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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,092 Reviews
Call Service Center (352) 732-7577

2,092 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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April 03, 2024

I still have the issue, but was informed that a new update is suppose be out soon. More

by 2012FLHTCU
Recommend Dealer
Yes
Employees Worked With
Jim Garvey
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Apr 03, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

April 03, 2024

Excellent service! We always ask for Jim Garvin for service, when we come in with the Jeep or the Challenger. More

by COLEMANCHRYSLER
Recommend Dealer
Yes
Employees Worked With
Jim Garvin
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Apr 04, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Jim, and don't hesitate to let us know if we can be of further assistance. Gary Winkler Service Manager (352) 732-7577 ext 107

April 02, 2024

No one calls back ever, regardless of how you leave a message. Then they tell you to repair the wrong item. They do not seem to be fully aware of what is covered by extended warranty. I have had to call More

by LindaM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
jeffrey smith and many msgs for others
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Apr 05, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible for someone from our management team to contact you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Gary Winkler Service Manager (352) 732-7577 ext 107

April 02, 2024

Oil & filter change started on time, done in less than 45 minutes Excellent service staff, experienced & helpful Hourly rates for service, have increased twice what they should be As a result of this increas More

by Phillips Service
Recommend Dealer
Yes
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Apr 02, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Gary Winkler Service Manager (352) 732-7577 ext 107

April 01, 2024

We were on an a family emergency trip. Our alternator went out. They worked us in and our mechanic was on top of things. We were able to make it to our destination before mom died Thank yo More

by stephenandfaye
Recommend Dealer
Yes
Employees Worked With
John (?)
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Jul 08, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

March 29, 2024

We were inaccurately told that Dodge does not have a solution for front end recall issues w 3500s. More

by vickibakereventing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff??
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Apr 01, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Gary Winkler Service Manager (352) 732-7577 ext 107

March 29, 2024

Got warranty inspection done Form not completed. Not signed Was told information was accepted by corporate More

by wwdaugherty
Recommend Dealer
Yes
Employees Worked With
James Garvin
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Mar 30, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Phillips Chrysler Jeep Dodge Ram to be a positive one. Please don't hesitate to reach out if you need anything else. Gary Winkler Service Manager (352) 732-7577 ext 107

March 27, 2024

I explained my issues and requests and my service advisor was very helpful in addressing my issues/problem. More

by MCWORTH55
Recommend Dealer
Yes
Employees Worked With
John Gonyer
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Mar 27, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Phillips Chrysler Jeep Dodge Ram to be a positive one. Please don't hesitate to reach out if you need anything else. Gary Winkler Service Manager (352) 732-7577 ext 107

March 27, 2024

This was a follow up fix with ordered parts. My svce advisor remembered my issue, took care of getting my car in and done timely. More

by MCWORTH55
Recommend Dealer
Yes
Employees Worked With
John-service advisor
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Mar 27, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram! Gary Winkler Service Manager (352) 732-7577 ext 107

March 27, 2024

Professional service done fast Service staff excellent experience, done by appointment on time, quality work More

by Phillips Service
Recommend Dealer
Yes
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Mar 27, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Gary Winkler Service Manager (352) 732-7577 ext 107

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