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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,092 Reviews

2,092 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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April 07, 2024

Always a pleasure when I bring my car in for service. Their professionalism and friendliness is a welcome addition to this experience. It's so nice to have employees recognize and acknowledge you with a More

by CARTOONOLDIES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Stickley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

April 07, 2024

Courteous, efficient, very helpful. Have dealt exclusively Phillips for over 20 years. Never had a complaint. More

by Annie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Stickley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Hoff
Apr 07, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your loyal business and this review. We're happy to hear our team has been able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Gary Winkler Service Manager (352) 732-7577 ext 107

April 06, 2024

Salesman, Thomas Bivins was knowledgeable and very helpful without being overbearing. I would recommend him More

by bbar1
Recommend Dealer
Yes
Employees Worked With
Don Wulff
3.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Bivins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Hoff
Apr 07, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your excellent review! We are so glad that Thomas had the opportunity to work with you, and we are thrilled that you found your experience with us here at Phillips Chrysler Jeep Dodge Ram to be a positive one. Please don't hesitate to reach out if you need anything else. Gary Winkler Service Manager (352) 732-7577 ext 107

April 05, 2024

Good people but too slow. 2 hour oil change is way too long. The waiting area needs to be more comfortable if you are that slow. More

by JDS2008
Recommend Dealer
Yes
Employees Worked With
Service
Apr 07, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for bringing this to our attention. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

April 05, 2024

Had warranty service done (replace defective battery and Jeep Wave regular maintenance). Both done quickly and without any issues. More

by RKUIVENHOVEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager
Apr 07, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Gary Winkler Service Manager (352) 732-7577 ext 107

April 04, 2024

Had to bring it in 5 times to have it fixed and it still doesn't work!!!!! Very Disappointed!!! More

by kellijb62
Recommend Dealer
No
Apr 08, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your review. We're sorry you didn't have a better experience, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Gary Winkler Service Manager (352) 732-7577 ext 107

April 04, 2024

I received safety advice from technician that helped me feel safe driving in failed condition. He seemed very knowledgeable and thorough. Service also found recalled items and fixed as well. Nice complete More

by Steveo710
Recommend Dealer
Yes
Apr 04, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Gary Winkler Service Manager (352) 732-7577 ext 107

April 04, 2024

Very professional and courteous! Very professional and courteous. Resolved my concerns to my satisfaction. Both Sam and Anthony were very professional and courteous. Resolved my conc More

by Tee
Recommend Dealer
Yes
Employees Worked With
Sam and Anthony
Apr 04, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

April 04, 2024

This dealership service department is always swamped, but appointments are handled in a timely manner and the staff are always courteous even though you can tell they are stretched. They have a great system More

by Tmtobon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service and Cahier
Apr 04, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as one of our valued customers for many more years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

April 04, 2024

Delivered on service as stated. Good attitude and very helpful Parts was very helpful on something extra I purchased. More

by myhotdelta88
Recommend Dealer
Yes
Employees Worked With
Scott
Apr 04, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for the kind words for our team! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Gary Winkler Service Manager (352) 732-7577 ext 107

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