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Phillips Chrysler Jeep Dodge Ram - Service Center

Ocala, FL

4.1
2,073 Reviews

2,073 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center

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January 16, 2024

Always on time for our appt. Explained all issues. Technician was very helpful and efficient. More

by GLENNDIXON49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Mister
Jan 17, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Glenn, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Gary Winkler Service Manager (352) 732-7577 ext 107

January 16, 2024

Professional and quality service done in a timely fashion. Comfortable waiting area as well. I would recommend More

by ybstressed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The entire service department
Jan 17, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Phillips Chrysler Jeep Dodge Ram to be a positive one. Please don't hesitate to reach out if you need anything else. Gary Winkler Service Manager (352) 732-7577 ext 107

January 16, 2024

It was easy to make an appointment. The service staff were very helpful and my service was completed quickly More

by PBONSER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service technician
Jan 17, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Gary Winkler Service Manager (352) 732-7577 ext 107

January 16, 2024

Wonderful people. Very knowledgeable and experienced. Would recommend this dealership to friends with out hesitation More

by GATORBATE6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing your thoughts about your experience with Phillips Chrysler Jeep Dodge Ram. Jessica and our team appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

January 16, 2024

I’m always impressed with the quality of my service at this dealership. Jim is my favorite service advertiser and always goes out of his way to make sure that my concerns are addressed. More

by pollardmchl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim - Service advisor
Jan 17, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jim and our tea met your expectations. Thank you for choosing Phillips Chrysler Jeep Dodge Ram, we look forward to having you as a valued customer for many years to come! Gary Winkler Service Manager (352) 732-7577 ext 107

January 16, 2024

My service writer Jeff was excellent, and did an amazing job! I will definitely recommend. More

by mfrench4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Smith in service
Jan 17, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Gary Winkler Service Manager (352) 732-7577 ext 107

January 16, 2024

My starter on my ram 1500 was bad. I told the what it was and they did not replace it. I had to rent a car for 3 days only to find they replaced the ignition switch. Got back to my h More

by EARLOWENS3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Advisor
Jan 19, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Gary Winkler Service Manager (352) 732-7577 ext 107

January 16, 2024

Oh man where do I begin. Came up and made an appointment to have the computer flash programmed. Was told it’s a hour and a half service. Made an appointment for their first a More

by ncook0061
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary the service manager and the service people
Jan 19, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Gary Winkler Service Manager (352) 732-7577 ext 107

January 16, 2024

Lot of frenzied activity and sometimes hard to get the attention of personnel even when you have a standing appointment. Meaning when you have an appointment there should be a process to check you in whe More

by FOX_LAKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jan 17, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thanks for sharing about your experience with Phillips Chrysler Jeep Dodge Ram. We appreciate your business and hope to see you again soon! Gary Winkler Service Manager (352) 732-7577 ext 107

January 16, 2024

Great service on my car and the service team was very accomodating for a walk-in . More

by scottie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service team
Jan 17, 2024 -

Phillips Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Gary Winkler Service Manager (352) 732-7577 ext 107

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