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Phillips Chrysler Jeep Dodge Ram - Service Center
Ocala, FL
2,098 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Service Communication
2,098 Reviews of Phillips Chrysler Jeep Dodge Ram - Service Center
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November 13, 2023
The communication is bad. I have to call multiple times. I don’t get calls back. The issues have not yet been completed. This is the fourth time my vehicles been in for the I have to call multiple times. I don’t get calls back. The issues have not yet been completed. This is the fourth time my vehicles been in for the same problem.. More
by krysburke
Verified CustomerEmployees Worked With
Service
November 12, 2023
Service department is like pulling teeth to have work done. I had to drive 45 minutes one way about 8-10 times before anything was done. Honestly if Thomas Bivens did not work there I would have alread done. I had to drive 45 minutes one way about 8-10 times before anything was done. Honestly if Thomas Bivens did not work there I would have already gone elsewhere. For Reference I have purchased 4 trucks in the last 2 years. 2018 2500 Limited mega cab Diesel 2013 2500 Laramie crew cab Diesel 2022 3500 Limited Mega cab Diesel 2021 2500 Limited Crew Cab Diesel More
by DEVIN.LEBLANC
November 12, 2023
I bought a certified 2020 Jeep Cherokee latitude in September found to have front end issues, they are still working on rectifying the problem. I have made 2 months of payments and still haven’t receiv September found to have front end issues, they are still working on rectifying the problem. I have made 2 months of payments and still haven’t received the vehicle.. hopefully they will fix this problem before Christmas.They should have fixed the problem within a couple of days instead of a couple of months. I don’t think any one persons fault but I believe it is the dealerships in a whole,fault More
by TTROUT42
Employees Worked With
November 12, 2023
Warm reception, got me in and out in a timely fashion. Left in time to get back to work. Left in time to get back to work. More
by TLIGHTJR
Employees Worked With
Other Employees :
Jeffrey Smith was my service advisor and did great.
November 11, 2023
Poor communication from service department. Poor customer service. I came with the paperwork I was given and I still had to wait for them to find my open ticket and I still don’t have paperwork Poor customer service. I came with the paperwork I was given and I still had to wait for them to find my open ticket and I still don’t have paperwork showing what was done More
by LYNANNE.MOORE
Employees Worked With
None
November 11, 2023
Dealer could not repair my veh. I had to call after 7 days to find this out., was told Jeep does not make the part needed , could not find part needed. I had to call after 7 days to find this out., was told Jeep does not make the part needed , could not find part needed. More
by KCB900
Employees Worked With
Do not know
