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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,070 Reviews

2,070 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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January 26, 2024

It was great as always I'm done It was a great experience, very happy, will use again More

by ckblomberg
Recommend Dealer
Yes
Jan 28, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Phillips Chrysler Jeep Dodge Ram! Gary Winkler Service Manager (352) 732-7577 ext 107

January 25, 2024

Concerning over quality of Care provided to my vehicle. Oil was not offered to be changed when there was a high chance coolant would have gotten into it. This can then cause engine issues, required additio More

by ATROWBRIDGE01
Recommend Dealer
No
Employees Worked With
Jeremy
Jan 26, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Gary Winkler Service Manager (352) 732-7577 ext 107

January 25, 2024

Oil change appointment and I was there for over 2 hours Took way to long for just a oil change . Over 2 hours More

by Joefoley79
Recommend Dealer
No
Employees Worked With
Service
Jan 26, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Providing a positive experience is our top priority, Joe, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Gary Winkler Service Manager (352) 732-7577 ext 107

January 25, 2024

I feel like the job was rushed and not done properly or with any sort of care. We had to go back after repairs because oil was not cleaned out properly. Now the change oil soon light is on and no one at Do More

by SHAKAYLA.FAVORED
Recommend Dealer
No
Jan 29, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

January 25, 2024

Phillips Dealer went beyond my expectations. Customer service was superb. I did not have an appointment and they checked how long it would take before taking my car. Mr. Jose walked me to the wa More

by jpena1027
Recommend Dealer
Yes
Jan 25, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

January 25, 2024

On new car very honest to deal with. Salesman was very helpful,honest and advised me properly. More

by skibbe8736
Recommend Dealer
Yes
Employees Worked With
Mr Stricley
Jan 25, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for the kind words for our sales department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Gary Winkler Service Manager (352) 732-7577 ext 107

January 25, 2024

Professional and courteous! The vehicle oil change and 2 recalls were completed ahead of the promised time. More

by JAMIE.GAROFOLO
Recommend Dealer
Yes
Employees Worked With
Jose
Jan 26, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

January 24, 2024

The dealership was quick to take care of some issues I had with my new Challenger.The work was done very professionally and pretty xxxx quick.Did not keep me waiting on my vehicle at all.They also went ah More

by HICKMANJOHN303
Recommend Dealer
Yes
Employees Worked With
Zachary
Jan 24, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks, John, for sharing about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

January 24, 2024

Did not push, answered all questions, apologized when there was a misunderstanding, best customer service More

by afvet15
Recommend Dealer
Yes
Employees Worked With
Ben and JD
Jan 25, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Gary Winkler Service Manager (352) 732-7577 ext 107

January 24, 2024

Delightful It was exceptional service based on what I was in for. I'm done now! More

by SHAGERMAN57
Recommend Dealer
Yes
Employees Worked With
Great people all very helpful!!!
Jan 25, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

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