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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,101 Reviews
Call Service Center (352) 732-7577
Today: 7:30 AM - 5:30 PM Closed Now
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2,101 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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December 23, 2024

We had a serious warranty problem and I had to visit Phillips quickly without an appointment. John Gonyer treated me with the utmost respect and professionalism and quickly helped to complete this repa More

by BERNIE2CRYSTAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim LaBarbera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Gonyer
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Dec 23, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Bernie, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that John met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

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December 22, 2024

The service rep, Aaron Lawson made sure my needed repairs were covered by my warranty. Parts were ordered and repairs were made. Vehicle is running great. More

by Dawgpoundone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruth Vivian Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Your feedback and rating mean a lot to us. We're glad Aaron was able to help, and we hope to see you again! Gary Winkler Service Manager (352) 732-7577 ext 107

December 22, 2024

John Goyner is excellent at his job and great to work with makes everything easy ! More

by Briansdad44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruth Vivian Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim LaBarbera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for the kind words for John and our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Gary Winkler Service Manager (352) 732-7577 ext 107

December 22, 2024

Jeff Smith took care of my truck with professionalism, courtesy and thoroughness. The best service advisor I have ever dealt with! Thank you, Jeff for treating me with kindness and respectability. More

by nenicastri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Smith
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Dec 23, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jeff met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

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December 21, 2024

My vehicle always comes back from service dirty. Footprints and handprints on everything. I should not have to clean up after service techs. More

by scottw381
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Roberts
4.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Bivins
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 24, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Gary Winkler Service Manager (352) 732-7577 ext 107

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December 19, 2024

Great job 👏. Keep up the good work. See you again when I come for the next service. More

by Winnet Chinyemba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Dec 20, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Gary Winkler Service Manager (352) 732-7577 ext 107

December 19, 2024

very frustrated with the service and the work done on my vehicle. Had to bring it back 3x Made me feel they found the real problem $5000 later Was thinking of getting a new vehicle (trade in this one) More

by edhilliard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service dept
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Dec 20, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Gary Winkler Service Manager (352) 732-7577 ext 107

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December 19, 2024

Great service My tech really knew what he was doing when replacing the screen on the Navigation system. Very clean dealership and coffee is 👍 More

by SHARONPHIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department Jeff Smith
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Dec 20, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

December 18, 2024

Seen on time. Work was completed satisfactorily and faster than I expected. Reasonable price for the work. Service representative Jeff was most pleasant. Good job! More

by HD78555
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service representative Jeff.
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Dec 20, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Gary Winkler Service Manager (352) 732-7577 ext 107

December 18, 2024

Very poor communication. Truck not returned clean unfriendly service advisor thank goodness i called or id still be waiting on my repair More

by Justme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not known
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Dec 20, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Gary Winkler Service Manager (352) 732-7577 ext 107

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