Phillips Chrysler Jeep Dodge Ram - Service Center

A review? I’m not sure you want to hear from me. I mean, no one has called me back after two voicemails regarding the work that was poorly done. From the start I’m not sure you want to hear from me. I mean, no one has called me back after two voicemails regarding the work that was poorly done. From the start this has been a bad first experience with Phillips. My 2019 Jeep Cherokee was brought in for warranty work on 9/13/22, of which I was first informed it was a simple task. Later, during that work (approx. 3pm that afternoon), found out it would take longer than expected due to rusted bolts. I was then informed that they would need to keep my car or put it back together partially repaired and I could bring it back on another day to complete the repair. Driving around partially repaired didn’t feel very safe so I asked for a loner or rental and was told there were no loners available and the rental company had no vehicles either. Well, I can’t be left without a vehicle, not only am I single mom but I also have a mother who was having surgery the next morning that I had to be present for. This is when I decided I wanted to speak to a manager who informed me that he knew he was getting a call from me so he was waiting. When I explained that I had just purchased the vehicle and was upset he responded with “Well you didn’t buy the car from us.” That was obvious, not once did I mention that I blamed anyone for the damages I was dealing with but as the dealer you are responsible for the warranty whether the car was purchased from your franchise or not. Again I was told there were no rentals and that is why I called the rental company myself where was I told that there were in fact plenty of vehicles available. After that conversation I called the dealership back and was told they would look into it. A few minutes later I had a rental which was very much appreciated. Since then, my Jeep was completed the next day (9/14/22). However, during the drive back to the hospital I noticed it was still making the noise I originally came in about. And to top that off, the alignment is off and pulls my car to the right. But let’s add insult to injury, Saturday, two days after getting my car back, I found a tool (3/8 extension) left on my windshield where it could have easily bounced with a bump in the road and possibly broken my windshield. I’ve made several attempts to call back and no one has returned my calls. At this point I will be finding a different dealer and will never return to Phillips again. More

Very pleased. I have bought three Chargers from this dealership. I would recommend this dealership to anyone interested in a new Vehicle. I have bought three Chargers from this dealership. I would recommend this dealership to anyone interested in a new Vehicle. More

The staff was very helpful and expedient when I drove into the service area. This helped delay wait time and ensure that my service appointment was on time! into the service area. This helped delay wait time and ensure that my service appointment was on time! More

My wife’s jeep broke down and we had it towed to Phillips and it took 4 days to get diagnosis’ on what was wrong and another 2 days for part to come in . And over 1400.00 dollars for a 400.00 part. Towing se and it took 4 days to get diagnosis’ on what was wrong and another 2 days for part to come in . And over 1400.00 dollars for a 400.00 part. Towing services were covered by me . I would not use them again More

Do not explain what fix and very long wait donor stand behind there paper work behind there paper work More

Phillips JDR Service Department was AWESOME! We’re from out of town and were traveling through when we got a flat tire and potential damage on our Jeep. The team was able to squeeze us in, patch We’re from out of town and were traveling through when we got a flat tire and potential damage on our Jeep. The team was able to squeeze us in, patch us up, and get us back running asap! Excellent service, kind and professional team.. the folks at Phillips’ truly saved our day and we were able to make it home safely because of them! THANK YOU!! More

Had an oil leak and they fixed it but didn’t put oil back in had to add 2 quarts myself in had to add 2 quarts myself More

Service check was quick and the issue was found. The part was ordered that was needed. The part was ordered that was needed. More

Service here was great would recommend to anyone looking for help won’t be disappointed for help won’t be disappointed More

Overpriced and add crap to your invoice that has nothing to do with the repiar to do with the repiar More