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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,070 Reviews

2,070 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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February 03, 2024

I do like the dealership, but if you purchase a vehicle brand new from them and bring in for 1- year maintenance, a vehicle wash and wax should be included More

by FRANKBROWN64759
Recommend Dealer
Yes
Feb 02, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Frank, Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Gary Winkler Service Manager (352) 732-7577 ext 107

February 03, 2024

The purchase was seamless and quick. Could not be happier with our new Jeep Cherokee More

by R.DOUGLAS.CARPENTER1973
Recommend Dealer
Yes
Employees Worked With
Jessica
Feb 05, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Congratulations on your new Jeep Cherokee! Gary Winkler Service Manager (352) 732-7577 ext 107

February 03, 2024

I would have liked if they had called me at different steps so I would know what was going on. I had to call every time. They had it for 3 weeks. I called every week and left a voice mail. Jeremy would c More

by KATBEAR4
Recommend Dealer
Yes
Employees Worked With
Jeremy Ulecki
Feb 05, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jeremy met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

February 03, 2024

Good took a while to complete Took longer than expected to complete service Very disappointed More

by ssgstep1
Recommend Dealer
Yes
Feb 05, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Gary Winkler Service Manager (352) 732-7577 ext 107

February 03, 2024

My jeep has a turbo and not enough oil was added to fill turbo. Got quite noisy on my way home. Stopped and added the required level. Stopped the noise More

by glmeredith25
Recommend Dealer
No
Feb 05, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Gary Winkler Service Manager (352) 732-7577 ext 107

February 02, 2024

Communication was absolutely horrible. I had to call six or seven times before my service advisor would call me back. My appointment was 8 AM for simple service. And my truck was still bei More

by Cal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Feb 05, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

February 02, 2024

Michael Stickley was a great salesman. He was very personable, helpful and answered all our questions. Michaels only problem is he is a Nole. He didn't reveal that information until he sol More

by JLHARN15
Recommend Dealer
Yes
Employees Worked With
Kevin Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Stickley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Michael and don't hesitate to let us know if we can further assist. Gary Winkler Service Manager (352) 732-7577 ext 107

February 01, 2024

Did a fine job in a very short period of time. waiting room was very comfortable More

by dyork5016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou Deleo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Phillips Chrysler Jeep Dodge Ram to be a positive one. Please don't hesitate to reach out if you need anything else. Gary Winkler Service Manager (352) 732-7577 ext 107

January 31, 2024

Professional and friendly customer service. Job done as expected. Service was quick and was done the job was done very well. More

by THERESAMAY0609
Recommend Dealer
Yes
Jan 31, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your excellent review, Theresa! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Phillips Chrysler Jeep Dodge Ram to be a positive one. Please don't hesitate to reach out if you need anything else. Gary Winkler Service Manager (352) 732-7577 ext 107

January 31, 2024

Great experience. The appointment was on time and ran smooth. Great job and excellent service manager. Should get Service manager of the year award from Chrysler. More

by bdw081981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Winkler
Jan 31, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Gary Winkler Service Manager (352) 732-7577 ext 107

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