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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,101 Reviews
Call Service Center (352) 732-7577

2,101 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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April 11, 2024

I have always come here for servicing my car ever since I bought it here. Everyone is polite, kind and honest. Also explain what’s happening to my car in language I understand. I will continue to come here. More

by ALANA365
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
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Apr 12, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Alana, and we look forward to working with you again. Gary Winkler Service Manager (352) 732-7577 ext 107

April 11, 2024

Had our 2022 Chrysler Pacifica towed to this dealership on a Saturday dropped it off, we left daily messages. No one e called back. After 5 days we got management involved. The car was repaired quickly. On More

by marianne.pilger
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cherry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim , service advisor
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Apr 12, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business, Marianne, and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

April 11, 2024

Awesome place to purchase a vehicle. Service Team are great and very friendly. Good maintenance More

by PUTNIN16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcus Mister
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Apr 12, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Gary Winkler Service Manager (352) 732-7577 ext 107

April 10, 2024

Service was fast and friendly. I appreciate that my car was serviced earlier than expected. More

by FORESTMISTRESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Manager
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Apr 11, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Gary Winkler Service Manager (352) 732-7577 ext 107

April 10, 2024

They were very helpful and understood my situation. Jeff Smith did a wonderful job getting my Jeep fixed and back to me very quickly. More

by TCHRMARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Smith, I don't know the mechanics name
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Apr 11, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your kind words for Jeff, and for taking the time to leave us this wonderful service feedback! Gary Winkler Service Manager (352) 732-7577 ext 107

April 10, 2024

Very friendly staff nice waiting area you should hand out ducks when people get there oil changed More

by ELH3453
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Wright
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Apr 11, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your business and this review. We're happy to hear Ken and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Gary Winkler Service Manager (352) 732-7577 ext 107

April 09, 2024

Knowledgeable service writer who explained my problem and how it would be fixed. It was finished on time. More

by wapman.cft
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Cummings
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Apr 10, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing your thoughts about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

April 09, 2024

Scott was excellent, I had a problem with my vehicle and had called the factory regarding it's problem. Scott helped me get through the process and got me the information I needed. More

by rbarv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott service advisor.
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Apr 10, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your kind words for Scott, and for taking the time to leave us this wonderful feedback! Gary Winkler Service Manager (352) 732-7577 ext 107

Apr 16, 2024 -

rbarv responded

Mr. Winkler, Thank you for running a smooth operation. I spent 32 years in the automobile business and appreciate your efforts. Sincerely, Ray Vance

April 09, 2024

2+ hours for an oil change is extreme. Not able to make additional appointments at the service counter, and need to call their appointment phone service. Very disappointing! More

by john.schilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Apr 13, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We appreciate your business, John. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Gary Winkler Service Manager (352) 732-7577 ext 107

April 07, 2024

Courteous, efficient, very helpful. Have dealt exclusively Phillips for over 20 years. Never had a complaint. More

by Annie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Stickley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Hoff
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Apr 07, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your loyal business and this review. We're happy to hear our team has been able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Gary Winkler Service Manager (352) 732-7577 ext 107

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