Phillips Toyota - Service Center

Great Service done right the FIRST TIME ! Went in For a Tranny Flush and fill with AMSOIL ATF Fuel Efficient Signature Series WS Rated at 45,000 Miles. No Hassle even though not needed till 10 Went in For a Tranny Flush and fill with AMSOIL ATF Fuel Efficient Signature Series WS Rated at 45,000 Miles. No Hassle even though not needed till 100,000, but,I am Old school and said do it,They did it, neat and clean job, done right and fast and Very friendly,courtious, both and all were GREAT, My Service Advisor lady, My Toyota Tech, and answered all and any questions I asked ver effevtivley and smart! I am always going here for all my parts and service from now on, been here many times and will buy next new Toyotas here !in 500,000 miles or more ! I Love my truck and SUV,and they treat it the same! Thank You to all the Techs and Service Advisors , Bob and Christine Goudin, Eustis FL. More

2008 Scion Xb recall I just wanna say Phillips Toyota scion is a bunch of LIARS. from the get go Friday morning when I went for a recall on my 2008 Scion xB they tried to I just wanna say Phillips Toyota scion is a bunch of LIARS. from the get go Friday morning when I went for a recall on my 2008 Scion xB they tried to get me for money. Said I needed an oil change before they can do the tests on my car for the recall said it was $29.95 for the oil change I declined to be charged and still took my car. Told me 45 mins. 2 hours later they where done. And proceeded to give me a LAUNDRY LIST OF THINGS WRONG. They did the oil change and told me couldn't do the recall tests because I have an oil leak on the oil gasket cap on the top of the engine. I need a new water pump battery oil gasket and a tune up. All to the tune of $777 and change my service advisor said with a smile ?? and asked if I wanted it done today? I said xxxx no. I want my keys. Go to check out and said I owed the $29.95 for this oil change I declined told them I am not paying ANYTHING! Spoke to Dave Newton the service manager and Sam the advisor and told them NO! So they took it off. They took me to my car in the parking lot and "showed" me this "oil leak" and it was FRESH OIL! Instead of arguing and wasting time in MY DAY OFF I told them I will take it to me regular mechanic and see what he says. Well today I took it to my regular mechanic. And guess what?! NOTHING IS WRONG WITH MY 2008 SCION XB!!! THATS RIGHT NOTHING! I will be calling there in a few minutes to make them aware of this! And as well as writing a letter to Toyota USA president! I am be a 26 year old female and be born at night but I sure as xxxx was not born last night! Please warn everyone about this place! Thank u and good night! More

Unjustified and expensive estimates On two occasions this dealership presented me with estimates for unnecessary work at an inflated price. To make matters worse, on the second occasion On two occasions this dealership presented me with estimates for unnecessary work at an inflated price. To make matters worse, on the second occasion, despite the fact that I had an appointment, I had to wait two hours for them to give me an estimate for a simple problem and then they charged me @$40 for the written estimate when they gave me no prior notice that there was a charge for the estimate. Be careful. More

Dead Battery !!! Wifes 2010 Rav4 had a bad battery,Truestart 84, still under warranty for 2-3 more month,called AAA and they tested and jumpstarted,went to Phillips To Wifes 2010 Rav4 had a bad battery,Truestart 84, still under warranty for 2-3 more month,called AAA and they tested and jumpstarted,went to Phillips Toyota,took care of FAST and FREE !!!100% warranty work with a smile.I buy all my Toyota parts here,best prices and matching!!Have had service a few times in Past and Now Going back EVERYTIME again!! I Love the Service and Professional Techs here!!! Thank You,I thought I was going to have to sell and arm,leg,and Kidney for repairs! Great Job,I LOVE PHILLIP's Toyota Leesburg! Bob and Christine Goudin of Eustis,FL. More

Very poor service. Called for appointment for 15,000 check up. Told to "just come in". 1 1/2 hr wait for oil change & another hr for "free" car wash. Needed another appointment to fix recall item I was check up. Told to "just come in". 1 1/2 hr wait for oil change & another hr for "free" car wash. Needed another appointment to fix recall item I was told could be done at time of check up. More

developed a whine in my transmission in my 2010 rav4.Took it to Phillips Toyota where I brought it was told the trany was ok by keith.I called Toyota customer service and filed a complaint.Was told to take i it to Phillips Toyota where I brought it was told the trany was ok by keith.I called Toyota customer service and filed a complaint.Was told to take it back to the dealer,was never told there was a memo out about the whine in rav4s.Memo#T-SB-0192-10,sent to dealers July 15,2010,20 pages long.I found out about it after I got rid of my rav4 because the whine got worse.Went back to PHILLIPS TOYOTA spoke with the owner,told me he would look into it and call me back.Never heard back from him!I would never buy another Toyota because I was lied to by the transmission man and never advised by Toyota there was a memo out on the problem.Bad dealership experience,got rid of a vehicile becuse the service dept. didn't repair the problem.Cost me a lot of money to trade for another vehicle that I should not had to get rid of.Would not recommend this dealership to anyone. More