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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,096 Reviews

2,096 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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January 18, 2024

Came in for scheduled oil change, tire rotation and a concern with a noise in the front end. Asked for someone to ride with me so I could explain the noise. Jean road with me and heard the noise. He d More

by OldieTaylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jean, Jonathan
Jan 18, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Gary Winkler Service Manager (352) 732-7577 ext 107

January 18, 2024

Very clean. Didn't have to wait long for my recall to be fixed. Very nice people. More

by KAMP907
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jan 18, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

January 18, 2024

Service was good and completed in a reasonable time frame. Diagnosed problem and replaced batteries while there, which were under warranty. More

by cptdjd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jan 18, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Gary Winkler Service Manager (352) 732-7577 ext 107

January 18, 2024

First time purchasing a new truck. The process was very straightforward. No gimmicks. I test drove the first day and came back the following after I had slept on my decision. I have us More

by David Droz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Smith service advisor
Jan 19, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

David, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything Jessica and Jeffrey can assist you with in the future, please let us know. Gary Winkler Service Manager (352) 732-7577 ext 107

January 18, 2024

Three months waiting for fob that was promised at purchase time. Emails not answered. Phone calls not returned. More

by DON343
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas Bivins
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Don, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

January 17, 2024

Took my car to get an oil change and after that my car have an oil leak...took the car back to the dealer and they insist the car had that leak for long time...never had an oil spot stain in my driveway. More

by MILLYISAJAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Jan 19, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

January 17, 2024

Always efficient and helpful; service was a bit slow this time, hopefully better next time More

by PAWSITIVE21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Jan 17, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your business and this service review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Gary Winkler Service Manager (352) 732-7577 ext 107

January 17, 2024

Not to happy with the amount of time to fix the problem let the car over night until the next day at 4 pm for a thermostat More

by LGONZALEZ19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jan 17, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Gary Winkler Service Manager (352) 732-7577 ext 107

January 17, 2024

Needed some warranty work completed on my vehicle, it was done in a timely manner, I didn’t appreciate the extra charge of $87 for the dealership dealing with 3rd party warranty, talking to one of the salesm More

by Rudy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronik
Jan 17, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Rudy, and it's great to hear about your excellent experience here at Phillips Chrysler Jeep Dodge Ram. Gary Winkler Service Manager (352) 732-7577 ext 107

January 17, 2024

Thank you Jeff for providing me excellent customer service. I would recommend Phillips Chrysler Jeep Dodge Ram. More

by LAREEW4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff in the service department
Jan 17, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jeff met your expectations. Thank you again for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as one of our valued customers for many more years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

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