Phillips Chrysler Jeep Dodge Ram - Service Center

Made an appointment for an oil change and check sensor light. 3 hours later still not done and no end in sight. Service rep has no idea when it will be done. Oil change is simple and so is check engine li light. 3 hours later still not done and no end in sight. Service rep has no idea when it will be done. Oil change is simple and so is check engine light. Appointment made and they can’t get it done? More

They always take care of my concerns . Quick turnaround and Great Communication to advise of work and progress Quick turnaround and Great Communication to advise of work and progress More

Phillips is the best dealership in central Florida. Will always be our number one go to Will always be our number one go to More

Priority, no appointment service is supposed be apart of purchasing a Grand Wagoneer. Every time I drop it off, unless I books ahead (defeats the purpose of the priority service), I don't get a loaner vehic purchasing a Grand Wagoneer. Every time I drop it off, unless I books ahead (defeats the purpose of the priority service), I don't get a loaner vehicle. The last time I booked an appointment, I left a message for a loaner vehicle with no return call. I went not knowing if I would need a ride or could accommodate my work schedule until my vehicle was returned. When picking up my vehicle, I stood outside of the service center for 20 minutes waiting for 5 service reps someone to acknowledge my presence (with no one standing in line or around me) to pick up my vehicle. Just a simple 'hello, we will be right with you' would have been appropriate for any level of service. I finally had to ask and all of sudden 'no one saw me standing there' when I made eye contact with a few of them. I went and got my key and went and found my car. I also keep having to bring my car back for service for electrical communication issues. It's frustrating when service is poor. More

Friendly, knowledgeable and got my vehicle in and out in a timely manner! Service advisor was great to work with a timely manner! Service advisor was great to work with More

Came in for an oil change. The mechanic changed my oil. I paid my bill and left. The mechanic changed my oil. I paid my bill and left. More

the dealership communicated with us through the process of fixing the vehicle and returned to us in a timely manner. I highly recommend them! of fixing the vehicle and returned to us in a timely manner. I highly recommend them! More

It's always a pleasure working with Derek. The communication is top notch. He is quick to respond and keeps me informed. The communication is top notch. He is quick to respond and keeps me informed. More

Took my 2022 RAM in for recall work. Service provider was very attentive and work was done as needed. Service provider was very attentive and work was done as needed. More

Good and quick Mid morning. Long waiting line, in and out in about 45 minutes Long waiting line, in and out in about 45 minutes More