Phillips Chrysler Jeep Dodge Ram - Service Center
Ocala, FL
2,099 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center
Made an appointment for an oil change and check sensor light. 3 hours later still not done and no end in sight. Service rep has no idea when it will be done. Oil change is simple and so is check engine li light. 3 hours later still not done and no end in sight. Service rep has no idea when it will be done. Oil change is simple and so is check engine light. Appointment made and they can’t get it done? More
Phillips is the best dealership in central Florida. Will always be our number one go to Will always be our number one go to More
Priority, no appointment service is supposed be apart of purchasing a Grand Wagoneer. Every time I drop it off, unless I books ahead (defeats the purpose of the priority service), I don't get a loaner vehic purchasing a Grand Wagoneer. Every time I drop it off, unless I books ahead (defeats the purpose of the priority service), I don't get a loaner vehicle. The last time I booked an appointment, I left a message for a loaner vehicle with no return call. I went not knowing if I would need a ride or could accommodate my work schedule until my vehicle was returned. When picking up my vehicle, I stood outside of the service center for 20 minutes waiting for 5 service reps someone to acknowledge my presence (with no one standing in line or around me) to pick up my vehicle. Just a simple 'hello, we will be right with you' would have been appropriate for any level of service. I finally had to ask and all of sudden 'no one saw me standing there' when I made eye contact with a few of them. I went and got my key and went and found my car. I also keep having to bring my car back for service for electrical communication issues. It's frustrating when service is poor. More
the dealership communicated with us through the process of fixing the vehicle and returned to us in a timely manner. I highly recommend them! of fixing the vehicle and returned to us in a timely manner. I highly recommend them! More