7577 ext 107

December 17, 2022

Experience overall was good, very little time waiting to be taken care of. Will take my jeep for service there again. More

by TheLostOne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Mister
Report | Print
Dec 18, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Phillips Chrysler Jeep Dodge Ram to be a positive one. Please don't hesitate to reach out if you need anything else. Gary Winkler Service Manager (352) 732-7577 ext 107

December 17, 2022

Made three trips before the issue was fixed. Still not certain that it is repaired. More

by ROBINSONJOY598
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Report | Print
Dec 21, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, Joy, please reach out to us directly to let us know the best way to contact you and we will reach out. Gary Winkler Service Manager (352) 732-7577 ext 107

December 17, 2022

I had an excellent and quick service visit that handled all my needs with the service advisor Derek Cummings assisting me. More

by kkost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Cummings
Report | Print
Dec 18, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

December 16, 2022

Got me in and out in a very reasonable amount of time for lures than the estimated cost. Great job! More

by hatfield19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Dec 17, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Gary Winkler Service Manager (352) 732-7577 ext 107

December 16, 2022

Always great service! Staff is very knowledgeable and helpful. They always put the customer first! More

by MICHELLE.NORMAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Dec 17, 2022 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Your feedback and rating mean a lot to us. We're glad we were able to help, Michelle, and we hope to see you again! Gary Winkler Service Manager (352) 732-7577 ext 107

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